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Joseph Chevrolet - Service Center

Cincinnati, OH

4.2
305 Reviews
Call Service Center (513) 741-6700

305 Reviews of Joseph Chevrolet - Service Center

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July 20, 2025

I received a text after I got home saying I missed my appointment . I did not miss my appointment. The service was done and I paid. More

by rearls01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Pomeraning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenna Joseph
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2025 -

Joseph Chevrolet responded

Thank you so much for the 5-star review! We’re glad to hear your service was completed smoothly. We apologize for the confusing text you received afterward, our automated system doesn’t always sync in real-time with the appointment status, and it can sometimes send the wrong message after an appointment is closed out. We appreciate your understanding and look forward to seeing you again next time!

July 20, 2025

They was fast i was in &out the break room was clean and the workers was friendly More

by alice-camara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 21, 2025 -

Joseph Chevrolet responded

Thank you for the awesome review! We’re happy you had a great experience with us.

July 20, 2025

I am not sure why when you schedule an appointment it takes 4 plus days to diagnose an issue and have to call to find out anything.i picked up my truck and it looked like it was parked on the side of the More

by MUSICDAD11
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel
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Jul 21, 2025 -

Joseph Chevrolet responded

Thank you for your feedback, and we’re truly sorry to hear about your recent service experience. We understand how frustrating delays and lack of communication can be, and we apologize for any inconvenience caused. Your vehicle should always be returned in better condition than it arrived. We’d be happy to make it right by offering a complimentary car wash or sending a complimentary car wash coupon to the address we have on file. Please feel free to reach out if there’s anything else we can do to restore your confidence in our service team. We appreciate your business and hope to have the opportunity to better serve you in the future.

Jul 22, 2025 -

MUSICDAD11 responded

Sure, send a coupon to my home.

July 12, 2025

Came in for oil change / tire rotation. After I came home I noticed that my left rear tire was at 30psi, which means they only didn't inflate the tires, but they didn't rotate them. I know More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karl Mueller
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2025 -

Joseph Chevrolet responded

Thank you for your feedback, Tom. We’re truly sorry to hear you left with concerns after your recent service visit. Your trust means a great deal to us, and we always want our customers to feel confident in the work we provide. We want to assure you that our certified technicians follow manufacturer guidelines and service procedures carefully, and we stand behind the quality of their work. That said, if anything was unclear or fell short of your expectations, we sincerely apologize and would appreciate the opportunity to make it right. We’d love to speak with you directly to review the details of your visit and answer any questions you may still have. Please don’t hesitate to contact our service manager at 513-741-6700. We’re here to help and would value the chance to earn back your confidence. Thank you again for taking the time to share your experience.

July 12, 2025

Great service friendly people good donuts got service done within an hour will come back again More

by michaelgl123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 21, 2025 -

Joseph Chevrolet responded

Thank you for the great review! We're so glad to hear you enjoyed the service and the donuts! 😊 Our team works hard to make every visit quick and pleasant, and we’re happy we hit the mark. We look forward to seeing you again next time!

July 11, 2025

The air filter was not replaced. It is registering 15% on my console. Other than that, it went well. Thanks. More

by SJMYOUNG34205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2025 -

Joseph Chevrolet responded

Thank you for your feedback and for taking the time to share your experience. We're glad to hear that, overall, things went well during your visit! Regarding the air filter, we apologize if there was any confusion. The 15% reading on your console may indicate that the vehicle’s system needs to be reset following a replacement or inspection. However, if the air filter was not replaced as expected, we’d be more than happy to take another look and make it right. Please don’t hesitate to reach out to us directly or stop by at your convenience—we’re here to help ensure everything is in top condition and to your satisfaction. Thank you again for your visit, and we appreciate the opportunity to serve you.

July 10, 2025

I always get coupons I can use when I come for a oil change.And it helps a whole lot,tha k you. More

by REGINA.COMBS1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Leanch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Scheidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Thesier III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenaz Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sheen Giwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2025 -

Joseph Chevrolet responded

It’s fantastic to know you always have a great experience! Thank you for your feedback!

July 02, 2025

Had to return as nothing was found the first time now the issue is more serious. I am waiting for resolution More

by rplrhino60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Mueller
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2025 -

Joseph Chevrolet responded

Thank you for sharing your feedback, and we're truly sorry to hear that your issue wasn’t resolved on the first visit. We understand how frustrating this must be, especially with the concern now becoming more serious. Please know that our team is committed to getting to the bottom of the issue and finding a proper resolution. If there’s anything we can do in the meantime to assist or provide an update, don’t hesitate to reach out. We appreciate your patience and the opportunity to make things right.

June 30, 2025

Team was great. Scheduling easy. Communication excellent. Service team was helpful and efficient. Would recommend. More

by karenm0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Pomeraning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Holly
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Jul 21, 2025 -

Joseph Chevrolet responded

Thank you for your glowing review! We’re thrilled to have you as a customer!

June 29, 2025

Nice team, great service. No waiting time, worked on my car once I have arrived. Going back there More

by kafui.coussey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 21, 2025 -

Joseph Chevrolet responded

Thank you for your kind words! We’re happy to help with all your automotive needs!

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