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Joseph Toyota of Cincinnati

Cincinnati, OH

4.5
1,517 Reviews
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,517 reviews

March 07, 2025

Everything was explained in detail, welcoming any questions. An explanation of the next service visit was discussed so I would understand the difference in price for the 60 thousand mile service. T More

by Diane Nieporte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hitchcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2025 -

Joseph Toyota of Cincinnati responded

Diane, we're delighted to hear that you had a thorough and efficient experience with us at Joseph Toyota of Cincinnati. Thank you for sharing your feedback, and we look forward to assisting you again in the future!

March 06, 2025

Easiest car buying experience I’ve ever had. Love my new car. Highly recommend Joseph .Toyota. More

by longlegs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derick Miller
Mar 06, 2025 -

Joseph Toyota of Cincinnati responded

Thanks for sharing your thoughts about your experience with Joseph Toyota of Cincinnati. We appreciate your business and hope to see you again soon!

March 05, 2025

Professional, Courteous, Friendly. Great experience. Vehical was repaired in a timely manner. Great work guys!!!! More

by Delvechio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

Joseph Toyota of Cincinnati responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 06, 2025

Jackson was great. He was thorough, explained everything and answered any questions that I had. More

by garywall1418
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Joseph Toyota of Cincinnati responded

Gary, thank you for leaving Joseph Toyota of Cincinnati a five-star review! Your kind words for Jackson will make his day. See you next time!

February 06, 2025

I was at the dealer for 2 hr. And 40 minutes. Inside of windshield was not washed with mini detail More

by bmwselby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2025 -

Joseph Toyota of Cincinnati responded

I'm sorry to hear that your visit took longer than expected and that the mini detail was not completed to your satisfaction. We are committed to efficient, comprehensive service and appreciate you bringing these matters to our attention. We will be more than happy to clean your windshield at your earliest convenience as well as provide a complimentary mini-detail during your next appointment. Please contact me directly if you'd like to further discuss these options. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8240

February 06, 2025

Been a customer since 1999 with the purchase of a Corolla. Daughter has been them also for 5 leases over the years from the infamous Larry Reed in new cars. I got another in 2013. Has a few instances More

by Mike45248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Joseph Toyota of Cincinnati responded

Mike, Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback!

Feb 07, 2025 -

Mike45248 responded

Well deserved by all departments.

January 26, 2025

I took my 24 Tundra in for scheduled maintenance at 15,000 miles. The dealership is always great for reminders and texts and calls . They make me feel like a valued customer. More

by garyhites83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle
Jan 26, 2025 -

Joseph Toyota of Cincinnati responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Joseph Toyota of Cincinnati, we look forward to having you as a valued customer for many years to come!

January 04, 2025

Though buying a car is a pain, the good folks at Joseph's Toyota made it less painful. Several sales associates helped us with the process. All were polite and helpful. Deepak assisted us with the purchase a More

by jhdrake7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cheryl Nix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ty Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hitchcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dee Wassan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Zylka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2025 -

Joseph Toyota of Cincinnati responded

Thank you for choosing Joseph Toyota of Cincinnati. Your feedback and rating mean a lot to us. We're glad Deepak was able to help, and we hope to see you again!

November 25, 2024

Terrible service experience. Insulting and degrading what could be a great experience. I had to return after a rear door was damaged during repairs. Rather than trying to fix it More

by Marvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laura Hall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2024 -

Joseph Toyota of Cincinnati responded

Marvin, although Joseph Toyota of Cincinnati is not your preferred Toyota dealer, we appreciated the opportunity to help you by repairing your Sienna after road debris damaged it. While it was kind of you to soften the cost of repair to the door, Service is not responsible for the repair. The needed maintenance is an issue common to the Sienna, including those with fewer miles than yours. Thank you again for choosing Joseph Toyota of Cincinnati for timely assistance. All best wishes, Sandra Pomeraning, Customer Relations Manager

Dec 17, 2024 -

Marvin responded

Thank you for responding and speaking with me. I was able to visit the collision and was provided an estimate, which was given to the dealership. At this point no one at the dealership has reached out to indicate the repairs would be covered, which is sad for $30 in parts plus labor to make this right. I would love to change my review and I had high hopes the dealership would make this right, but this does not seem to be the case.

November 16, 2024

My experience at Joseph Toyota was the best ever from the service department to sales. My sales associate, Mr. Dupree Rathford was the absolute best. He was patient, very kind and very professional. He made More

by celeste strayhorn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trevor Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dupree Ratchford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Pomeraning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Joseph Toyota of Cincinnati responded

Thank you for sharing your wonderful experience at Joseph Toyota of Cincinnati! We're delighted to hear that Dupree and Trevor provided exceptional service, ensuring all your needs were met without any pressure. It's great to know our team made the process smooth and enjoyable for you. Enjoy your new car!

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