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Joseph Buick GMC - Service Center

Cincinnati, OH

4.6
277 Reviews

277 Reviews of Joseph Buick GMC - Service Center

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May 18, 2024

Joseph Buick GMC on Colerain is my go to Dealership with my Denali. I love the Service!! More

by garr.oliver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
IShaun deserves 5 stars
May 19, 2024 -

Joseph Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 06, 2024

I'm always treated very well at my service visits. I feel confident the service guys will do a thorough and complete job. More

by PABALAZ208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Sensel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Joseph Buick GMC responded

Thanks for sharing your thoughts about your experience with Joseph Buick GMC. We appreciate your business and hope to see you again soon!

May 04, 2024

Their didn’t fix one of problems brought in for they reset a sensor light that came back on after three hours of having my suv back from over 1800.00 repairs called and took back the next day and they More

by RIDEWITHSHARON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terry not sure of the lady that was working they crazy part is terry isn’t the person who checked me in it was a man in the middle chair and terry got smart with me when asked for old parts of repair
May 08, 2024 -

Joseph Buick GMC responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

May 03, 2024

Always good. Take it there for all my needs. Great service to keep coming back. More

by TMUE867494
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2024 -

Joseph Buick GMC responded

Thank you for choosing Joseph Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 02, 2024

Nice people but the service department but a ding in my driver side door that I didn’t realize until I got home. Would they believe me I thought not so I didn’t call them about it. I did let them know on More

by martygentry86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danny
May 05, 2024 -

Joseph Buick GMC responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

May 02, 2024

Very good service and completed in a reasonable amount of time. Office workers are also very pleasant. More

by brsone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommie
May 02, 2024 -

Joseph Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joseph Buick GMC!

April 30, 2024

Advisor recommended additional services. I accepted 1 add on. He came back to waiting room about an hour later, and he said they were too backed up and asked to reschedule additional servi More

by MAUPINCD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not work with these people
May 04, 2024 -

Joseph Buick GMC responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

April 30, 2024

I may be a woman, but I’m not stupid. I know that something seeping through the carpet is not going to penetrate a weather tech floor mat. Seems like no one at this facility wants to take More

by tammcathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terry
May 04, 2024 -

Joseph Buick GMC responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

April 28, 2024

Employees sitting around in the garage no one asks if u need help you just sit there until someone decides to assist you. More

by JOHCORWAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ra'Shaad Hill
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Dorger
May 02, 2024 -

Joseph Buick GMC responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

April 25, 2024

Very friendly and honest service and was very quick very happy with my experience with Joseph , Buick and GMC More

by BRANDON.D.JACKSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Dorger
Apr 26, 2024 -

Joseph Buick GMC responded

Thank you, Brandon! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Buick GMC!

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