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Joseph Buick GMC - Service Center

Cincinnati, OH

4.6
277 Reviews

277 Reviews of Joseph Buick GMC - Service Center

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July 22, 2024

Both the receptionist and techs were very helpful and worked very hard to get my difficult repair completed and did extra work to get as much as possible paid through my extended warranty. I was also pr More

by LISARMR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
Jul 22, 2024 -

Joseph Buick GMC responded

Lisa, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tommy met your expectations. Thank you for choosing Joseph Buick GMC, we look forward to having you as a valued customer for many years to come!

July 19, 2024

I-Shawn was helpful and courteous. The oil change, tire rotation & alignment went smoothly. The car looked fabulous with all the scratches painted. Thank you. More

by CAUPDIKE10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I-Shawn
Jul 22, 2024 -

Joseph Buick GMC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that i-Shawn met your expectations. Thank you for choosing Joseph Buick GMC, we look forward to having you as a valued customer for many years to come!

July 18, 2024

Very friendly professional and prompt. The team did an awesome job. The wait time was not too long. More

by gjt457
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Maintenance team
Jul 19, 2024 -

Joseph Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Buick GMC. We look forward to having you as one of our valued customers for many more years to come!

July 12, 2024

The service department is always courteous and professional. They complete the required service within the time frame quoted. And the waiting area is comfortable and relaxing. I will continue to b More

by CORNELSSEN.CRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie
Jul 14, 2024 -

Joseph Buick GMC responded

Thanks for sharing your thoughts about your experience with Joseph Buick GMC. We appreciate your business and hope to see you again soon!

July 12, 2024

Service was performed as agreed in a timely and professional manner. The Service Advisor, Tommie, was very helpful. More

by rjbooth01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor Tommie
Jul 14, 2024 -

Joseph Buick GMC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Joseph Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else.

June 30, 2024

I have been happy about this dealership with what they have done for me. Everything has been great. They fixed my car on a defect that should be covered by a recall but I had to pay because GMC said no. T More

by mbweierman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Johnson service dept
Jun 30, 2024 -

Joseph Buick GMC responded

Thanks for sharing about your experience with Joseph Buick GMC. We appreciate your business and hope to see you again soon!

June 29, 2024

Karl and his team are very professional and quick to respond and take care of the costumer. I really love the way they always take care of me in a timely manner. Way to go Joseph Buick service. More

by MELISSAPATRICK01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Mueller
Jun 30, 2024 -

Joseph Buick GMC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 29, 2024

Terry is the world's best service advisor,he is a remarkable gentleman knows how to treat is customer's More

by t.dogfryman61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karl Mueller
Jun 30, 2024 -

Joseph Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joseph Buick GMC.

Jul 01, 2024 -

t.dogfryman61 responded

It's was a greatly appreciated visit I've never have experienced a service repair that was so easily handled with ease and a timely matter Terry is the best the best

June 27, 2024

Tommy is the best I enjoyed working with him her cares and did a great job. More

by RAY@TSMH.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2024 -

Joseph Buick GMC responded

Thank you, Ray, for your very kind review. We strive to ensure that all of our customers leave happy, and it's great to hear about your excellent experience with Tommy here at Joseph Buick GMC.

June 25, 2024

Super courteous and helpful staff! Thw waiting area was clean and comfy and my vehicle was ready in no time - clean too!! More

by prsh.maharaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Townsend
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2024 -

Joseph Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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