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Joseph Buick GMC - Service Center
Cincinnati, OH
313 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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313 Reviews of Joseph Buick GMC - Service Center
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December 19, 2021
I bought a new 2021 Envision at this dealership 6 months ago. It has illuminating strips inside on front doors, vents and dash. One strip went out. Their service dept said they didn't know what this lightin ago. It has illuminating strips inside on front doors, vents and dash. One strip went out. Their service dept said they didn't know what this lighting is and can't fix it. So they cant fix or replace something on one of their new cars??? They don't want to help me so I asked them to call Corporate (Engineering) to figure it out. I'm very disappointed and would not recommend this dealership to anyone. More
by Hurstlm3
Employees Worked With
Service manager, Phil Dorger
January 22, 2021
Be careful when you pick your car up from being service!! It might be damage like mines was and I was told by Dwayne France the service advisor that I bought my car there like that!! And after they review th It might be damage like mines was and I was told by Dwayne France the service advisor that I bought my car there like that!! And after they review the camera and noted and seeing that I didn’t bring my car it was not damaged when I bought it there I did not get no apologies from Dwayne or anything but they did fix it thanks to Karl Moeller!! I always check your car out when it has been serviced!! More
by tbray42
Employees Worked With
Dewayne
January 24, 2020
No support after the sale Ongoing issues with my new truck. Sent multiple emails to GM, new car sales manager and service manager with no response. Had a recent call for a sati Ongoing issues with my new truck. Sent multiple emails to GM, new car sales manager and service manager with no response. Had a recent call for a satisfaction survey after oil change appointment and I asked to speak to the GM. 4 days later and still no call back or response to emails. More
by JStitsinger
Employees Worked With
Phil Dorger and Chris Townsend
