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Joseph Buick GMC - Service Center
Cincinnati, OH
196 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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196 Reviews of Joseph Buick GMC - Service Center
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August 17, 2023
A great experience! ! Everybody is courteous!! It was a very hot Day when we were shopping for cars , so our salesman- John Holland- suggested we go inside!! He then aske ! Everybody is courteous!! It was a very hot Day when we were shopping for cars , so our salesman- John Holland- suggested we go inside!! He then asked what we were looking for ,price etc-he then pulled up the cars, we thought we might like- on his computer. He then went and got each car one by one and brought them close to the building so we could take them out for a test drive!! We found what we were looking for -and are very happy with our new 2023 Buick Envision!! Reason we went there in the first place was because that is where my husband took our car for service-for many years-A great place-HIGHLY RECOMMENDED!!! More
by Emelda
Verified CustomerEmployees Worked With
John Holland-sales
Helpful August 02, 2023
Without an appointment these guys fit me in within an hour. Great, courteous, and professional service from everyone involved in my visit. I was even offered a box of cookies on my way out... hour. Great, courteous, and professional service from everyone involved in my visit. I was even offered a box of cookies on my way out... More
by jdgrant60
December 19, 2021
I bought a new 2021 Envision at this dealership 6 months ago. It has illuminating strips inside on front doors, vents and dash. One strip went out. Their service dept said they didn't know what this lightin ago. It has illuminating strips inside on front doors, vents and dash. One strip went out. Their service dept said they didn't know what this lighting is and can't fix it. So they cant fix or replace something on one of their new cars??? They don't want to help me so I asked them to call Corporate (Engineering) to figure it out. I'm very disappointed and would not recommend this dealership to anyone. More
by Hurstlm3
Employees Worked With
Service manager, Phil Dorger
January 22, 2021
Be careful when you pick your car up from being service!! It might be damage like mines was and I was told by Dwayne France the service advisor that I bought my car there like that!! And after they review th It might be damage like mines was and I was told by Dwayne France the service advisor that I bought my car there like that!! And after they review the camera and noted and seeing that I didn’t bring my car it was not damaged when I bought it there I did not get no apologies from Dwayne or anything but they did fix it thanks to Karl Moeller!! I always check your car out when it has been serviced!! More
by tbray42
Employees Worked With
Dewayne
January 24, 2020
No support after the sale Ongoing issues with my new truck. Sent multiple emails to GM, new car sales manager and service manager with no response. Had a recent call for a sati Ongoing issues with my new truck. Sent multiple emails to GM, new car sales manager and service manager with no response. Had a recent call for a satisfaction survey after oil change appointment and I asked to speak to the GM. 4 days later and still no call back or response to emails. More
by JStitsinger
Employees Worked With
Phil Dorger and Chris Townsend
