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Joseph Buick GMC - Service Center

Cincinnati, OH

4.6
313 Reviews

313 Reviews of Joseph Buick GMC - Service Center

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February 06, 2025

Always great service and friendly people. Very satisfied with everything. No complaints to report. That's all More

by JLGRUBBSFAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Feb 06, 2025 -

Joseph Buick GMC responded

Thank you for choosing Joseph Buick GMC. Your service feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 01, 2025

Tommy and Vada are always so nice and accommodating for all my needs. Tommy is always top notch when it comes to costumer service. More

by MELISSAPATRICK01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
Feb 02, 2025 -

Joseph Buick GMC responded

Melissa, Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let Tommy or Vada know if we can be of further assistance.

February 01, 2025

Friendly and helpful. Ra’shad was wonderful as well as Tommie in auto repair❤️💯 Thank you!!! More

by IDAMAE.764
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommie
Feb 02, 2025 -

Joseph Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Ra'Shaad and our team, and we look forward to working with you again.

January 31, 2025

I’ve dealt with Joseph Buick since my first enclave in 2015, so my past and recent experiences have been great, I also like the free car washes. More

by bj5654robertjohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy , Ron
Feb 02, 2025 -

Joseph Buick GMC responded

Robert, Thank you so much for your excellent review! We are so glad that Joseph, Tommy, and Ron had the opportunity to work with you, and we are thrilled that you found your experience with us here at Joseph Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else.

January 29, 2025

I called and got a repair date quickly. On arrival they gave me a loaner truck to use. They repaired the truck on the same day. Everyone at the dealership and service department were helpf More

by pmiller15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jan 29, 2025 -

Joseph Buick GMC responded

We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.

January 25, 2025

Great service with the entire team. Wait wasn't long and they kept me informed on all issues that might need future attention More

by IMAGINECHIP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy in service 5 star guy
Jan 26, 2025 -

Joseph Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joseph Buick GMC.

January 24, 2025

Chris the service advisor is awesome ! I pulled he checked me in came out inspected my truck came back in said this is covered by your wheel and rim protection took me to the waiting area More

by COLTWELLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service advisor Chris, Matt Sensel
Jan 25, 2025 -

Joseph Buick GMC responded

It's great to hear that Chris and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joseph Buick GMC!

January 18, 2025

My experience was outstanding! Tommie and Terry were fantastic at helping me with my service today. More

by SONYA M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommie Johnson and Terry Fryman
Jan 19, 2025 -

Joseph Buick GMC responded

Thank you so much, Sonya, for your kind words for Tommie and Terry and for taking the time to leave us this wonderful feedback!

January 15, 2025

Personnel was very friendly. Work was performed on time and completed exactly as expected. Service adviser was able to find me a coupon. More

by MWRUSSELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommie Johnson
Jan 15, 2025 -

Joseph Buick GMC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Joseph Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else.

January 15, 2025

Polite. Took me right away. Didn't fix anything unnecessary. Honored coupons. Gave me date for battery replacement. More

by P48DANNEMAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember service man's name.
Jan 15, 2025 -

Joseph Buick GMC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

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