Jordan Ford Ltd. - Service Center

Poor service department proccesses and service I recently purchased a used 2017 Fusion Energi and needed the modem firmware updated. They would not do this under warranty as they said the dealersh I recently purchased a used 2017 Fusion Energi and needed the modem firmware updated. They would not do this under warranty as they said the dealership that replaced the modem should have or the dealership where I bought the car. To me this is a warranty issue and should have been addressed. This is not the only time I have had an issue with this dealerships service department. But it will be the last. Time to give another dealership a chance. More

Service Brad T. got us the matching floor mats and vehicle manual that he promised. He also did a good job communicating with me and responding very promptly. Brad T. got us the matching floor mats and vehicle manual that he promised. He also did a good job communicating with me and responding very promptly. More

Very dissatisfied with the Ford organization. My first Ford I left my 2016 Ford Edge at Northside Ford June 27th following placement of new engine due to Jiffy Lube's destruction. Northside didn't want to deal I left my 2016 Ford Edge at Northside Ford June 27th following placement of new engine due to Jiffy Lube's destruction. Northside didn't want to deal with the "timing" issues since they didn't sell the new engine placed in my car which was installed by a non-Ford Facility. My vehicle has be sitting at Jordan Ford since July 1st waiting in line AGAIN to find out what it wrong with it before work can even begin! Northside said it was a timing issue and should be covered under warranty since it was a new crate motor. As my deceased Dad would say, this is "xxxx poor" service! This is my first Ford Vehicle and sadly will be my last. I have been without of vehicle since June 27th. Someone needs to step and do the right thing and quick! More

Great Service Experience Recently had to have work done on my F150 and Devon Shaw assisted me. He was very professional and worked me in for my issue and stayed on top of the Recently had to have work done on my F150 and Devon Shaw assisted me. He was very professional and worked me in for my issue and stayed on top of the problem until it was resolved. I can tell you now that I have found Devon, I will not work with anyone but him! He listens and he takes action. More

Problem fixed with vehicle Thanks for job well done. Sold vehicle without a jack to me which went in noticed until I needed one. Was ordered and received. Thanks. For the assist Thanks for job well done. Sold vehicle without a jack to me which went in noticed until I needed one. Was ordered and received. Thanks. For the assist More

Excellent Salesman. My experience with Cody Mathes was excellent. I am the type to be wary of sales people, but Cody was very friendly, helpful, and honest! I highly rec My experience with Cody Mathes was excellent. I am the type to be wary of sales people, but Cody was very friendly, helpful, and honest! I highly recommend to visit with him. I cannot say that my experience was pleasant with Mr. Roland De La Garza. I would be very wary about him. My experience with the service department was also excellent. They changed the oil on my 2015 King Ranch F150 and have never had any issues. More

Great service Adrian has been our go to guy there at Jordan Ford Service. He definitely is on top off what we as a customer are expecting. Thanks Adrian! Adrian has been our go to guy there at Jordan Ford Service. He definitely is on top off what we as a customer are expecting. Thanks Adrian! More

Service Mike Davis has always gone above and beyond for all of his customers during sales and services. I have never been more satisfied with my experiences w Mike Davis has always gone above and beyond for all of his customers during sales and services. I have never been more satisfied with my experiences with him. More

Took my 2017 Explorer in for service While my vehicle was in for service they took very good care of me. While my vehicle was being serviced they put me in a 2017 F150 that I fell in love While my vehicle was in for service they took very good care of me. While my vehicle was being serviced they put me in a 2017 F150 that I fell in love with so I spoke to a salesman named Brandon sounds weird cause my name is Brandon also. While I do believe they did this on purpose lol I loved the new F150 He worked really hard to get me into the truck I wanted just couldn't because I only bought my explorer about 5 months ago now and I recommend that if you need a new or used vehicle go to Jordan Ford and ask for Brandon. Tell him I sent you and he will hook you up. More