Jordan Ford Ltd. - Service Center

Tried to sell unneeded service work I took my 2008 Escape in for a recall. After they did the recall they performed a courtesy multi-point inspection and said the front brakes need repl I took my 2008 Escape in for a recall. After they did the recall they performed a courtesy multi-point inspection and said the front brakes need replace, the value covers were leaking and the spark plugs need replaced, and the injectors should be cleaned with a decarbonization kit. I declined to have any of the work done since I know better, but inspected my car when i got home. The front brakes had more than 7mm of pad left (3mm is the min and new are about 9mm), There was no oil anywhere around the gasket, but there was some by the filler neck on the top of the valve covers. The spark plugs had less than 3,000 miles on them. There is no hesitation, no loss of performance, no loss of mileage, or any other signs the injectors need cleaned. In other words, all 4 recommended services unneeded. This is the second time the dealer tried to sell me service work that was not need and a reminder why I no longer have the dealer service my car. More

Failure to take responsibly for poor work Vehicle vandalized Nov 2013. Wires were pulled out of place under hood . Wires were to be checked and secured. I assumed this would mean Jordan Colli Vehicle vandalized Nov 2013. Wires were pulled out of place under hood . Wires were to be checked and secured. I assumed this would mean Jordan Collision would route the wires correctly and secure them so they would not get caught in moving parts (ie: belts and pulleys ) and away from exhaust manifold. The power distribution box was also open by the vandal(s). Now those wires are burned and the power distribution box is fried because the wire that were pulled out vandals got up against the exhaust manifold. How can wires get against the exhaust manifold if the mechanics at Jordan Collision check and secured the wires as stated on my invoice/receipt. Jordan Ford is refusing to stand behind their work and do the honorable thing. They are refusing any responsibility and I must pay out of my pocket for parts damaged by their sloppy work. If the the work had been done properly those parts would not have been burned now. More

Lied to me on pricing I called and gave them my vehicle information, they gave be a quote for an oil change of $40, so I made an appointment and went in, after 3 hours I go I called and gave them my vehicle information, they gave be a quote for an oil change of $40, so I made an appointment and went in, after 3 hours I got my car back and the total was $65, I asked why? and they said that because they had to put extra oil in, I asked if this is unique to my F-150 or its something that happens on all F150's, he said its like that for all F150's, so I asked why I was given a quote of one price and then charged a different higher one, he did not know. No body knew and I was tired of being there so I paid and left. I will never go back. More

Incompetent Liars My Lincoln Navigator wasn't rising on one side so I brought it here for repairs. They told me it was the sensor. I took my truck in to get the sensor My Lincoln Navigator wasn't rising on one side so I brought it here for repairs. They told me it was the sensor. I took my truck in to get the sensor replaced on the suspension system and instead they replaced the arm. Had to take it back in four days because on the fifth day the truck wouldn't raise up when you turned the car on. When I took it back they told me because I had driven 100 miles, I broke some bolts and the arm on the suspension. They told me it would be $1200 for a complete kit. Well after I had that done and it still didn't work they then told me they had misdiagnosed the problem on the truck and they wouldn't be able to fix it, I would have to have the entire suspension system replaced! I will never take my truck there again. More

they messed up my truck now I have to fix it Went in for a recall with a running vehicle now it's getting towed out customer service sucks they don't know how to work on vehicles may this be a Went in for a recall with a running vehicle now it's getting towed out customer service sucks they don't know how to work on vehicles may this be a warning to all do not go here for service More

I have been extremely disappointed with Jordan Ford's service department multiple times! My story starts with having to go to Jordan Ford because of convince. I switched jobs and was now closer to Jordan service department multiple times! My story starts with having to go to Jordan Ford because of convince. I switched jobs and was now closer to Jordan than my preferred dealership. My first visit was on a weekday morning to get my state inspection which took an hour and a half! I was frustrated, but decided to give them a second chance. Time came around for my state inspection and I called around dealerships in San Antonio And was quoted around $500 at each dealership. Jordan Ford quoted me the lowest at $450. At checkout i was charged over $530! The most expensive of them all! Mike was my service associate and said he would award my account 2 Free oil changes. Today i went in to receive my free oil change and was told that their was no record of that in my account. When I asked to talk to Mike they said "He isn't with Jordan anymore." So I paid my dues and called when I came home. They said mike is still with them and would now credit my account with the 2 free oil changes. I hate having to go back but I have to. All other service i will go else where!!!!!!!!! More

Great customer service very friendly. Always room for improvement but great job so far. I am satisfied Witth the status of my vehicle although a bit pricy here. improvement but great job so far. I am satisfied Witth the status of my vehicle although a bit pricy here. More

On Sept 21, 2012, I took my 2012 Explorer in for it's 15,000 service even though it only had 13,000 miles,and to get a recall taken care of. This service per a letter was to take less tham half a day. 15,000 service even though it only had 13,000 miles,and to get a recall taken care of. This service per a letter was to take less tham half a day. When I showed up I was not met by a service advisor but actually had to enter the dealership. After being told that they wanted to keep the car for several days. I asked "Why, since I had scheduled the service". I was told by the service advisor that "it didn't matter, scheduling doesn't give you priority you have to wait you turn in line like everyone else". So what is the point of scheduling? I asked. Then I asked if they were going to give us something to drive. In an accusitory tone he said that "Since I had not purchased an Extended Service Agreement at the time I bought the car I was not enititled to any rental". I told him to skip the recall repair. The bad attitude did not stop at this. In leaving the advisor did not go over the paperwork with us even though I needed a new Air Filter thereby Jordan Ford lost out on a sale. When leaving my husband informed the man that his boss Service Manager MIke Davis was a personal friend we had known for many years. At THAT time Mr. Vasquez finally starts back pedaling due to his bad behavior. Too late, I would not recommend Jordan Ford to anyone at this time until they figure out what Customer Service really is. More

My vehicle was taken in for suspension repair and body repair; it took two months to get my car back. When I did, I was overcharged by $600 and they have yet to "get paperwork together" to find where the repair; it took two months to get my car back. When I did, I was overcharged by $600 and they have yet to "get paperwork together" to find where the problem was at. So it's been a month and a half and everyone continues to give me excuses. I have not received a reimbursement until this day. Adrian kept stressing that he was getting the parties together to come to a solution and when I spoke to a different representative, no one was even aware of the situation. Now to the service, they insisted I needed new rotors in the front because they were warped, I got my car back and my rear right rotor is making noises. To add on, the front left wheel is still clicking when I turn, pops when I hit the brakes, and pops when I put the vehicle in reverse. Even further, my air pressure sensor fault light is on; and please keep in mind my car was in the shop specifically for suspension repair. What did they do exactly for 4k that I was charged? Still trying to figure it out. I would love to take my vehicle back so they can fix the issues; why haven't I, I'm afraid I'll have to wait another month and pay more money, perhaps take the risk of being overcharged again. Take your business elsewhere people, they don't value customers how they say they do. More

During three separate visits to Jordan Ford Ltd. located During three separate visits to Jordan Ford Ltd. located at 13010 IH-35 N San Antonio, TX, I purchased services for my 2008 Ford F150 titled "The Wor During three separate visits to Jordan Ford Ltd. located at 13010 IH-35 N San Antonio, TX, I purchased services for my 2008 Ford F150 titled "The Works". After services were preformed I checked my oil. On my first two visits the oil levels were about a half court low. During my third, and what I consider being my final visit, I had my front breaks replaced along with "The Works Service" which again was not fully completed; the power steering fluid was not topped off sitting at the minimum level and also the oil level was this time at almost a half quart low. After my second service I was contacted by a follow-up survey phone call. I explained my issues and was told the information would be passed on and receive a follow-up which I have yet to receive. More