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305 Reviews of Joseph Chevrolet - Service Center
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Verified Customer
October 30, 2023
This time the service was not the best. I asked for an oil change and tire rotation. I was charged labor for both of these but they did not do the tire rotation, even though they had my car I asked for an oil change and tire rotation. I was charged labor for both of these but they did not do the tire rotation, even though they had my car for four hours. Not upset about the amount of time they had my car just that the work was not completed. I have bought several vehicles from this dealership and generally do not have any issues when brought in for service. They did give me a coupon for a free tire rotation, which was very nice except that means I know I have to bring my car back again. More
by mrsfive0
Employees Worked With
Lee was the person I dealt with when I brought the car in, don’t know the name of who worked on my car
October 28, 2023
Faith Baker sold me a 2021 Chevy Silverado LTZ. She is an excellent sales person, and she was very friendly and prepared. We spoke over the phone previously before I arrived to the dealership, and She is an excellent sales person, and she was very friendly and prepared. We spoke over the phone previously before I arrived to the dealership, and she had the truck I had my eyes on ready for me. The test drive was great and I fell in love with the truck. She is the best, she worked with me to walk out with the truck and within my budget. She has definitely earned my business and I look forward to working with her in the future when I decide to upgrade to a newer model. Shortly after the sale, it was identified and determined that the truck needed a transmission oil change to stay within the powertrain life time warranty, Faith set my appointment up with the maintenance department and assured that the expense would be covered. I had my vehicle serviced, and was in and out expeditiously. Thank you Joseph Chevrolet Team for going far and beyond to assure excellent customer service. More
by Josue Carrada
Employees Worked With
Faith Baker
October 26, 2023
Everyone we met while we waited for the tires to be put on was very friendly and made us feel important. Any time I have been there, I was always treated well, thank you for your service. on was very friendly and made us feel important. Any time I have been there, I was always treated well, thank you for your service. More
by LSUESTACEY
Employees Worked With
Marcus Tolle
September 01, 2023
I have a 2008 Chevy Tahoe. I changed the spark plugs and wires myself EXCEPT for the number 8 plug which is IMPOSSIBLE to get to in order to remove. A chevy dealer would have n I changed the spark plugs and wires myself EXCEPT for the number 8 plug which is IMPOSSIBLE to get to in order to remove. A chevy dealer would have no problem taking it out. JOSEPH CHEVROLET'S service guy told me the car is too old for them to work on (its an '08). Two years ago they told me the same thing when I asked them to install a new starter. Its worth noting I called Jeff Wyler CHEVROLET in Eastgate and told them what JOSEPH CHEVROLET said, they laughed and said "bring us the car, we'll take care of you" (and they did). Need I say more? Jeff Wyler didn't become the huge dealer he is by using the JOSEPH CHEVROLET school of thought. More
by Michael Day
Employees Worked With
Service manager
December 10, 2022
I had a really good experience from Joseph Chevrolet and their service department. They got my car done earlier than was actually promised.. the service writer kept me up to date on what was going on and ho their service department. They got my car done earlier than was actually promised.. the service writer kept me up to date on what was going on and how long we could possibly and recommendations which I really appreciate. More
by Dewaldhj49
Employees Worked With
Jordan
September 22, 2021
I lease from them so when I had body damage I took it in. The repair person who took pictures and looked it over said probably five days when the actual estimate was made they said 13 days. It has now been The repair person who took pictures and looked it over said probably five days when the actual estimate was made they said 13 days. It has now been 22 work days. They said when they started there was more damage than I thought but this is more than a month that I have not had my car. This is the second time I’ve leased from them and it will be my last. More
by karenandfuz
Employees Worked With
Several different people in the repair center
September 18, 2021
I bought car in on recall n added oil change was told it would 3 hrs for both n its been 3 hrs now n my car is still on the lift and when I inquired from the female tech who told me 2 hours she was rude and would 3 hrs for both n its been 3 hrs now n my car is still on the lift and when I inquired from the female tech who told me 2 hours she was rude and nasty. This is my last time I have came here for 7 years and each year it gets worse .......... As I sit here now was not offered a loaner or kept up with what is going on just sitting . Terrible service More
by Very,dissppointed
Employees Worked With
Brittany
September 27, 2020
After calling several times to create and double-check my appointment, and driving all the way to the dealership, they told me that they could not accept my car since it was 10 years old and had over 100,000 appointment, and driving all the way to the dealership, they told me that they could not accept my car since it was 10 years old and had over 100,000 miles. They refused me service because of the age and wear on my car, which is not even exceptional or out of the ordinary. I have never heard of this happening to anyone anywhere. The only thing malfunctioning with my car was the speed sensor, yet they still refused to service my vehicle and turned me away. DO NOT RECOMMEND. More
by katiehughes
Employees Worked With
N/A
