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Joseph Buick GMC - Service Center

Cincinnati, OH

4.6
277 Reviews

277 Reviews of Joseph Buick GMC - Service Center

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June 25, 2024

I love there service department. They get the job done when it comes to fixing the problem More

by HALLDAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Sensel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas
Jun 25, 2024 -

Joseph Buick GMC responded

Dan, Thank you for choosing Joseph Buick GMC. Your service feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 23, 2024

Easy check-in. Friendly Staff. Minimal wait time. Upfront on any issues and recommendations. Smooth payment process. More

by Thunderfest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department Team
Jun 24, 2024 -

Joseph Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 22, 2024

I was very pleased with my experience getting my oil changed. They were on time with my appointment and I was in and out within an hour. More

by VICKIENGEL624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Jun 24, 2024 -

Joseph Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 20, 2024

Easy to get the service done. All the reps have been pleasant and helpful. Thanks More

by evansr5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Jun 20, 2024 -

Joseph Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 16, 2024

Coupons were not deducted properly even with disposable fees. A woman came out from the service center to “explain”. It was more like she wanted to “set me straight” with her elevated tone of voice. If we More

by MENIJOHNSON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier
Jun 21, 2024 -

Joseph Buick GMC responded

Meni, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

June 12, 2024

Grateful was able to fix everything quick and fast didn’t have to really do to much out of pocket or anything because of my warranty great customer service everybody More

by QWYNSEWILSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Sensel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Joseph Buick GMC responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 06, 2024

Servicing my car was a pleasant experience. Very comfortable waiting area and staff is very knowledgeable. More

by sschnelzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
Jun 06, 2024 -

Joseph Buick GMC responded

Thank you so much for your excellent review! We are so glad that Tommy had the opportunity to work with you, and we are thrilled that you found your experience with us here at Joseph Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else.

June 05, 2024

Very pleased with my service at Joseph GMC. They were friendly and quick. They also provided me with complimentary drinks! More

by dallasyoung1066
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy in service
Jun 05, 2024 -

Joseph Buick GMC responded

Thank you, Dallas! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joseph Buick GMC.

June 04, 2024

No wait. You did what we agreed to do. Friendly people. CR looked great after you washed it. That was a plus! More

by RUSSPUCKETTIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Sensel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Joseph Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Buick GMC, we look forward to having you as one of our valued customers for many more years to come!

June 02, 2024

Friendly, attentive, professional service manager. Forgot to wash car even after request. Uncomfortable discussion about needed brake work. More

by lindsapj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
don't remember
Jun 03, 2024 -

Joseph Buick GMC responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

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