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Joseph Buick GMC - Service Center

Cincinnati, OH

4.6
302 Reviews

302 Reviews of Joseph Buick GMC - Service Center

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February 01, 2025

Tommy and Vada are always so nice and accommodating for all my needs. Tommy is always top notch when it comes to costumer service. More

by MELISSAPATRICK01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
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February 01, 2025

Friendly and helpful. Ra’shad was wonderful as well as Tommie in auto repair❤️💯 Thank you!!! More

by IDAMAE.764
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommie
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January 31, 2025

I’ve dealt with Joseph Buick since my first enclave in 2015, so my past and recent experiences have been great, I also like the free car washes. More

by bj5654robertjohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy , Ron
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January 29, 2025

I called and got a repair date quickly. On arrival they gave me a loaner truck to use. They repaired the truck on the same day. Everyone at the dealership and service department were helpf More

by pmiller15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Jan 29, 2025 -

Joseph Buick GMC responded

We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.

January 25, 2025

Great service with the entire team. Wait wasn't long and they kept me informed on all issues that might need future attention More

by IMAGINECHIP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy in service 5 star guy
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Jan 26, 2025 -

Joseph Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joseph Buick GMC.

January 24, 2025

Chris the service advisor is awesome ! I pulled he checked me in came out inspected my truck came back in said this is covered by your wheel and rim protection took me to the waiting area More

by COLTWELLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Sensel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service advisor Chris
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Jan 25, 2025 -

Joseph Buick GMC responded

It's great to hear that Chris and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joseph Buick GMC!

January 18, 2025

My experience was outstanding! Tommie and Terry were fantastic at helping me with my service today. More

by SONYA M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommie Johnson and Terry Fryman
Report | Print
Jan 19, 2025 -

Joseph Buick GMC responded

Thank you so much, Sonya, for your kind words for Tommie and Terry and for taking the time to leave us this wonderful feedback!

January 15, 2025

Personnel was very friendly. Work was performed on time and completed exactly as expected. Service adviser was able to find me a coupon. More

by MWRUSSELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommie Johnson
Report | Print
Jan 15, 2025 -

Joseph Buick GMC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Joseph Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else.

January 15, 2025

Polite. Took me right away. Didn't fix anything unnecessary. Honored coupons. Gave me date for battery replacement. More

by P48DANNEMAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember service man's name.
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Jan 15, 2025 -

Joseph Buick GMC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

January 15, 2025

I can just trust them to tell me the condition my car is in and tell me of any upcoming service it may need. More

by MR.RJW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Jan 16, 2025 -

Joseph Buick GMC responded

Thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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