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Joseph Buick GMC - Service Center

Cincinnati, OH

4.6
275 Reviews

275 Reviews of Joseph Buick GMC - Service Center

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September 07, 2024

Very nice employees and overall quick service comfortable area to wait , very clean , and just great customer service More

by SHA61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember name
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Sep 10, 2024 -

Joseph Buick GMC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Joseph Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else.

September 07, 2024

Wheel fell off of vehicle on way home from dealership after getting oil change and tire rotation. This resulted in the truck falling to the ground and was a huge danger to myself and others on the road. More

by ASTEPHENSON2X
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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Sep 12, 2024 -

Joseph Buick GMC responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

September 07, 2024

Charged $625, ruined my part, didn’t fix my problem. The cashier was unprofessional. Been a customer for years. Never going back! More

by Marvin Shelton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember
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Sep 12, 2024 -

Joseph Buick GMC responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Marvin, and hopefully, we can get to the bottom of this.

September 06, 2024

Good, quick service! Upfront and thoughtful. Will come back for future service. Thanks for the good work. More

by msemerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Sensel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2024 -

Joseph Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

September 05, 2024

I had my tires rotated and was driving when I head a noise in the front end after looking the font front tint was not tighten correctly and two nuts was missing and the other four were lose and the tir More

by PAYNE9234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ra'Shaad Hill
2.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Townsend
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2024 -

Joseph Buick GMC responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

September 01, 2024

They are always on time and explains all their service. Very courteous and listens to any concerns I have More

by SIDERISJA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Sep 03, 2024 -

Joseph Buick GMC responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Joseph Buick GMC. We look forward to having you as one of our valued customers for many more years to come!

August 29, 2024

Everything went well and was done ahead of schedule. What real nice is the car wash . More

by PAYNE9234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Sensel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2024 -

Joseph Buick GMC responded

Thanks for leaving us a review! We're pleased to hear we could meet your needs in a timely manner, and we look forward to having you as a valued customer for many years to come!

August 29, 2024

Always feel taken care of and like family at Joseph GMC! I’ll be a forever customer! More

by MAGGIEMORYL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie
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Aug 30, 2024 -

Joseph Buick GMC responded

Hi, Maggie! Thanks for sharing about your experience with Joseph Buick GMC. We appreciate your business and hope to see you again soon!

August 16, 2024

Service dept - Tommie Johnson is friendly, nice, listens, engages with customers. My car was finished earlier than they predicted, always a plus. Friendly staff. Car now runs great! More

by MTRIST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommie Johnson,
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Aug 18, 2024 -

Joseph Buick GMC responded

Thank you for choosing Joseph Buick GMC. Your feedback and rating mean a lot to us. We're glad Tommie was able to help, and we hope to see you again!

August 14, 2024

Great service. Was well informed along the way. Tommie helped while Angie was at lunch. More

by KHPHOTO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Vencill, Tommie Johnson
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Aug 14, 2024 -

Joseph Buick GMC responded

Thank you for choosing Joseph Buick GMC. Your feedback and rating mean a lot to us. We're glad Tommie, Angie, and our team were able to help, and we hope to see you again!

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