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Joseph Buick GMC - Service Center

Cincinnati, OH

4.6
275 Reviews

275 Reviews of Joseph Buick GMC - Service Center

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December 14, 2023

Good and fast nice people very friendly and let you know want will be done More

by RETIREDMONK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry fryman
Dec 14, 2023 -

Joseph Buick GMC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Joseph Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else.

December 13, 2023

Very informative crew and very nice, I feel very comfortable and welcome. My car has been in service for over a week waiting for parts🤷 More

by MR.RJW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry in service
Dec 13, 2023 -

Joseph Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 13, 2023

The service department is by far the best I have ever dealt with. Courteous, professional, and keep me informed about every step of the process. More

by karguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lavada , Phil Dorger
Dec 13, 2023 -

Joseph Buick GMC responded

Thanks for sharing your thoughts about your experience with Joseph Buick GMC. We appreciate your business and hope to see you again soon!

December 09, 2023

The service department was great and the customer service also .they get the job done. More

by MCKINNEYLATINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Dorger
Dec 10, 2023 -

Joseph Buick GMC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 09, 2023

Very happy with service I received. Will return for service work. Happy with service provided More

by DFRITZ15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department & Laveda
Dec 10, 2023 -

Joseph Buick GMC responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 08, 2023

Great customer service very friendly staff very welcoming. Excellent care for my car zi bought there and it’s not a GMC. But everyone gives the same treatment More

by HOMMIECRUZ05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Dec 10, 2023 -

Joseph Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joseph Buick GMC.

December 08, 2023

Terri, the service manager is the best. Veda (cashiers office) provides the best customer service I have experienced in a long time. The guys in the service department are top-notch! More

by 4SPEEDON50- Steve Caudill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Fryman
Dec 10, 2023 -

Joseph Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 08, 2023

I made an appointment because my check engine light was on. Arrived at the dealership to be told that was the least of my worries, I needed a timing change, fuel pump and a sway bar all that totaling $3300 More

by colbertb77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terry
Dec 13, 2023 -

Joseph Buick GMC responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

December 06, 2023

The team took care of me and when it was going take longer than expected, they offered me a loaner car. They did what was needed and more. More

by dustinprather
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Joseph Buick GMC responded

Dustin, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 06, 2023

They do a great job. They are very friendly and helpful. I trust them with my car. More

by KVANOLI2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Dorger
Dec 06, 2023 -

Joseph Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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