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Joseph Buick GMC - Service Center

Cincinnati, OH

4.6
244 Reviews

244 Reviews of Joseph Buick GMC - Service Center

Sort by
November 02, 2023

Good service and good turn around. Easy to contact as well. Will return for service again. More

by CHRISLAPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Dorger
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Nov 02, 2023 -

Joseph Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 01, 2023

It was all good the staff is awesome Terry the advisor is the best in the land More

by t.dogfryman61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Dorger
Report | Print
Nov 02, 2023 -

Joseph Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Terry met your service expectations. Thank you again for choosing Joseph Buick GMC, we look forward to having you as one of our valued customers for many more years to come!

October 31, 2023

Great service from the time I arrived till picked up! Everyone was friendly and a pleasure to work with! More

by ERICDAVIS72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Three people helped me.
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Nov 01, 2023 -

Joseph Buick GMC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Joseph Buick GMC, we look forward to having you as a valued customer for many years to come!

October 29, 2023

Matched prices, worked well with me, no issues at all. Easy process to drop off and pick up. More

by TIFFINYVPT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Dorger
Report | Print
Oct 29, 2023 -

Joseph Buick GMC responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 28, 2023

They went above and beyond to fix the issue and make sure it was corrected. More

by bwilson17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Mueller
Report | Print
Oct 29, 2023 -

Joseph Buick GMC responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 27, 2023

I had an appointment for an oil change and tire rotation. I was in and out in about an hour. Advisors were professional and other staff friendly. More

by bruceanderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Dorger
Report | Print
Oct 29, 2023 -

Joseph Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Bruce, please let us know.

October 26, 2023

the experience was very good. It exceeded all expectations. We are very happy with the quality of service we receive. More

by MCITRON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave, Phil Dorger
Report | Print
Oct 26, 2023 -

Joseph Buick GMC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 26, 2023

Good customer service & attention to detail for all oil change visits. Also, love Saturday availability More

by JBQUEEN829
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Oct 26, 2023 -

Joseph Buick GMC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Joseph Buick GMC, we look forward to having you as a valued customer for many years to come!

October 26, 2023

The guy who waited on me and took care of my car, was exceptionally nice. He got me in and out didn’t need any extra work this time it was quick and easy. More

by KTWHITSTAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Report | Print
Oct 26, 2023 -

Joseph Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joseph Buick GMC.

October 25, 2023

If you have an appointment it should not take an hour and a half for an oil change and tire rotation. More

by rickseiter85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Oct 25, 2023 -

Joseph Buick GMC responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

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