Jordan Ford Ltd. - Service Center

Service Dept Customer Friendly Quicklane Advisor, Jason Manes was professional and friendly. I appreciated his consultation and kept me informed on service progess....seamless. I a Quicklane Advisor, Jason Manes was professional and friendly. I appreciated his consultation and kept me informed on service progess....seamless. I also scheduled a car diagnosis from Jason to Dan Munoz, Service Advisor. Again, i was happy with Dan's helpfulness and professional customer service. Thank you! More

Amazing experience every time! Mike Davis over at Jordan Ford is incredible! He is always so willing and ready to help with anything I need and has been able to get me a vehicle for Mike Davis over at Jordan Ford is incredible! He is always so willing and ready to help with anything I need and has been able to get me a vehicle for all of my parades I have been a part of. More

Once you've seen the rest, now come to the BEST! Jordan Ford I'm embarrassed to say that I didn't buy my 2015 F-150 from Jordan Ford, But after the experience I had last week with a young man named Mike Davis, M I'm embarrassed to say that I didn't buy my 2015 F-150 from Jordan Ford, But after the experience I had last week with a young man named Mike Davis, My next F-150 "WILL" be bought at Jordan Ford! Last week I was heading home when I had engine trouble, I pulled over and called the Other dealer who I had dealt with. (the sales guy gave me his card and told me to call him if ever I had trouble, that I was now one of their family) BS!!! I called and he said what do I expect him to do about it... as I sat there steaming, Mike Davis, seeing my flashers and hood up, pulls over to see if he could help. After a quick review, he offered to call me a wrecker and told me he would have them take me where ever I wanted including the EX-dealer that I will never recommend ever again. Mike Davis not only stayed with me until the wrecker showed up, But Mike, offered to take me home, as I was dressed in a suit and it was hot!!! to Whom this may concern: I just want to say thank you Mr. Jordan Ford, for hiring the highest quality employees such as Mike Davis. the funny thing is, I didn't realize he was a salesman until we exchanged cards. When I asked him why I didn't get the sales pitch that I would have expected from a sales guy, he told me that he wasn't really a sales guy, Mike told me that he is a service guy, who occasionally sales a truck!!! Well Mr. Jordan Ford, because of Mike Davis, not only will my next truck be bought from Jordan Ford, but so will all my friends be referred to Jordan Ford as well. Thank you Mike Davis for all you did, and I'm looking forward to picking out my new truck with your assistance. More

Premium service appt Came in for a scheduled service appt and the quick lane guys did an excellent job getting my truck in arrived and back out very quickly. While waiting Came in for a scheduled service appt and the quick lane guys did an excellent job getting my truck in arrived and back out very quickly. While waiting I inquired with Service Advisor Adrian Logan on. Updating my vehicle software, my sync 3 and my nav software. Long story shor Adrian went the extra mile to get the update information for each and assist me with getting it done. Above and beyond!! Excellent service Thanks Adrian and Jordan Ford!! More

"Bought a 2017 Ford Mustang " From the time the sales guy said have you been helped? To the dotted line... Chris Pool did a very outstanding job to find the car we wanted. Cool From the time the sales guy said have you been helped? To the dotted line... Chris Pool did a very outstanding job to find the car we wanted. Cool looking car 2017 Ford Mustang and the price range we wanted , The transaction went very smooth~ I would recommend anybody to ask for him when wanting to buy a new car or a used car. He will help you find what you are looking for and your payment range you want. Dotted Line...Al Garcia in finance did an outstanding job to help with all the financial and warranty information. Very happy customer with a peace of mind~ Will return when we are ready for another vehicle. More

John Bragg, Customer Satisfaction Guaranteed We purchased our new F150 from John Bragg at the end of December 2017. The AC went out in March and I called to get it in the shop. I must admit, I wa We purchased our new F150 from John Bragg at the end of December 2017. The AC went out in March and I called to get it in the shop. I must admit, I was not satisfied with the response I received from the Service Dept. on my first initial call. I then called John and told him my situation, and he took care of everything without any questions. I brought the truck in, and he provided a loaner for me while the truck was in the shop. We were in the process of moving out of state and I only had 5 days before we left, and was quite stressed about my dilemma. John took care of me. I can not thank him enough for all he did. And thanks to Adrian in the Service Dept., also. Thank you, John! Let's say, I am enjoying Georgia more than Dennis. I love it here. More

Terrible warranty service on a brand new truck Took new truck in for warranty repairs they denied everything and were rude inconsiderate did not return our calls very disappointed after buying many Took new truck in for warranty repairs they denied everything and were rude inconsiderate did not return our calls very disappointed after buying many many trucks there More

Horrible service If I could give 0 stars I would. This company has treated me badly for the last time...have been taking my vehicle here for months now to get oil chan If I could give 0 stars I would. This company has treated me badly for the last time...have been taking my vehicle here for months now to get oil changes as part of a FORD maintenance plan and today they tell me they can no longer service the vehicle under the FORD service plan unless I pay money to upgrade my plan even though the plan it is on is a FORD plan and they have serviced it before. This is absolutely the worst company I have ever dealt with and let me tell you I have a lot of experience buying vehicles. Trying to tell me they don't get reimbursed and the service techs have to pay for the service...I call bull crap...the owner's deep pockets aren't hurting from an oil change...they just wanted to milk me for more money for a "premium" plan...this dealership has absolutely no clues about customer service and I just want to warn you away from the disrespectful service staff they have working there inclusive of the service manager...ugh so frustrated with Jordan Ford More

Great customer service Sales personnel were very kind and helpful ... Every snag and problem that popped up Tim was very patient with me and provided excellent help in order Sales personnel were very kind and helpful ... Every snag and problem that popped up Tim was very patient with me and provided excellent help in order to get me my car. More