Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Jordan Lexus Of Mishawaka - Service Center
Mishawaka, IN
431 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
431 Reviews of Jordan Lexus Of Mishawaka - Service Center
Sort by
January 16, 2025
This place has excellent customer service. They treat me like I’m their number one customer every time whether I’m there for an oil change or total tuneup. They treat me like I’m their number one customer every time whether I’m there for an oil change or total tuneup. More
by kimberlilly66
January 09, 2025
I have had my NX serviced copious times at Jordan’s. Consistently,.I am welcomed like family when I bring my NX, and they do a great job either follow-up after service is done. Consistently,.I am welcomed like family when I bring my NX, and they do a great job either follow-up after service is done. More
by John Gouwens, Culver, IN
Employees Worked With
Jessica in the collision center, also Jacob. (I had no idea I would be asked to supply their names.)
January 07, 2025
Once again they provide top notch customer service starting with the front end staff to the extraordinary service department. They almost feel like family! starting with the front end staff to the extraordinary service department. They almost feel like family! More
by pwalters
Employees Worked With
January 04, 2025
Michael Beaver is the best customer service representative you could ask for. When I was waiting for my care every person had great things to say about him representative you could ask for. When I was waiting for my care every person had great things to say about him More
by smheskett
Employees Worked With
Michael Beaver
January 31, 2022
I have a 2016 Lexus RX 350. It has a 3G system that will be obsolete around the October 31, 2022. The Safety Connect® will no longer function as of October 31, 2022 at 11:59PM CST. As of that date, Automa be obsolete around the October 31, 2022. The Safety Connect® will no longer function as of October 31, 2022 at 11:59PM CST. As of that date, Automatic Collision Notification, Enhanced Roadside Assistance, Emergency Assistance Button and Stolen Vehicle Locator will no longer be available. I called Jordan Lexus , Mishawaka and explained the safety features would not work, so does Lexus have a recall or software upgrade to make my car work with the safety features. They explain they do not at this time, but if I wanted more information to call corporate . I did and they do not have a recall or upgrade . Bottom Line NO Solution/Fix If you have a Lexus that is 2010 to 2017 your car will not have the safety feature as of October 31. Not only not having safety feature eliminated, the resale value will be decreased. I do not want to buy a new vehicle to get these safety features. This is my first time I bought a Lexus and will be my last if they don't provide a solution. You never get a second chance to make a first impression. More
by 52tlgarman
Employees Worked With
Jessica Shively
November 09, 2020
Don't stand behind their products, bought set of wheels at a cost of $2400 and was told had lifetime warranty well apparently not the case have a 5 year limited warranty, very limited. Don't buy here go s at a cost of $2400 and was told had lifetime warranty well apparently not the case have a 5 year limited warranty, very limited. Don't buy here go somewhere else! More
by barbvega
Employees Worked With
Tony Groppe
May 04, 2020
Service staff is excellent. Absolutely professional and prompt. They really know how to make a customer feel like they care and want to make sure everything is right for you. prompt. They really know how to make a customer feel like they care and want to make sure everything is right for you. More
by Karen
Verified CustomerEmployees Worked With
Michael Mason
May 04, 2020
Excellent service and hospitable place with excellent and friendly service and sales people. Furthermore, very friendly receptionist and different varieties of treat and drinks while waiting. friendly service and sales people. Furthermore, very friendly receptionist and different varieties of treat and drinks while waiting. More
by Ogubay
Employees Worked With
Perry Watson IV, Greg Vanden, Caleb Knapp, Robert Grooms, Andrew Gill, Jessica Shively, Tony Groppe
March 30, 2020
Mr Grooms and Jessica were such a blessing for me and my vehicle. The moment I pulled into the service department I knew I was in the right place. Way to go above and beyond Robert and Jess! vehicle. The moment I pulled into the service department I knew I was in the right place. Way to go above and beyond Robert and Jess! More
by NONE3
Employees Worked With
Robert Grooms, Jessica Shively, Aaron Brady
