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Joseph Buick GMC - Service Center

Cincinnati, OH

4.6
275 Reviews

275 Reviews of Joseph Buick GMC - Service Center

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August 08, 2023

William and everyone involved took care of my vehicle very satisfied with there service thx for all your asistance More

by GROSSJG1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Dorger
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Aug 10, 2023 -

Joseph Buick GMC responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Buick GMC, we look forward to having you as one of our valued customers for many more years to come!

August 02, 2023

Without an appointment these guys fit me in within an hour. Great, courteous, and professional service from everyone involved in my visit. I was even offered a box of cookies on my way out... More

by jdgrant60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Dorger
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Aug 03, 2023 -

Joseph Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 19, 2021

I bought a new 2021 Envision at this dealership 6 months ago. It has illuminating strips inside on front doors, vents and dash. One strip went out. Their service dept said they didn't know what this lightin More

by Hurstlm3
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Service manager, Phil Dorger
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Dec 22, 2021 -

Joseph Buick GMC responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Dec 23, 2021 -

Hurstlm3 responded

Your service department was not willing to fix or replae a strip of ambient lighting in my new 2021 Envision. They said they didnt know what it is ??? This is a special feature. Go online and it tells all about new ambient lighting on this car. Im discouraging others about your dealership and service and will continue on social media until you resolve this issue. Lisa Hurst

January 22, 2021

Be careful when you pick your car up from being service!! It might be damage like mines was and I was told by Dwayne France the service advisor that I bought my car there like that!! And after they review th More

by tbray42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dewayne
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January 24, 2020

No support after the sale Ongoing issues with my new truck. Sent multiple emails to GM, new car sales manager and service manager with no response. Had a recent call for a sati More

by JStitsinger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Phil Dorger and Chris Townsend
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