Jordan Lexus Of Mishawaka - Service Center

Trailer lights I had just picked up a cargo trailer in Elkhart, IN and the lights were not operable.Since I had a long drive back to Louisville, KY, I decided to sto I had just picked up a cargo trailer in Elkhart, IN and the lights were not operable.Since I had a long drive back to Louisville, KY, I decided to stop st Lexus of Mishawaka to see if the problem could be corrected. The service consultant, Tony Groppe, was extremely.accommodating and helpful. Once he determined what the problem was, he placed a call for me to Lexus of Louisville and made an appointment for me. The required part was installed and everything is working as it should. I am extremely satisfied with the service I received. More

Service Everyone was very polite. The wait time was reasonable. Free car wash and cleanup.l was offered something to drink and snacks. Fruit was also avail Everyone was very polite. The wait time was reasonable. Free car wash and cleanup.l was offered something to drink and snacks. Fruit was also available. More

Great! I purchased a Lexus because I love the car. I had no idea of the amazing service that would come with owning a Lexus. From the initial purchase to eve I purchased a Lexus because I love the car. I had no idea of the amazing service that would come with owning a Lexus. From the initial purchase to ever interaction with the call center to moving and having to take my vehicle to a new Lexus dealership..everything has been perfect! I will never drive anything else again. More

Very experienced professionals Was very inpressed working with Jessica. She can explain to customers in very good detail and you never left with second guessing of what work needs Was very inpressed working with Jessica. She can explain to customers in very good detail and you never left with second guessing of what work needs to be performed or what was performed. She is very good about communicating and keeping you notified on what’s going on with your vehicle. Th technicians are also excellent in the work they perform More

Over priced I used to love going here to get my car serviced. This time however, I am very disappointed. An oil change cost over $70 dollars, far more than last t I used to love going here to get my car serviced. This time however, I am very disappointed. An oil change cost over $70 dollars, far more than last time it was done there. Not going back. More

Delivered Sooner Than Promised Tony was very proactive during my visit. He advised me that my service visit may take a little longer than originally estimated at the time of my arri Tony was very proactive during my visit. He advised me that my service visit may take a little longer than originally estimated at the time of my arrival. Without me requesting it, he offered the use of a loaner vehicle if I wanted to do something while the service was completed. This kind of customer commitment is greatly appreciated. More

Multiple Repairs Got car in quickly and was provided a loaner. Repairs were done quickly and costs were in line with lower level mftr’s costs. Dealer provided a cup h Got car in quickly and was provided a loaner. Repairs were done quickly and costs were in line with lower level mftr’s costs. Dealer provided a cup holder divider for free, too, which was appreciated. Good experience! More

Always awesome Every area from sales to service goes above and behind. Just bought my 3rd lexus, and I see no reason to go anywhere else for purchasing or for servi Every area from sales to service goes above and behind. Just bought my 3rd lexus, and I see no reason to go anywhere else for purchasing or for servicing. Always fantastic and top notch More

Excellent service Everyone is always friendly and very competent. The service and excellence of the dealership and the superiority of their fine cars brings our family Everyone is always friendly and very competent. The service and excellence of the dealership and the superiority of their fine cars brings our family back over and over. More

Friendly Service Dept, especially Jessica Lexus dealer in Mishawaka has always been a good place (though expensive as usual) to have our RX350 serviced. In the past we've encountered some patc Lexus dealer in Mishawaka has always been a good place (though expensive as usual) to have our RX350 serviced. In the past we've encountered some patchy service when we constantly had to remind them of the lexus warranty we bought with our rx350 (that's the only ding other than the cost...we are out of warranty now). But Jessica has been our go to service person for the past year and she's been awesome! Good employees are a company's #1 asset (and bad ones #1 liability)! She's made going to the lexus dealer a lot better. But be sure to remind them of you have a warranty before the work is done! Their system should flag it but our experience is that you have to manually remind them. Ps. Service manager Robert was also stellar! More