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Joseph Buick GMC - Service Center

Cincinnati, OH

4.6
313 Reviews

313 Reviews of Joseph Buick GMC - Service Center

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March 11, 2025

Very professional and friendly. They were on time servicing my car. Their waiting area was comfortable and clean. There needs to be a way to change the channel on the TV. More

by GIBBSL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Galbraith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Joseph Buick GMC responded

Thank you for choosing Joseph Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 04, 2025

Nice people, the Black Ladies who cashed me out were very nice and even offered me some cookies. the whole experience was great. More

by MRSGTWILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Galbraith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : the people who cash me out. Very nice people
Mar 05, 2025 -

Joseph Buick GMC responded

Thank you for taking the time to share your thoughts on working with Steve and our team. We're glad to hear we delivered such a great experience!

March 01, 2025

Thank you to the Service Department on my 2007 GMC as always - Darrell S. Colerain Township. More

by desnascar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Galbraith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Another vehicle service done - Thank you! - Darrell S.
Mar 02, 2025 -

Joseph Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 01, 2025

They did the work on my yukon but the fuses keeps blowing in my yukon so I can't move my seat and my keyfob isn't working More

by FINCHERWILLIAM122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Galbraith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Joseph Buick GMC responded

Thank you for sharing your feedback. We understand how frustrating it can be when repairs take longer than expected due to unavailable parts, and we sincerely apologize for any inconvenience this may have caused. Unfortunately, part availability is sometimes beyond our control, as we rely on manufacturers and suppliers for deliveries.

February 28, 2025

Quick and great service every time I schedule oil change or service on my truck. More

by RNELSON100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Galbraith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2025 -

Joseph Buick GMC responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 27, 2025

Courtney was excellent and very nice to work with and he was very professional and a pleasure to work with he really knows how to work with people and his hospitality was great More

by fbull8972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Galbraith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Courtney and the lady in the loaner car area
Feb 27, 2025 -

Joseph Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joseph Buick GMC!

February 25, 2025

Overall visit was good. One software update incomplete and requies me to come back. Tailgate button is now not working after my visit and software updates. More

by JSEALE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Townsend
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Joseph Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 16, 2025

My truck still has an unacceptable noise (whine when decelerating and coming to a stop) somewhere in the drivetrain. I am disappointed the GM was not consulted. The truck remained in service for two wee More

by creek1311
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

Joseph Buick GMC responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

February 12, 2025

Always had great service at Joseph GMC. I bring my vehicle in everytime it needs serviced since 2021. Staff is friendly and knowledgeable, thank you. More

by ZACHARYBOWLING55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Sensel
Feb 12, 2025 -

Joseph Buick GMC responded

Zachary, It's great to hear that we were able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Joseph Buick GMC!

February 12, 2025

They always get me in and out quick. No complaints.That’s all I have to say. More

by COUNTYBUBBA19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
Feb 13, 2025 -

Joseph Buick GMC responded

Thanks for sharing your thoughts about your experience with Joseph Buick GMC. Danny and our team appreciate your business and hope to see you again soon!

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