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Joseph Buick GMC - Service Center

Cincinnati, OH

4.6
275 Reviews

275 Reviews of Joseph Buick GMC - Service Center

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September 28, 2024

Service Department is polite and efficient. Tommie greeted us with a smile and had a driver take me home and pick me up when service was finished. More

by CHOLT5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommie Johnson
Sep 29, 2024 -

Joseph Buick GMC responded

It's great to hear that Tommie was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joseph Buick GMC!

September 27, 2024

Nothing but the best, excellent customer service! ! Very easy to work with and Terry in service is the best!! More

by JON.PAYNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry in service
Sep 27, 2024 -

Joseph Buick GMC responded

Thank you, Jon! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Terry met your expectations. Thank you again for choosing Joseph Buick GMC. We look forward to having you as one of our valued customers for many more years to come!

September 26, 2024

Every thing went well. Service was exceptional. Staff should greet customers with a smile instead of a stare More

by joneswanda517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of name. Worked with the service department
Sep 27, 2024 -

Joseph Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Wanda, and it's great to hear about your excellent experience here at Joseph Buick GMC.

September 24, 2024

This has been my first time ever buying a car or having a car serviced by a dealership. My recent experience having my Lacrosse worked on was very good. Everyone that worked in the service department was fri More

by bschuning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommie Johnson
Sep 24, 2024 -

Joseph Buick GMC responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joseph Buick GMC.

September 24, 2024

I love this dealership. Every time I come in to have my car serviced/repaired. I am greeted warmly and with a smile. The repairs are always done in a reasonable amount of ti More

by CONSTANCE38EW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Sep 24, 2024 -

Joseph Buick GMC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

September 23, 2024

Very satisfied with the work that was done. It was finished in a timely manner. I thought I needed a new brakes, but I didn’t and the expert mechanics made sure they only did the work that was More

by RIDDELLCINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Sep 24, 2024 -

Joseph Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Buick GMC. We look forward to having you as one of our valued customers for many more years to come!

September 20, 2024

Tommy, Terry and Vada in the service department are all so very kind! It was a real pleasure speaking with them during my recent visit and realizing how connected we all are. More

by GRAMWELL57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Fryman, Tommy and Vada
Sep 20, 2024 -

Joseph Buick GMC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Joseph Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else.

September 19, 2024

I brought my vehicle on September 16 to have one of my tires replaced because I had a warranty on them and the woman on service department I met that day was unprofessional, rude and disrespectful. She to More

by SECKNGARAF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know her name but she is the only woman I know on service department. She was sitting on the middle desk
Sep 22, 2024 -

Joseph Buick GMC responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

September 13, 2024

Tommy’s the best service guy ever dealt with it was a great pleasure dealing with him More

by WESLEYRESTORATION1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy service department
Sep 13, 2024 -

Joseph Buick GMC responded

Thanks for sharing about your experience with Tommy at Joseph Buick GMC. We appreciate your business and hope to see you again soon!

September 08, 2024

Everyone in the service department is very nice and professional treats you like family every time More

by DAWNRAY696
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Sensel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Joseph Buick GMC responded

Thanks for sharing about your experience with Joseph Buick GMC. We appreciate your business and hope to see you again soon!

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