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Joseph Volkswagen of Cincinnati
Cincinnati, OH
444 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 444 reviews
March 09, 2011
my experience at northland has been only a short time, but each and every one has been positive. from the day i bought my tiguan, the salesstaff and all involved have given me positive vibes. i have had v but each and every one has been positive. from the day i bought my tiguan, the salesstaff and all involved have given me positive vibes. i have had vw's for years and was loyal to another dealer just because of the service dept., but i have found that your staff in service are personable and helpful and that to me is one thing that wins customers. i certainly hope that you won't make me out to be a liar. thanks for all your help. More
by rhentschel
Employees Worked With
don't remember name off hand
Helpful March 04, 2011
I was a little disapointed this time. I scheduled my car for its 90k service and a recall for the fuel line. I asked what does the 90k service consist of. Answer was "Oil change, tire rotation, general chec for its 90k service and a recall for the fuel line. I asked what does the 90k service consist of. Answer was "Oil change, tire rotation, general check over. Well first thing service advisor did was try to sell me a battery. I am really getting tired of this everytime I come in they want to sell me a battery. A battery will go more than three and a half years. Service advisor told me car was finished. He then told me they didn't rotate the tires because "It wouldn't do much good because they are worn and I will need new tires soon". Huh, the tires only have 30K on them. Also my maintenance book was not stamped or signed. Basicaly all I got was a 100 dollar oil change. I'm not sure what happened or what was going on at Northland that day. This behavior is not typical of their service dept. I have a lot of respect for John and his crew usualy they are spot on. I guess I'll see how it goes on the 100K service. More
by Tomsp
Employees Worked With
Service
March 04, 2011
This is the fourth Volkswagen dealer I have been to for service, and probably by far the best. Of the previous times, the nature of the visits were routine - oil changes, or scheduled maintenance visits. W service, and probably by far the best. Of the previous times, the nature of the visits were routine - oil changes, or scheduled maintenance visits. With those in mind, I was nervous about the outcome of this repair. Greg did a good job of keeping me up to date in regards to the damage found, service required, price, and time frame for completion. They also finished the job when they said they would. Another concern I had was with the parts removed in order to tow the vehicle. The last Jetta I owned was missing the pieces along the front that need to be removed to attach the two hook. I figured I'd end up with the same problem. Much to my surprise, the grill was put back on, and all the hardware was back in the kit in the trunk. I was thrilled! As far as pricing, the labor costs seemed reasonable compared to what they had been in the past. I was expecting worse on the parts, as they all seemed to be key components of a vehicle. I was relieved at the prices and happy to have stayed on budget for this repair. More
by schwartztr
Employees Worked With
Greg
March 04, 2011
Great - and very quick - service! My driver's window fell down inside the door. I drove to the dealership and without appointment, was able to have it fixed same day. Especially helpful since there is fell down inside the door. I drove to the dealership and without appointment, was able to have it fixed same day. Especially helpful since there is rain in the forecast for the next day. Thanks very much for the prompt service. More
by chris_keith
Employees Worked With
Greg
