Joseph Volkswagen of Cincinnati - Service Center

Northland VW did not deal with me honestly. I took my Jetta in for an oil change and they fraudulently attempted to sell me parts I did not need. They claimed I had a bad axel boot and wanted to charge m Jetta in for an oil change and they fraudulently attempted to sell me parts I did not need. They claimed I had a bad axel boot and wanted to charge me $250 to replace it. I had another dealership look at the same part and they assured me it was fine. I would not trust this business. More

The day I called I got in for an oil change, my old dealer told me it would be five days before I could get in. I travel a lot for my work I need to be able to make appoiontments that day or the next. dealer told me it would be five days before I could get in. I travel a lot for my work I need to be able to make appoiontments that day or the next. More

Overall good experience. I own a late 80's VW that I was sputtering. I dropped it off after work and by the next morning I received a call with the issue identified. They had to order the part but had it sputtering. I dropped it off after work and by the next morning I received a call with the issue identified. They had to order the part but had it installed by the next day. Overall good customer service, no pushy sales for unecessary parts or work. I will be coming back for service and potentiall my replacement VW :-) More

Clean facilities, quick turn-around provided by the service department, great & clear communication provided by the Service Manager, overall very satisfied with the total service experience that was pr service department, great & clear communication provided by the Service Manager, overall very satisfied with the total service experience that was provided to me and my GTI. More

Northland VW was very helpful in explaining the diagnostic procedures for my 2000 Turbo Deisel car. They needed to keep the car one extra day and so offered me a considerable discount which I great diagnostic procedures for my 2000 Turbo Deisel car. They needed to keep the car one extra day and so offered me a considerable discount which I greatly appreciated. The communication, service and repair was excellent. Thank you Northland; thank you Jerry! More

The service appointment acvcomodated my schedule. The convenience of having a compfortable waiting area with room to use my computer made the wait go by quickly. The service was done within the time spec convenience of having a compfortable waiting area with room to use my computer made the wait go by quickly. The service was done within the time specified and fixed the problem. By using my Rewards points, my bill was reduced significatly and matched the estimate. More

I went in for an oil change, but I was reminded of additional service that I should schedule, (40,000 Mile) which I did. The customer service rep. was very helpful. The place was clean. The also had c additional service that I should schedule, (40,000 Mile) which I did. The customer service rep. was very helpful. The place was clean. The also had coffee, which was cool. Great place for service. I will be back. More

The absolute best! You have taken wonderful care of both my car and me for the last five years (maybe longer!). Not only do you make my car(s) better, you also take the time to make it personal. It is the r my car and me for the last five years (maybe longer!). Not only do you make my car(s) better, you also take the time to make it personal. It is the reason I have purchased another Volkswagen, so I can stay with this service department. More

I give a rating of 4 (good) as I was satisfied overall. I look foward to my future with Northland VW. As time goes on, I'm sure I will rate higher with future satisfication. Regarding the rating on the price look foward to my future with Northland VW. As time goes on, I'm sure I will rate higher with future satisfication. Regarding the rating on the price 3 (ok), I am assuming the price is average for a 20,000 check up. I have nothing to compare it to. I am over all satisfied. More

This was my first visit to Northland VW. The individual I dealt with at the service desk was the nicest & most informative individual that I have spoken to at any automobile service department. I will kee I dealt with at the service desk was the nicest & most informative individual that I have spoken to at any automobile service department. I will keep bringing my son's Jetta back to Northland for all it's maintenance. Very impressed. More