Jordan Lexus Of Mishawaka

Over priced I used to love going here to get my car serviced. This time however, I am very disappointed. An oil change cost over $70 dollars, far more than last t I used to love going here to get my car serviced. This time however, I am very disappointed. An oil change cost over $70 dollars, far more than last time it was done there. Not going back. More

Excellent service Everyone is always friendly and very competent. The service and excellence of the dealership and the superiority of their fine cars brings our family Everyone is always friendly and very competent. The service and excellence of the dealership and the superiority of their fine cars brings our family back over and over. More

Friendly Service Dept, especially Jessica Lexus dealer in Mishawaka has always been a good place (though expensive as usual) to have our RX350 serviced. In the past we've encountered some patc Lexus dealer in Mishawaka has always been a good place (though expensive as usual) to have our RX350 serviced. In the past we've encountered some patchy service when we constantly had to remind them of the lexus warranty we bought with our rx350 (that's the only ding other than the cost...we are out of warranty now). But Jessica has been our go to service person for the past year and she's been awesome! Good employees are a company's #1 asset (and bad ones #1 liability)! She's made going to the lexus dealer a lot better. But be sure to remind them of you have a warranty before the work is done! Their system should flag it but our experience is that you have to manually remind them. Ps. Service manager Robert was also stellar! More

Great service Just bought my second car from them, and I've always been taken well care of when I'm there. They've gone out of their way to find a car that suits me Just bought my second car from them, and I've always been taken well care of when I'm there. They've gone out of their way to find a car that suits me, they have gotten me information quickly, and have make sure the process has been very pleasing. The service department has been awesome as well. On a normal basis I'm in there about every other month for oil changes and they've been great. The two times that I bought a car. Because of mine breaking down (220k on one car and 302k on the other), both times they provided me a car to drive, and hooked me up with a salesperson to help along the process More

Experience with Lexus We had our first experience with Lexus and bought our suv through Norma Jean who was amazing to work with! We would highly recommend this dealership We had our first experience with Lexus and bought our suv through Norma Jean who was amazing to work with! We would highly recommend this dealership to everyone. More

Meets expectations The service is what one would expect from a Lexus dealership. woykd not recommend as simply a service center as it is expensive for simple, general s The service is what one would expect from a Lexus dealership. woykd not recommend as simply a service center as it is expensive for simple, general service. More

Frustration I brought my ls460 in because it was getting loud. But according to your service department everything was fine. Everyone who rides in my car notices I brought my ls460 in because it was getting loud. But according to your service department everything was fine. Everyone who rides in my car notices how loud it is but none of your technicians do... Very frustrating! The main reason I pay so much for a Lexus is because I appreciate how quiet they are More

recall service initial phone call to make appointment and actual day of service day experince is very diffrent. Waiting area not big enough and for longer wait tim initial phone call to make appointment and actual day of service day experince is very diffrent. Waiting area not big enough and for longer wait time its not comfortable. More

Second purchase Second time buying from this dealership. Price is fair and they are easy to work with. Told them what I was looking for and they delivered. Service de Second time buying from this dealership. Price is fair and they are easy to work with. Told them what I was looking for and they delivered. Service department also is solid. More

Wonderful experience at a dealership service bay. I’ve just relocated to the area and was please that there was a Lexus delearship in the area. My previous residence in the Detroit metro area had two I’ve just relocated to the area and was please that there was a Lexus delearship in the area. My previous residence in the Detroit metro area had two near by with convenient and efficent maintenance service, but Jessica far exceeded my baseline expectations. The routine maintenace was prompt, no unneeded services were offered, my time was valued. The cost of maintenace is no issue, but any wasted time I cannot afford. Jessica was extremely knowledgeable on my vehicle and executed great customer service. Jessica minded the small details exemplifying professionalism. I will continue to return to this facility and purchase future vehicles from this dealer based solely on the service department. More