Joyce Honda

My husband and I had leased 7 vehicles from Joyce Honda over the years. At the end a lease in 2022, I, again, went to Joyce Honda for another car. At that time, we were treated as if it was a bothe Honda over the years. At the end a lease in 2022, I, again, went to Joyce Honda for another car. At that time, we were treated as if it was a bother. The salesperson was very cavalier and uninterested. So, I went elsewhere and leased from another Honda dealer. A few weeks ago, I received a call from Danny Cruz. He made an appealing offer on my vehicle, which had nine months left on the lease. Needless to say, I was skeptical, but met with him anyway. He couldn't have been more professional and courteous. There were no 'bait and switch' tactics. The deal he offered was the deal I got. It changed my mind about Joyce Honda. As I told Danny and his manager, Newton (also very professional and courteous), Joyce had a bad reputation over the last few years. A couple of my friends won't go there. Whatever transpired in the management style over the last two plus years seems to had made a difference. More

Negotiated with my extended warranty policy on my behalf to cover expensive gas system repairs. Also covered the second deductible as this repair needed two visits to diagnose. to cover expensive gas system repairs. Also covered the second deductible as this repair needed two visits to diagnose. More

Great service. Fast oil change while I waited. Enjoyed the wifi while waiting as well. Fast oil change while I waited. Enjoyed the wifi while waiting as well. More

Everyone was courteous and professional. They were honest and made my car buying experience seamless. They were honest and made my car buying experience seamless. More

Danny was helpful, patient, and did a great job helping my by my civic. He also worked quickly and made the process easy my by my civic. He also worked quickly and made the process easy More

I inadvertently used the express shopping option online when trying to get an estimate. But I found that to be incredibly easy to help get the process going and get an idea going in on what I would be payi when trying to get an estimate. But I found that to be incredibly easy to help get the process going and get an idea going in on what I would be paying. Then I went in to follow up on the application and Mario helped me through everything. Mario was incredibly thorough and helpful and I was so appreciative of everyone's help in getting me my gorgeous car within my budget! More

the service department was attentive, thorough and faster than expected. my advisor confirmed what work I needed and took care of it promptly. Great service. than expected. my advisor confirmed what work I needed and took care of it promptly. Great service. More

always satisfied with the service at Joyce Honda. Ernest has been my service rep before and i'm always satisfied. Ernest has been my service rep before and i'm always satisfied. More

Took my car in for timing belt change, calked 4 times for status updates but no one called back. I left a message one time and another I spoke to a service manger who said he’d check with the mechanic and ca status updates but no one called back. I left a message one time and another I spoke to a service manger who said he’d check with the mechanic and call me back but he never did. When I picked up my car, he ushered me to pay without explaining the work done. Service is much to be desired. Kudos to providing me transportation service since my car was in the workshop for over 7 hours. More

Enjoy the service provided. Very friendly, patient and serious. Easy to understand and very helpful. Very friendly, patient and serious. Easy to understand and very helpful. More