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Joseph Chevrolet - Service Center

Cincinnati, OH

4.2
271 Reviews

271 Reviews of Joseph Chevrolet - Service Center

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December 10, 2024

Kept. My car for a repair 2days. Still have the same problem.Was not fix. I have been taking my vehicles there for a while. But, now the service has gone d More

by VWG1555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karl Mueller
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 29, 2024

I stopped in without an appointment on a Saturday to get my radio reprogrammed due to a recall, and they took my truck in immediately. The manager said it would take about an hour, and within 30 minutes the More

by wippeleric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Scheidt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Thesier III
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 29, 2024

Friendly staff. But I am disappointed with my service due to check engine light coming on AFTER service was done. More

by JASING91
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler
November 28, 2024

I was shocked when I arrived to find out that I had to pay for a tire rotation that I did not even want. I felt like that was a very poor taste. My husband's done my rotation for years. And they told us More

by KATHYHAMPTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karl Mueller
3.0
This rating includes all reviews, with more weight given to recent reviews.
November 25, 2024

Joseph Chevrolet on Colerain ave. always does a great job in the service department! Fairly great timing when servicing More

by savannahwillsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenna Joseph
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Joseph Chevrolet responded

Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!

November 23, 2024

Erin was fabulous! Service done, professionally, and in a timely manner very happy with my visit More

by JAYCINCINNATIJAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin
Nov 25, 2024 -

Joseph Chevrolet responded

Thank you for your enthusiastic review! We’re delighted to hear that our staff provided the service you deserve. Your feedback is appreciated and inspires us to maintain high standards of customer care.

November 23, 2024

Outstanding service from Joseph Chevrolet as always! I have been taking my cars and trucks to Joseph Chevrolet for over 40 years and would never go anywhere else. Their customer service from sales to More

by LRZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Zafries
Nov 25, 2024 -

Joseph Chevrolet responded

Thank you for your wonderful review! It’s our goal to create a relaxed atmosphere, and we’re thrilled that our staff accomplished this for you. Your kind words will inspire our team to keep delivering top-notch service! We look forward to 40 more excellent years together!

November 23, 2024

Great staff and service. We have been dealing with this dealer for over 20 year's. Our vehicles have received the best care from them. This encounter us to continue as a val More

by JOEL2POUROUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Patton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Joseph Chevrolet responded

We appreciate your generous feedback about your experience! Knowing that our team provided excellent service truly warms our hearts. Thank you for your encouragement; we can’t wait to serve you again!

November 17, 2024

This is the second appointment I’ve had for an oil change and tire rotation that has taken over two hours. The first one I waited for a little over 2 hours for my car and two people that came in after me wer More

by bayleeminnich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Robinson
Nov 22, 2024 -

Joseph Chevrolet responded

Thank you for taking the time to share your experience with us; we truly appreciate your feedback. I sincerely apologize for the delays and communication issues you encountered during your recent appointments. It’s disappointing to hear that we did not meet your expectations, and I can understand how frustrating that must have been for you, especially when you had planned your day around those services. At Joseph Chevrolet, we strive to provide efficient service and to ensure that our customers feel valued and informed throughout their visit. Your experience should have reflected that commitment, and I am truly sorry for any inconvenience caused. I assure you that we are taking your feedback seriously and will be addressing these concerns with our team to prevent this from happening in the future. Your satisfaction is our priority, and we would love the opportunity to make it right. If you’d be willing to give us another chance, please reach out to me directly at 513-741-6740. We would be grateful for the opportunity to restore your faith in us. Thank you once again for your understanding, and we hope to see you soon. Warm regards, Alyssa Stein Customer Relations Manager

November 14, 2024

Everything went very well, oil change, tire rotation, took 45 minutes no issues. In todays world of poor service and long wait times Joseph hit a home run and I will be back for my next oil change. More

by jmays5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Joseph Chevrolet responded

We're so grateful for your thoughtful review! It’s rewarding to know that our staff made your car purchase a pleasant one. Your positive feedback will surely brighten their day and motivate them to keep up the great work!

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