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Joseph Buick GMC - Service Center

Cincinnati, OH

4.6
313 Reviews

313 Reviews of Joseph Buick GMC - Service Center

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November 16, 2024

All work was performed at a timely fashion as told. Very happy with the performance of the gentleman Tom that handled my account More

by SLAFARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
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Nov 18, 2024 -

Joseph Buick GMC responded

Thanks for sharing about your experience with Tom here at Joseph Buick GMC. We appreciate your business and hope to see you again soon!

November 15, 2024

Tommy BKA (Snake) he's the man great customer service Thank you to Tommy in the service dept. More

by youknow12017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy service department
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Nov 15, 2024 -

Joseph Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 09, 2024

Had a very good experience att service center . Very friendly staff and prompt service. Would recommend this dealership to others. More

by GABBY33162
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Sensel
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Nov 11, 2024 -

Joseph Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joseph Buick GMC.

November 07, 2024

Terry at check in counter very kind and courteous. Explain in detail service. And job well done More

by CHERGRIFFIN57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry at service counter
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Nov 07, 2024 -

Joseph Buick GMC responded

Cher, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Terry met your expectations. Thank you for choosing Joseph Buick GMC, we look forward to having you as a valued customer for many years to come!

November 07, 2024

Always have a good experience when going to the dealership, Joseph Buick, Great people good service More

by CTWWATKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miss Vera lady that works in the office and Mr. Bettis, Matt Sensel
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Nov 11, 2024 -

Joseph Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 04, 2024

Very friendly, professional and knowledgeable. Oil change and tire rotation was finished in a timely manner. More

by DEBORAHDAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Farrell Service Dept
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Nov 04, 2024 -

Joseph Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Deborah, and it's great to hear about your excellent experience here at Joseph Buick GMC.

November 02, 2024

Excellent service and great customer service. The work was completed in good time. It was a bit pricey but I love Buick. More

by MINELAINE79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name
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Nov 04, 2024 -

Joseph Buick GMC responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joseph Buick GMC.

November 02, 2024

Good service in a timely manner. Service desk person was great help. Will bring my vehicle in when needed. More

by SWEETESTNANA1201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service desk manager
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Nov 04, 2024 -

Joseph Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joseph Buick GMC!

November 01, 2024

I bought a car and a day after I bought it the window motor went out. Your service team was amazing and took care of me but the sales manager wanted me to pay almost $800 to fix it one day after I bought More

by GABBIEB895
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ra'Shaad Hill
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Townsend
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan the salesmen was great and Mr. Tommy in service was amazing. , Matt Sensel
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Nov 07, 2024 -

Joseph Buick GMC responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Gabbie, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

October 31, 2024

This was a very Quick and easy process from beginning to end. I’ll be back next time I need a vehicle. More

by trutherbones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Fluker
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Oct 31, 2024 -

Joseph Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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