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Joseph Buick GMC - Service Center

Cincinnati, OH

4.6
313 Reviews

313 Reviews of Joseph Buick GMC - Service Center

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December 07, 2024

This dealership was clean, efficient, and the employees were very courteous. The waiting room was bright and inviting with plenty of coffee. More

by ROWEJ1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember names
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Dec 08, 2024 -

Joseph Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Buick GMC. We look forward to having you as one of our valued customers for many more years to come!

December 06, 2024

great attention to customers. well done with star", up date television selection". need newer magazines More

by jamesbraggs1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
terry
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Dec 06, 2024 -

Joseph Buick GMC responded

Thank you for your feedback, James. We appreciate your business and hope to see you again.

December 06, 2024

Always professional! ! Big smiles!!😁 plus making sure everything was done to my satisfaction!! 💯 Just awesome human beings!!❤️ More

by scottgrubb47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Services
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Dec 06, 2024 -

Joseph Buick GMC responded

Scott, thank you for choosing Joseph Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 03, 2024

Typically great service, however yesterday they did not address the muffler sounding sound that occurs while driving the car More

by WDAVIS0028
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommie
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Dec 03, 2024 -

Joseph Buick GMC responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

December 01, 2024

Joseph Buick GMC is a good dealership to they customer they do a good job. More

by BEVERLY.CARLISLE1005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sevice Dept Assistant manager Ron..
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Dec 01, 2024 -

Joseph Buick GMC responded

We appreciate your business and this review. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, Beverly, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

November 29, 2024

Went to Joseph Buick my check engine light came on; I have warranty I didn't have to use it because of some kind of recall, Thank You Buick. More

by RCAMP1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Sensel
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Dec 01, 2024 -

Joseph Buick GMC responded

Thank you for choosing Joseph Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 28, 2024

Friendly and competent. Comfortable waiting area. Quick service. Greeted me as soon as I arrived. More

by JOHNSTEMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Dec 01, 2024 -

Joseph Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, John, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Buick GMC. We look forward to having you as one of our valued customers for many more years to come!

November 28, 2024

Excellent, I have always brought my vehicle in for service to Joseph Buick GMC since i bought it there in 2017. Always courteous and friendly towards customers. More

by JHESS003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2024 -

Joseph Buick GMC responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joseph Buick GMC.

November 22, 2024

Upon seeing my vehicle at the dealership Terry called me right away to find out what happened. The truck was looked at right away. Transmission had gone out. Terry thought it would take about a week to get More

by WILLOWFIELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Fryman
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Nov 22, 2024 -

Joseph Buick GMC responded

Thanks for sharing about your experience with Terry here at Joseph Buick GMC. We appreciate your business and hope to see you again soon!

November 18, 2024

Worked me in the next day when my check engine light came on. Very helpful. Always nice to see Tommy Johnson again. We go way back with him (a 1990s Park Avenue). More

by HAIRYANDDEAREST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Johnson
Report | Print
Nov 18, 2024 -

Joseph Buick GMC responded

Thank you for taking the time to share your thoughts on working with Tommy and our team. We're glad to hear we delivered such a great experience!

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