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Jordan Lexus Of Mishawaka - Service Center
Mishawaka, IN
431 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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431 Reviews of Jordan Lexus Of Mishawaka - Service Center
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October 01, 2018
45,000 mile regular. I called in re light on and said I wanted someone to look as I saw fluid on garage floor. Jessica said to bring it in. When I got there Robert took th I called in re light on and said I wanted someone to look as I saw fluid on garage floor. Jessica said to bring it in. When I got there Robert took the car gave me a loaner and I was on my way. No appointment needed. Done that day. Very easy. No, I don’t know all that was done but I was glad to be basically uninterrupted in what I needed to do. More
by TLMULLETT
Verified CustomerEmployees Worked With
Robert Grooms, Jessica Shively
September 28, 2018
Dealership Ownership & Customer Service is Dismal Lexus vehicles sell themselves. Quality product and nice appointments. However, low maintenance and quality personnel have also been a premium facto Lexus vehicles sell themselves. Quality product and nice appointments. However, low maintenance and quality personnel have also been a premium factor for us when purchasing our Lexus' over the years. A feeling of distinction when arriving and departing a clean and professionally run operation. This is no longer the case! Regrettably, ownership in Mishawaka no longer prides itself on customer service, clean vehicles (loaners are horrible) and personnel being available upon arrival and departure. Never have I had such a dirty loaner as I experienced this week with only 200 miles on it. Evidently, SUV had never been cleaned since shipment. Difficult to see through the haze on the interior window, even with morning sun shining through! Special Thank You to Tony for skipping his lunch and not leaving me stranded by myself in the service bay upon returning the loaner. literally, no one was present. Why??? This dealership does a poor job in car salesmanship as well. Literally ended up purchasing two SUV's from Fort Wayne location because the Ownership, General Manager, Sales woman all fell short in providing reasonable responses for pricing. This is a shame as we like to do business locally, and previously had fantastic assistance from a past Sales Manager who left quite some time ago. Ownership is lacking the commitment toward excellence, quality, customer care and their attitude is dismal at best. This operation behaves more like a used car dealership. They expect people to pay the price without delivering on their end (sales, customer service, cleanliness of loaners, attitudes, availability, timeliness in responses). More
by Lexus Loyalty
Employees Worked With
Perry Watson IV, Greg Vanden, Shirley Richardson, Jessica Shively, Tony Groppe
September 28, 2018
Poor service experience Brought vehicle in for an oil change and complete interior and exterior detail. When I picked up the vehicle the exterior was somewhat clean but far Brought vehicle in for an oil change and complete interior and exterior detail. When I picked up the vehicle the exterior was somewhat clean but far from my definition of detailed, interior was totally unacceptable. More
by DL3826
Employees Worked With
Robert Grooms, Jessica Shively
September 28, 2018
Actually, the worst service experience I’ve ever had at any I called to set up an appointment with Jessica Shipley (sp) who said she would order new rims for aLexus. Drove from Michigan to SB; no Jessica and no I called to set up an appointment with Jessica Shipley (sp) who said she would order new rims for aLexus. Drove from Michigan to SB; no Jessica and no rims. Set up another appt with Andrew very nice and very helpful - for about a week later as he needed time to get rims in. Again drove from Mich to sb. Got there and again, no rims .waited all morning from a 10 am appt to 2pm. Finally pleaded my case to the team leader Robert who was excellent and said they would not be in that day. He let us have a loaner car and kept ours till Monday when the elusive rims showed up . Robert was the only one who knew what he was doing; was nice and did not charge for installation labor. Finally got new rims on wife’s Lexus and she was pleased with the look. Definitely not a smooth, well oiled Service function as compared to the one in Naples, Florida. Richard Ward More
by GATSBY2
Employees Worked With
Robert Grooms, Andrew Gill, Jessica Shively
September 27, 2018
Always outstanding Like always.....outstanding service. Nice and easy set up, good communication and service goes above and beyond. I am always happy and have no desir Like always.....outstanding service. Nice and easy set up, good communication and service goes above and beyond. I am always happy and have no desire to go elsewhere More
by Robert Hoffer
Employees Worked With
Jessica Shively
September 27, 2018
Service summary The loaner car was not very clean My car after service had a lot of smears on the inside and outside of windshield but otherwise cleaned Had to The loaner car was not very clean My car after service had a lot of smears on the inside and outside of windshield but otherwise cleaned Had to ask for a discount in tire cost. Was told the next day there was a discount on a set of four and they gave me that discount in addition to another cost. Never told me what tire options I might purchase. More
by GSWOLFSON
Employees Worked With
Tony Groppe
September 26, 2018
great experience Routine maintenance. During the safety check they determined that I needed rear brakes. Glad to know...and quickly taken care of. I trust the deale Routine maintenance. During the safety check they determined that I needed rear brakes. Glad to know...and quickly taken care of. I trust the dealership to keep me safe. More
by DSMHERMAN
Employees Worked With
Jessica Shively
September 26, 2018
Quite good but not great Everything was good as usual. What was different This time is the wash job left all kinds of water Spots all over my car which will take work to ge Everything was good as usual. What was different This time is the wash job left all kinds of water Spots all over my car which will take work to get rid of More
by Sammy
Employees Worked With
Tony Groppe
September 25, 2018
Excellent! They were able to work me in on the same day for maintenance and provided a loaner car. I was very impressed and would use them any time! Tony was a They were able to work me in on the same day for maintenance and provided a loaner car. I was very impressed and would use them any time! Tony was a great help as our service adviser and was conscientious and helpful! More
by Carolynvano
Employees Worked With
Tony in service
September 25, 2018
Service experience As usual they’re very friendly and helpful! I really liked the email detailing the additional work it needed and that I can approve or disapprove the As usual they’re very friendly and helpful! I really liked the email detailing the additional work it needed and that I can approve or disapprove the work. More
by JDREW2
Employees Worked With
Tony Groppe
