Journey Nissan

Located a good used car on Tuesday 30 Apr and placed a deposit for delivery on Wed 1 May. During the test drive on 30 Apr the check engine light stayed on and the sales person said he would get it resolv deposit for delivery on Wed 1 May. During the test drive on 30 Apr the check engine light stayed on and the sales person said he would get it resolved before deliver. We arrived to take delivery and was informed that Rosen Nissan would not fix the light, they did have the error code and instructed us to take it to a Dodge dealer for repair (approx. $300.00). This was after we were informed that the name on the title needed to be changed. The sales person was adequate but the manager handling the issue was not very customer focused. He did offer to reduce the cost of the car by $300.00 but when all was said and done that did not happen. We took delivery on the vehicle with the check engine light on. This vehicle is for a 17 year old driver and it was explained how important it was to have the warning indicators (check engine light) working properly. I will not return to any Rosen dealership based on this experience and would advise anyone buying a used car to be very careful. We actually got a good car at a good price, but the experience was ruined by the attitude of the management staff handling the issue. Unfortunate - other customers in the waiting area could not believe what happened and voiced their support for me. I hope they tell a friend about their experience. More

6th car purchaed from rosen, nick was great. flawless transaction, and didnt have to wait ariound. very fast. i wouldnt hesitate in sending my friends and family in to see them. thanks again lyle rose transaction, and didnt have to wait ariound. very fast. i wouldnt hesitate in sending my friends and family in to see them. thanks again lyle rosendahl More

Jason Lumpkins gave me the lowest price possible price for a brand new 2012 Altima SL in May 2012. It took a total 3 calls and 10 minutes to finalize the deal over the phone. Two other dealers who had for a brand new 2012 Altima SL in May 2012. It took a total 3 calls and 10 minutes to finalize the deal over the phone. Two other dealers who had quoted higher prices warned me and suggested I get the offer in writing. According to these competing dealers I should not trust Rosen 'cos there is a good chance that Rosen will sneak in some other charges when I sign the papers. I have lived away from home since very early on, and I have sealed many deals with a handshake or over the phone. I finalized the deal Wednesday evening, and drove 60 miles to Gurnee on Friday morning to sign the papers and take delivery of the car. The deal was exactly as agreed to over the phone. It is March 2013 now and I am thinking of leasing a LEAF. This time Sean Liddy took my call. One 3 minute phone call and 2 emails to finalize the deal on Saturday, 3/23/2013. I'll be driving 60 miles within the next Fri/Sat to sign the papers and pick up my LEAF. Working with both Jason and Sean has been a great experience. Both of them are prompt, very professional and very respectful of my time. Best of all they are trustworthy. It would be frustrating to drive 60 miles and realize that the dealer is not trustworthy. I give Rosen Nissan in Gurnee, IL and both Jason and Sean FIVE STARS. R.Singh, Wisconsin. More

We purchased a car from here drove from Milwaukee to buy this trail blazer. We thought we got a really great deal until the car started slowing down and had to go to the repair shop the next day.There we we this trail blazer. We thought we got a really great deal until the car started slowing down and had to go to the repair shop the next day.There we were informed that the axel was broken I was furious as this is a HUGE SAFETY hazard. The cost was almost $500 out of pocket because this was not included in the warranty. The manager Tim was extremely rude by the way well Long story short we've had the car for 2 weeks and it has been in the repair shop 3 times now there is a sensor in the steering wheel throwing of the stability of the truck another $500 out of pocket! I do NOT recommend this dealership to anyone stay away otherwise you will regret it right away!!!! More

Bought a car back in August 2012, just wanted to say I was very pleased with the experience. I feel as if the sales manager Joe went above and beyond to get a bank to approve the car loan for my boyfriend was very pleased with the experience. I feel as if the sales manager Joe went above and beyond to get a bank to approve the car loan for my boyfriend and I. Great staff and I really appreciated the dedication to service. Overall I was very pleased with this dealer. More

My husband and I purchased a late model Rogue at the end of September 2012. My first complaint is that we also purchased an after market hitch to be put on and had to bring the vehicle back in to have that of September 2012. My first complaint is that we also purchased an after market hitch to be put on and had to bring the vehicle back in to have that done. When I picked my vehicle up there was a receipt for McDonalds in the cup holder (I DID NOT GO TO MCDONALDS), as well as ketchup splashed on the drivers side of the vehicle AND my sons carseat. Which means that one of the people responsible for putting the hitch on my vehicle not only used it to buy their breakfast, they also must have thrown a ketchup packet out the window which in turn got ketchup on my vehicle and the carseat. My second complaint is that it took them THREE WEEKS to payoff the loan on my trade in. They cashed the check we used to pay for the new vehicle right away, but held onto the payoff amount for three weeks and I ended up having to pay more interest on the trade in vehicle I no longer owned. My last complaint is that I now have a letter from my financial institution saying they have yet to receive the new title for the vehicle we purchased at Nissan Rosen. It has been SEVEN weeks since we signed the paperwork. I called Rosen two days ago to find out what the issue was and was told I would be called back that same day. I am STILL waiting to hear back. Overall even if we were staying in the area (my husband is military and we will be moving soon) I would NEVER buy another vehicle from them. It has been nothing but rudeness (every time I had to call Rosen I was treated very rudely by a receptionist who couldn't seem to transfer me to the proper person and had an attitude) and incompetence at every step. More

Nissan Manufacturer showed their new Versa MSRP at 10K. I contacted the nearest dealer, Rossan Nissan of Gurnee (Gurnee, IL)and was told that the 10K new Versa did not exist and the least expensive new car o contacted the nearest dealer, Rossan Nissan of Gurnee (Gurnee, IL)and was told that the 10K new Versa did not exist and the least expensive new car on this dealer's lot was 16K. I then elevated the call to the Sales Manager, Joe Lage, explaining my disappointment. I didn't understand how Nissan advertised a new car for 10K but couldn't find one for under 16K. He said he understood my disappointment and that he would speak with his sales staff, look at the figures again, and call me back. At the end of the day, he had not called back. When I called him, he said they were still working on it. Later that evening, a salesman, Rob Meyers, called me to say "they were busy all day" and hadn't worked on it. He said the car had a sticker price of 16K and that was their least expensive car, period. I found Joe Lage to be unresponsive and Rob Meyers to be completely disinterested. I'm not sure how they react to big ticket sales but they showed no priority or sense of urgency in selling their least expensive new car. I am now working with a Ford dealer who is thrilled to have my business. More

I am a long time Buick owner that decided to shop around for a different car and to move down from a van to a sedan. After visiting multiple dealers (Toyota, Buick, Nissan, etc.), I decided that I wanted t for a different car and to move down from a van to a sedan. After visiting multiple dealers (Toyota, Buick, Nissan, etc.), I decided that I wanted to purchase a 2013 Nissan Altima 2.5 SL. I went to Nissan online and submitted inquiries to several different area dealers asking what kind of a price I could get. Josh Sims of Rosen Nissan (7000 Grand Ave., Gurnee IL) gave us the best initial bid of 27,995 for everything I had indicated in my internet inquiry so my husband and I made an appointment to see him. Ultimately we agreed on the model he had in stock N7981 which had everything I wanted but wasn’t the exact color. Josh agreed to sell the car to us for 27,000 + fees after seeking and getting approval from Robert Logan, VP and we put a $5k down payment on that car. Josh knew the ground lighting was part on the car and talked to his manager about it when he got approval. We told him we would be back on Wednesday to take care of the paperwork. That evening (September 24th) he phoned us to tell us that his manager had installed ground lighting on the car and that we would have to pay an additional $500 from the price we quoted. My husband talked to Josh and told him that we did not feel that was appropriate since the sticker on the car was in line with the purchase price. We told him we would be in on Wednesday to finish the paperwork. We arrived as scheduled on Wednesday at noon which is when Josh said he would be available. Josh took us directly into his manager’s office (Terry Lumpkins) where we were quite frankly attacked. He told us we weren’t going to like what he had to say and proceeded to tell us that we could either pay an additional $400 for the car or take our down payment and leave. He said he wasn’t about to lose money on the car. When we pointed out that I had signed a paper agreeing to pay a certain amount his answer was “well we didn’t sign it and you can’t prove that we agreed to take that deal because it wasn’t signed”. I should mention that while we were test driving this vehicle we discovered that Josh had been a friend of my daughters (now deceased). He had been in our home to pick her up or to visit with at some time but we didn’t discover this until our third visit and I would in no way consider him a friend or even an acquaintance. Mr. Lumpkins seemed to think that Josh and we were conniving to steal something from him. His demeanor was combative; he was extremely agitated and outright rude. After being treated like this I told my husband that we wanted our money back and we left. We immediately drove to another dealer (Liberty Auto Plaza) and worked with John Collias to get the deal that we wanted and have ordered it from the factory. It may not have all of the features that the model we ordered from Rosen had but it was a much better experience. This has left such a bad taste in my mouth toward Nissan. I’ve bought new cars every 2 to 3 years for a very long time and never ever have I been treated like this. It’s as though this dealership thought we were stealing from him. I can understand that he made a mistake (or his agent) but we were not the ones to make an error and there is no excuse for his attitude towards me. Obviously you did not lose a sale to us because we went to another dealer and subsequently purchased a car but I still have such a bad taste in my mouth over this experience. I am retired now but have been an executive most of my life and I can tell you that this kind of customer service will ultimately cost you customers and you know what that means. This man never even apologized for their error – it was pay up or shut up! Well, I can tell you that I will not shut up and I definitely will share this experience with lots of people. More

Excellent pricing and very accomodating. Took the time to make sure we got the right car at the right price. In a couple years when our second car will be approaching 200K miles and will again be in the m to make sure we got the right car at the right price. In a couple years when our second car will be approaching 200K miles and will again be in the market, we will defintiely stop at Rosen first. More

My husband and I had stopped by another dealer to look at the nissan juke at the time I wanted the juke in metallic bronze, after putting down a deposit on the vehicle the dealer called and told me it had be the nissan juke at the time I wanted the juke in metallic bronze, after putting down a deposit on the vehicle the dealer called and told me it had been sold in the color i wanted and that there was not one available in the area. That was a deal breaker for me My husband went right to work sensing my disappointment and found Sean Liddy, he was very impressed with Mr. Liddy in that not only did he have the car for us to look at in the color we wanted but he made himself available to us for questions before we had even gone to the lot. The next day we went to see the Juke in bronze and it turns out i did not care for the color on this vehicle, Mr Liddy showed us all the color he had on the lot and when I picked the graphite blue he pulled it up to the bronze so I could see them together and make a good choice I was impressed turned out I liked the graphite blue better We sealed the deal and with the help of the rest of the staff Nicole and Darwin we enjoyed or purchasing experience and that was important to me. Thanks so Much now we are Juking as my husband says : ) More