Jordan Lexus Of Mishawaka

Jess-fantastic service!!!! I have always been leary about car dealerships, and male service people. But Lexus of Mishawaka exceeded my expectations!! Jess was my service advisor I have always been leary about car dealerships, and male service people. But Lexus of Mishawaka exceeded my expectations!! Jess was my service advisor and she was prompt to all my needs, she listened to my list of items I needed addressed, and also had a complementary loaner waiting for me!! She is a wonderful employee and I will be coming back to this dealership just to work with her. SO glad to see more women in the work place More

Got the Usual Great Service Service was great, loaner was ready when I got there. Made arrangements for me to pick up the next day Couldn't be happier. Thanks Service was great, loaner was ready when I got there. Made arrangements for me to pick up the next day Couldn't be happier. Thanks More

Quick and Easy They got me in quick and gave me a nice loaner with no hassle. My car was done within a day and the exterior had been washed with the interior lightly They got me in quick and gave me a nice loaner with no hassle. My car was done within a day and the exterior had been washed with the interior lightly cleaned. More

Treated like a queen! I would highly recommend Shirley Richardson for any and all of your car needs! She treated my husband and I very well. She is a top-notch, classy sa I would highly recommend Shirley Richardson for any and all of your car needs! She treated my husband and I very well. She is a top-notch, classy saleswoman! More

Very good experience Tony did a very nice job in handling my service. I dropped of my RX350 about 8 am and it was ready by 1pm. The loaner car was very much appreciate Tony did a very nice job in handling my service. I dropped of my RX350 about 8 am and it was ready by 1pm. The loaner car was very much appreciated. More

Awesome customer service! We received awesome customer service from Shirley Richardson on our most recent visit to purchase my wives car at the end of her lease. I've dealt wi We received awesome customer service from Shirley Richardson on our most recent visit to purchase my wives car at the end of her lease. I've dealt with Shirley on several occasions and she is a joy to work with. More

My expectations are high My expectations for quality has been elevated by my experiences at Lexus stores. Something is missing at the Mishawaka Lexus store. Of the 5 dealershi My expectations for quality has been elevated by my experiences at Lexus stores. Something is missing at the Mishawaka Lexus store. Of the 5 dealerships I’ve enjoyed, Mishawaka is the least impressive. The staff are courteous and professional, but there seems to be systemic issues that point directly at management. My perception dates back to 3-4 years. This situation will likely only be resolved via Corporate level intervention. More

Wonderful Great experience. Alicja is knowledgable and very helpful. Would recommend to others. Gave me information on a lease which was very helpful. It was Great experience. Alicja is knowledgable and very helpful. Would recommend to others. Gave me information on a lease which was very helpful. It was an easy process. More

Tony was great very professional Dealer has always been first rate tony and Doug treat me as a friend love the free car washes also located near my home one mile Dealer has always been first rate tony and Doug treat me as a friend love the free car washes also located near my home one mile More

The workers were friendly and helpful My issues were resolved quickly within one day. My cars airbag had a recall and I had a tire pressure sensor issue. Everything was fixed and I was abl My issues were resolved quickly within one day. My cars airbag had a recall and I had a tire pressure sensor issue. Everything was fixed and I was able to take my car at the end of the day. More