Jordan Ford Ltd. - Service Center

Great job Good customer service. Tim was very helpful to help me with the issue I was having with my focus. He walked me to the service department and made sure Good customer service. Tim was very helpful to help me with the issue I was having with my focus. He walked me to the service department and made sure all the work was done properly. I would highly recommend Tim lee to all my friends who need to buy a car. More

Handled my Issues and got everything taken care of I initially had some issues with this dealer however everything has been rectified and taken care of. I would recommend Ricardo as he has navigated an I initially had some issues with this dealer however everything has been rectified and taken care of. I would recommend Ricardo as he has navigated and help resolve any situation that has come up. Thank You Ricardo. More

horrible service Have been dealing with this dealership over 20 years..service is now horrible!!! I brought my car in for a simple oil change and after waiting two hou Have been dealing with this dealership over 20 years..service is now horrible!!! I brought my car in for a simple oil change and after waiting two hours I was told my car was ready, pulled out of the dealership and within seven miles car died on the side of the road, called roadside assistance and had it towed back..after 48 hours still no answer on what the problem is, I will be there tomorrow with a tow truck to go to different dealership..all of their good employees have left..terrible service More

Poor Service They lost the best service writers they had to Gunn. I have bought 3 new Ford F-150s at Jordan but will not go back. Every time I go in for oil chan They lost the best service writers they had to Gunn. I have bought 3 new Ford F-150s at Jordan but will not go back. Every time I go in for oil change it always takes way longer than told. Truck usually has greasy footprints on step rail and greasy hand prints on hood. Service has taken a nose dive since Coby took over. They tried to sell me an air filter I personally replaced 3000 miles earlier. Marc Cross needs to get more involved in day-to-day operations. More

The Works tire rotation Took my f150 in for the works, oil change an tire rotation... I noticed after I took it in the truck would shake at 70mph.... Took it back and ask a Took my f150 in for the works, oil change an tire rotation... I noticed after I took it in the truck would shake at 70mph.... Took it back and ask about balancing the tires and was told they do not balance the tiress only rotate them. I was told they would balance the tires for an additional $74.00... I will never buy tires or have my tires rotated at Jordan Ford .... Discount tire rotates and balances tires for free if you purchase the tires from them..... Does not make sense to me to rotate the tires if you don't balance them. Just another way to scam another $74.00 from their customers..... More

Wasted half a day Took my Lincoln Mkz for an oil change and tire rotation. Dropped the car around 10:45 a.m. They got my information and they said wait inside and we Took my Lincoln Mkz for an oil change and tire rotation. Dropped the car around 10:45 a.m. They got my information and they said wait inside and we will call you when it's ready. My husband and I told them to call us on our cell when the vehicle is ready. We waited until 4:45 p.m. and called about my car, they said it would not be ready for Monday. Monday??? They had not even started on my car. Very disappointed, and not satisfied??. More

Not part of the "family" Took my new truck in for an oil change and tire rotation. Waited 2 hours and as I was leaving, I noticed that they had not rotated the tires (although Took my new truck in for an oil change and tire rotation. Waited 2 hours and as I was leaving, I noticed that they had not rotated the tires (although the paperwork said so). Called the Service Manager since they want us "completely satisfied". Told him based on this experience, how can I even be sure they changed the oil? They could have just parked it out back and made me wait 2 hours. He said to bring it back two days later and meet with him, which I did, but he was "stuck in a meeting". I figured since they had already wasted 2 hours of my time, he would have at least left instructions to have it done immediately - nope, I was told to wait 1:15 to 1:30. I left, called his office, and told his secretary I can get the oil changed elsewhere in 20 minutes, and the tires rotated elsewhere in 20 minutes. The quality of service is unsatisfactory considering I just bought a $50K truck there. To top it off, I never heard back after that. Friends, this is why I just bought a new Mustang from Bluebonnet in New Braunfels. I recommend others take their business elsewhere too. Seems like they are really "One Team, One Goal, One Family" right up until you sign on the dotted line, then you are just a stepchild. More

Poor Customer Service I made an appointment to get an oil change on 19 Jan 2015 at 2:00. I checked in and was told it would be a little over an hour. 1 hour an 30 minutes I made an appointment to get an oil change on 19 Jan 2015 at 2:00. I checked in and was told it would be a little over an hour. 1 hour an 30 minutes later I walked out in the parking lott to see my F150 still waiting to be serviced. I spoke with my customer service rep and he told me my appointment time was only a check in time and I was basically put in the que with the rest of the walk in customers. Lesson learned, if you take your vehicle in just double the time they give you to complete the job. I hope your experience was better than mine. More