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Joseph Buick GMC - Service Center

Cincinnati, OH

4.6
275 Reviews

275 Reviews of Joseph Buick GMC - Service Center

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March 01, 2024

Was a great experience. The staff were great and friendly. Had me in and out in no time. More

by razor3236
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Dorger
Mar 01, 2024 -

Joseph Buick GMC responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 28, 2024

Nice and clean service department and they make you feel at home. Great people to work with. More

by Jswisher1971
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2024 -

Joseph Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

February 28, 2024

The entire staff is friendly, helpful and appear organized. The service bays and public areas are always clean. More

by chrussell48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Dorger
Feb 28, 2024 -

Joseph Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joseph Buick GMC!

February 27, 2024

They are very prompt on service and the employees are great. The place is clean. More

by BKJEWETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Dorger
Feb 27, 2024 -

Joseph Buick GMC responded

Thanks for sharing about your experience with Joseph Buick GMC. Phil and our team appreciate your business and hope to see you again soon!

February 24, 2024

I had to reproduce an electrical issue on my vehicle to get it diagnosed and fixed, which doesn't allow a set appointment time. When the issue reoccurred, I called and brought my vehicle in right away. T More

by pullmp7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2024 -

Joseph Buick GMC responded

Thank you for choosing Joseph Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 24, 2024

The oil change took less time than expected. I enjoyed the coffee during my wait and appreciated the birthday coupon. More

by BGMYERS12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom in the service dept.
Feb 25, 2024 -

Joseph Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joseph Buick GMC.

February 23, 2024

You would have to send me a check for saying all the good things about my experience. Great job!!!! More

by rick.adams0858
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy johnson,
Feb 25, 2024 -

Joseph Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Rick, please let us know.

February 22, 2024

Karl Mueller, Tommie Johnson, and the rest of the team were outstanding once again! I always have a wonderful experience every time I take my truck in for service! They have always taken excellent care of More

by stoeppelj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Mueller, Tommie Johnson, Luke (the technician), Miss Vada
Feb 22, 2024 -

Joseph Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 21, 2024

Service advisor was very concerned about getting the issue resolved and that we were happy with outcome. More

by MJACOBS56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy, service dept.
Feb 21, 2024 -

Joseph Buick GMC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tommy met your expectations. Thank you for choosing Joseph Buick GMC, we look forward to having you as a valued customer for many years to come!

February 21, 2024

Always super nice staff and eager to help. Always ask permission before doing any work on your car! More

by Putnamannie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Dorger
Feb 21, 2024 -

Joseph Buick GMC responded

Mannie, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Buick GMC, we look forward to having you as one of our valued customers for many more years to come!

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