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Joseph Buick GMC - Service Center

Cincinnati, OH

4.6
275 Reviews

275 Reviews of Joseph Buick GMC - Service Center

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February 09, 2024

Poor communication with service and slow service times. Very disappointed with times they give for completion and it takes double or more. More

by Danielle Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave
Report | Print
Feb 13, 2024 -

Joseph Buick GMC responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

February 06, 2024

The service was good, I was able to set of my convenience, I was taken care right away. More

by JOYCEANN77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Dorger
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Feb 06, 2024 -

Joseph Buick GMC responded

Joyce, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 06, 2024

All of the employees I interacted with were friendly and knowledgeable. I'm always confident I'll receive good service. More

by CGHANTOUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry and Johnny
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Feb 07, 2024 -

Joseph Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Terry, Johnny, and our team, and we look forward to working with you again.

February 05, 2024

Very nice and took care of everything I ask for. would go back next time I need work More

by BAYNANCY92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sevice
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Feb 05, 2024 -

Joseph Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 03, 2024

Always a great experience with this service center. They are friendly and still professional. I trust them to service my vehicle. More

by MLONG6909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Dorger
Report | Print
Feb 05, 2024 -

Joseph Buick GMC responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joseph Buick GMC.

February 03, 2024

I enjoy taking my 2010 Buick LaCrosse to Joseph Toyota for service. The employees there are very attentive to my needs, and go above and beyond to make my experience a positive one. More

by TYDEB2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
Report | Print
Feb 05, 2024 -

Joseph Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 02, 2024

Everything is always clean & professional at this dealership. Very happy with the service department, too! More

by TSPRANDEL5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry in Service
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Feb 02, 2024 -

Joseph Buick GMC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Terry and don't hesitate to let us know if we can further assist.

January 31, 2024

I was running a little late I called the Service Department and told them . they took me right away. I was surprised Very Happy More

by wrottert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn't know any names they just took the car when it was finished They brought it back
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Feb 01, 2024 -

Joseph Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joseph Buick GMC!

January 28, 2024

The customer service here is top notch! Terry (service advisor) and the ladies in the cashier area always take great care of me. I previously went to Mark Sweeney but I go here instead beca More

by bjmorgan513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry (service advisor)
Report | Print
Jan 29, 2024 -

Joseph Buick GMC responded

Thank you for your business and this review. We're happy to hear that Terry and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 27, 2024

They got the service done quickly and with reasonable prices. Will be returning in the future for service. More

by burkehayden19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Dorger
Report | Print
Jan 29, 2024 -

Joseph Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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