Jordan Lexus Of Mishawaka - Service Center

Service = Tony Groppe I have been a customer for many years. I really enjoy working with Tony Groppe. He is extremely helpful, knowledgeable, and courteous. The dealersh I have been a customer for many years. I really enjoy working with Tony Groppe. He is extremely helpful, knowledgeable, and courteous. The dealership is very fortunate to have such a quality employee. More

Repairs were promptly and courteously dealt with. Thank you All staff members involved in addressing my Lexus repair needs responded promptly and attentively and were successful in getting my car diagnosed and All staff members involved in addressing my Lexus repair needs responded promptly and attentively and were successful in getting my car diagnosed and repaired immediately before the 4th of July Holiday. My thanks to everyone involved, including Jessica Shively and Robert Grooms. More

Fred review Jessica professional and excellent. Service done properly and on time. Waiting area nice and comfy. Seems like many sales folks around. Few customers. Jessica professional and excellent. Service done properly and on time. Waiting area nice and comfy. Seems like many sales folks around. Few customers. Service busy. More

Check Engine/O2 sensor service I have had my 2010 RX450H serviced here many times over the last several years. They are friendly, professional and have always done high quality serv I have had my 2010 RX450H serviced here many times over the last several years. They are friendly, professional and have always done high quality service on my Lexus. Tony is great to work with and always as nice as can be. The free loaner is a big plus. They did not have the part in stock so I got to drive a 2018 RX350 for the weekend. My only reason for not giving 5 stars is that cost of service is very high. Even with the discount Tony gave me the cost of replacing an O2 sensor was double what I could have payed at a local reputable service center. More

45k service Always great service. Tony is professional and always courteous Jessica always a pleasure to deal with. I also always appreciate the use of a loaner Always great service. Tony is professional and always courteous Jessica always a pleasure to deal with. I also always appreciate the use of a loaner vehicle during my service visits. More

Fallen Shield I called as soon as I noticed the shield had fallen underneath my car, I called the dealership and I was immediately given an appointment by the serv I called as soon as I noticed the shield had fallen underneath my car, I called the dealership and I was immediately given an appointment by the service staff. Within 20 minutes I was at the dealership and given a loaner. Although I didn't see my normal service provider, he definitely checked in with me when I picked up my car later that afternoon. He wanted to make sure that everything was taken care of in a timely manner and I was satisfied. More

Basic 3000 mile checkup. All is well. All done promptly and car seems to be fine. Let you know if any issues emerge. All service for auto done exclusively at L of M. All done promptly and car seems to be fine. Let you know if any issues emerge. All service for auto done exclusively at L of M. More

Top notch!!! Always a positive experience! Jessica has ALWAYS been professional, honest.....I like coming to the dealership!😊 I inherited the car from my mom, I Always a positive experience! Jessica has ALWAYS been professional, honest.....I like coming to the dealership!😊 I inherited the car from my mom, I would always hear my mom talk about "her friend from the Lexus dealership, she always takes such good care of me". I now am experiencing exactly what my mother was talking about!👍😊 More

Polite and professional I was treated well at Mishawaka Lexus. Very polite and efficient staff. Work was done in timely fashion and I was given a beautiful car to drive while I was treated well at Mishawaka Lexus. Very polite and efficient staff. Work was done in timely fashion and I was given a beautiful car to drive while work was completed. More

First class act. All the way around. This dealership does what it says it’s going to do, when it says it will happen and in the manner in which it was promised. This only can happen in a This dealership does what it says it’s going to do, when it says it will happen and in the manner in which it was promised. This only can happen in a business that is articulately managed and all employees know that they are valued as a part of the larger picture of success. More