Joseph Toyota of Cincinnati

Mr. Jeff Hengehold is a wonderful person to work with. He is professional with sincerity, work with the customer and met the desire and timing. He was willing to negociate the price and met the happy mid He is professional with sincerity, work with the customer and met the desire and timing. He was willing to negociate the price and met the happy middle reange. He has great knowledge and satisfied all my questions. I am pleased with his service, will recommand anyone working with him in the future. In fact, I purshased a second car (used) for my son within 10 days because his wonderful service. More

What a great dealership and our sales person, Dan, was very attentive to our needs and was professional and personable. The atmosphere was pleasant and the waiting area was spotless with food/drink optio very attentive to our needs and was professional and personable. The atmosphere was pleasant and the waiting area was spotless with food/drink options and a very nice TV! We definitely recommend this dealership to anyone looking to buy/lease a Toyota! More

We have been looking for a car for awhile, tossing around used versus new. Decided on a Toyota due to family having great success with their Toyotas. Jeff was amazing - we must have had him pull four or five used versus new. Decided on a Toyota due to family having great success with their Toyotas. Jeff was amazing - we must have had him pull four or five cars around to look at or drive. He was very accommodating and very sincere about finding us just what we wanted. No pressure but answered all our questions. Pricing was fair, we feel we got a deal. Bought the Camry instead of the Corolla due to the 0% interest offered. We LOVE our new car and have had two calls from the dealer asking how things are going and if they can help with anything. Our experience at this dealer was great and we would recommend them to family and friends. More

buyer beware, sales staff say they will do something before sale but good luck after sale. they do not return phone calls after sale. the worst dealership in cincinnati. bought truck said they would ge before sale but good luck after sale. they do not return phone calls after sale. the worst dealership in cincinnati. bought truck said they would get me a bed mat, saleman to a old used dirty wrong size bed mat out of another truck, said he would get me a smokers package for the truck, never did. said the did a complete inspection of 09 truck, had dirty air filter, a firestone oil filter so i do not think they even changed the oil. fluids were low,truck only had 28k mls,,,, BUYER BEWARE................................. More

I went to this dealership to buy a vehicle they had 2005 nissan maxima listed for $12995.i talked to them to reduce the price and they will not budge, come to find out after pulling carfax report, the vehi nissan maxima listed for $12995.i talked to them to reduce the price and they will not budge, come to find out after pulling carfax report, the vehicle has been in accident TWICE ( one front end center) when i asked them about it, they played it off as if it is noting important. I cancelled the deal and decided not to buy a car from them anymore. They are dishonest people More

This was just a great experience. We had been looking for a car for some time and we found a new prius at joseph toyota. Pricing was straightforward and there were no games. They let us test drive as many ca a car for some time and we found a new prius at joseph toyota. Pricing was straightforward and there were no games. They let us test drive as many cars as we wanted and there was no high pressure. I would rate this dealership one of the very best. I will buy our next car here. If time and price matter the most, the this dealership has there game on. jim More

I spoke with several Toyota dealers, in Ohio, Kentucky and Indiana. Using the internet to obtain quotes on the vehicle, I visited the dealers offering the most attractive price. After my price objective w and Indiana. Using the internet to obtain quotes on the vehicle, I visited the dealers offering the most attractive price. After my price objective was reached I visited the two dealers in that range. My personal feeling in dealing with Larry and the team at Joseph is they are very helpful and want to assist with my obtaining what I want at the Price I want. More

Great group of people in the Used department that made my shopping and purchasing experience great... Keep up the good work!!! Everyone was very friendly at Joseph Toyota of Cincinnati salesman, general man shopping and purchasing experience great... Keep up the good work!!! Everyone was very friendly at Joseph Toyota of Cincinnati salesman, general manager and Jason in finance. Thanks again More

DO NOT, DO NOT, DO NOT, DO NOT, DO NOT go to this dealership!!!! Trust me, you'll be sorry if you do. We became victims of the '99 Toyota Tacoma Buyback program for frame rust and found ourselves in dealership!!!! Trust me, you'll be sorry if you do. We became victims of the '99 Toyota Tacoma Buyback program for frame rust and found ourselves in need of a new vehicle ASAP. We knew we wanted to switch to a 4Runner and our faithful dealership didn't have any in stock so we started looking around online. After looking at a 2005 4Runner online my husband and I decided to go test drive. I am a very thorough researcher and so before even going about 45 miles and dragging our 3 year old twins out with us I wanted to make sure this was worth our effort to go look at. I asked repeatedly if it was Toyota Certified (knowing we only wanted a vehicle that was ALREADY certified) - oh yes it's been certified, was the vehicle clean - oh yes it's VERY clean, had anyone smoked in the vehicle - no not at all, was there a Carfax report - yes, how many previous owners were there - just one, were there maintenance records - yes maticulous records, etc. So we pack up the twins and go out for a test drive. Right away we feel like we are at a dirty used car lot with swindlers. The salesman (Tom) won't give us a Carfax until we testdrive it so husband goes out first while I walk around with the twins. Car is VERY dirty and I ask if it's going to be cleaned to be told its been cleaned once already but we can just cover the dirty spots with the cargo mats. Wreaks of cigarette smoke which I am very sensitive to. Again, I ask for a Carfax (total of 4 times and never received it.) Salesman couldn't answer some basic questions about features on the car (like was the tow hitch factory installed or after market, what was towing capacity on hitch etc.) had no maintenance records - Tom tells me "this was a leased vehicle and people who get leases have very high credit scores and since they have high credit they tend to be maticulous about maintaining their vehicles". WHAT?? You've got to be kidding me, that's a GIANT leap to say that because someone has great credit they take great care of their cars, come on now!! It was filthy dirty and with only 20,000 miles the tires already needed to be replaced. Anyway, figure we can take it to faithful dealership to get it detailed if the price is right so we get to asking about price and if there was any room for negotiation. Tom says oh yeah definetly. Sticker was $19,995 only came down to $19,800 and wouldn't budge. Husband overhears Tom asking his manager "Can it be certified" so we knew it wasn't certified yet which was a total deal breaker for us. Tried to show us 2 others that we knew we didn't want from looking at them on the internet. One he brought us even had corroded wheels and a HUGE dent in the trunk door. We walked right out and vowed we would stay faithful to the dealership we've been with since '98. Tom calls the next day to ask "what will it take to put you in the 4Runner you wanted" and husband tells him if he offered to us for free we wouldn't deal with them again. Don't ever deal with these swindlers. After reading some of the other reviews here (I wish I had found this site beforehand) I am even more confident in our decision. Save yourself the time and hassle and DO NOT, DO NOT, DO NOT, DO NOT go to this dealership!!! More

I took my car in to have the oil changed and to be winterized 11/22/2007, THEY WRECKED MY CAR AND NOT JUST A SCRATCH, THEY TOOK OUT THE WHOLE PASSANGER SIDE OF MY CAR!!!! YES THEY GAVE ME A LONER, BUT winterized 11/22/2007, THEY WRECKED MY CAR AND NOT JUST A SCRATCH, THEY TOOK OUT THE WHOLE PASSANGER SIDE OF MY CAR!!!! YES THEY GAVE ME A LONER, BUT THEY HAD MY CAR IN THE SHOP FOR 4 MONTHS TO FIX IT, DURING THIS TIME THEIR INSURANCE COMPANY SENT ME A CHECK 12/07, WHICH I THOUGHT WAS COMPENSATION FOR WRECKING MY CAR, I HELD ONTO THE MONEY UNTIL I RECEIVED MY CAR BACK,APPOX APRIL 2008 AND WHEN THEY DIDN'T ASK FOR THE CHECK UPON PICKUP I WAS SURE IT WAS COMPENSATION FOR YHE WRECK. I HAD TO TAKE MY CAR BACK TO GET THE DOOR HANDLE REPLACED AND AT THAT TIME WHICH WAS THEN 5 MONTHS SINCE I RECEIVED THE CHECK AND OVER A MONTH SINCE MY CAR WAS RETURNED THEY WANTED THE MONEY OR I COULDN'T GET MY CAR BACK. NEEDLESS TO SAY I DIDN'T HAVE ALL THE MONEY ANYMORE, I TRYED TO WORK OUT A PAYMENT PLAN AND MR DAVE NIEHAUSER WOULD NOT WORK WITH ME AND HE HAD THE AUTOBODY MAN CALL AND TELL ME THEY WERE GOING TO HOLD MY CAR! TO BOOT THIS ALL TOOK PLACE AROUND 4:30 PM WHERE I ONLY HAD 30 MIN TO TRY TO WORK IT OUT BEFORE THEY CLOSED. I DRIVE MY CAR FOR A LIVING, MY JOB IS NOT A STATIONARY JOB AND I TOLD MR. NIEHAUSER THIS, HE DIDN'T CARE SO AS FAR AS THEY ARE CONCERNED THEY WANT THEIR MONEY AND THEY DON'T UNDERSTAND THAT IF I DON'T HAVE MY CAR I WILL LOSE MY JOB WHICH WOULD RESULT IN ME BEING UNABLE TO PAY THEM MEANING THAT I ALSO WOULD BE UNABLE TO PAY FOR MY CAR WHICH WOULD RESULT IN THE BANK REPO-ING THE CAR. I WILL LOSE EVERYTHING. NOW I SEE HOW PEOPLE END UP HOMELESS WITHOUT ANYTHING WITH PEOPLE LIKE MR NIEHAUSER IN CONTROL. I WILL LOSE MY JOB, MY HOUSE, EVERYTHING, SO WHEN I AM STANDING ON THE SIDE OF THE ROAD WITH A SIGN THAT SAYS I AM HOMELESS AND HUNGRY BECAUSE JOSEPH TOYOTA PUT ME HERE PLEASE DON'T PASS ME BY. More