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Joseph Buick GMC - Service Center

Cincinnati, OH

4.6
275 Reviews

275 Reviews of Joseph Buick GMC - Service Center

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February 21, 2024

Service was very friendly and professional from the men in the service department to the ladies who take the payment. More

by LDickson0723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Dorger
Feb 21, 2024 -

Joseph Buick GMC responded

Thank you for your business and this service review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 19, 2024

I always receive fast and courteous service at Joseph Buick GMC, both from the Service personnel and the gals in the Cashier's Office. More

by TYDEB2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Fryman
Feb 19, 2024 -

Joseph Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your service expectations. Thank you again for choosing Joseph Buick GMC, we look forward to having you as one of our valued customers for many more years to come!

February 17, 2024

They could care less about the customer. All they are worried about is their bottom$. Sad, really gone downhill. More

by RBECKER1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ra'Shaad Hill
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Joseph Buick GMC responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

February 17, 2024

Great customer service registration was very polite Took 30 minutes to do oil change when I was told an hour that was great customer service. More

by Ilishatrimble31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Dorger
Feb 19, 2024 -

Joseph Buick GMC responded

Illisha, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 16, 2024

Excellent communication, Easy appointment making. Excellent integration between sales and service. It's worth the drive! More

by chrussell48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Dorger
Feb 16, 2024 -

Joseph Buick GMC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 14, 2024

the whole experience was great, from drop off to loaner vehicle to pick up, everyone that helped me out was great and barely had to wait at all. More

by PATRICK91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris, Phil Dorger
Feb 14, 2024 -

Joseph Buick GMC responded

Thank you so much for your kind words, Patrick, and for taking the time to leave us this wonderful feedback!

February 12, 2024

I appreciate the great service department who went out of their way to provide outstanding service recently. They were kind and very helpful. More

by COLLEENA8247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Demarcus and everyone in the Service Department
Feb 12, 2024 -

Joseph Buick GMC responded

Colleen, Thank you for your very kind review. Demarcus and our service team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joseph Buick GMC.

February 11, 2024

Even with a 20. 00 discount I paid 70.00 dollars for an oil change. I could have went around the corner from my home and paid 54.00 for the same service. More

by NINASOU1125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I DON'T KNOW HIS NAME
Feb 14, 2024 -

Joseph Buick GMC responded

Nina, We appreciate your business. We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

February 10, 2024

They were professional and courteous. Didn't spend too much time there. Wasn't bad More

by DYANETALLBEAR0302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Dorger
Feb 10, 2024 -

Joseph Buick GMC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 10, 2024

Everyone in the service department was polite and friendly. Waiting room is clean and comfortable. More

by YUNKERMARIETTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, I do not remember anyone's name
Feb 11, 2024 -

Joseph Buick GMC responded

Marietta, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your service expectations. Thank you for choosing Joseph Buick GMC, we look forward to having you as a valued customer for many years to come!

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