Jordan Ford Ltd. - Service Center

I took my F250 in for oil change and tire rotation. In the years I've had this truck not once did it require additional oil this time it did. However my main objection is when I got the truck back the In the years I've had this truck not once did it require additional oil this time it did. However my main objection is when I got the truck back the tires were low. Now maybe I'm wrong but I assumed that if you're rotating the tires that you would have them at the correct air pressure when you were finished. I call this unacceptable. And most likely will not return to Jordan Ford. More

I had warranty work completed Jan 2024 and the technician broke my consol. I showed the service managers who promised to get it replaced and make it right. It's been 8 months and they have blown me off and h broke my consol. I showed the service managers who promised to get it replaced and make it right. It's been 8 months and they have blown me off and haven't honored their word to fix it and make it right.I have completely lost faith in this dealership. Heed my warning, Do Not trust this dealership with your vehicle. Their technicians do not care about your vehicle. More

I have been trying to get a hold of the Service Manager -Roy regarding paperwork I turned in regarding refund on an egr filter replacement I paid for on my 2012 F-350 Diesel truck. Received a recall lette -Roy regarding paperwork I turned in regarding refund on an egr filter replacement I paid for on my 2012 F-350 Diesel truck. Received a recall letter in the mail from Ford and “Roy” made copies of the letter and the Jordan Ford Bill. He told me he would submit it to Ford and would be getting back in touch with me. I have tried calling several times and keep getting the run around. I have talked to the Sales Manager because “Roy” was out and going to return Monday of this week and he would leave a note for “Roy.” Heard nothing so I called on Tuesday and left another voicemail. Called again on Wednesday and receptionist said he was unavailable but she text him and he would get back to me soon. Heard nothing so I called again today and was on hold for 20 minutes and mysteriously was disconnected. Called back requesting to talk to another manager and was sent to voicemail. Will not return. More

Took my 2014 Ford Escape in since the car was thumping while accelerating at high speeds; told by Autozone using their free diagnostic that my Wastegate Solenoid needed replacing. Jordan Ford, once they h while accelerating at high speeds; told by Autozone using their free diagnostic that my Wastegate Solenoid needed replacing. Jordan Ford, once they heard my story, (including the free diagnostic) took the car on a Tuesday, returning it three days later on Friday. Mechanic who handled the car was Robert Helgerman. However, the next day (Saturday), the same thumping happened under the exact same circumstances as before, which meant that the car wasn't fixed. When I asked for either a refund or a free service, the service representative Emily explain to me that, because Autozone's diagnostic was unreliable, Ford wasn't able to either refund the service or offer a free repair. She explained that Autozone's service didn't accurately diagnose the car, which meant that the information Ford received from me (and by extension Autozone) was inaccurate; this meant that, in order to "properly diagnose the car," I'd need to pay $189 in addition to the original $355 repair that was "inaccurate." It also technically "cleared" Jordan Ford of fault. This left me with three questions: 1. If Autozone's diagnostic was inaccurate, why didn't someone say something when I first explained the situation, but was only told of the bad diagnostic AFTER I paid Jordan Ford? 2. If Autozone's diagnostic was inaccurate, why didn't they offer their own test before accepting my car based on an "inaccurate" diagnostic? 3. Why did Robert fulfill the customer request instead of probing himself and discovering that my request was inaccurate? This story is akin to a sick patient walking into a doctor's office, requesting Ibuprofen. Instead of asking probing questions and realizing that Ibuprofen isn't the cause of the issue, the doctor gives the patient Ibuprofen; when the patient later returns complaining that the Ibuprofen hasn't worked, another doctor replies, "you can pay me more money to diagnose your problem for you." Please avoid Jordan Ford's Service Section; this experience frustrated and disappointed me, and I will neither use Jordan Ford again nor recommend them to friends, family, and work colleagues. More

We always receive the best care for our vehicle and are always treated with respect. Questions and answers are discussed until the direction is clear on what is wrong with the vehicle always treated with respect. Questions and answers are discussed until the direction is clear on what is wrong with the vehicle More

Not sure what happened but the service has gone downhill. Took my truck in for some warranty and non-warranty repairs. The service advisor was extremely rude. Gave me an off the top of her head estimate for Took my truck in for some warranty and non-warranty repairs. The service advisor was extremely rude. Gave me an off the top of her head estimate for the non-warranty work. Was very high. Then she told me that since i did not have an appointment there was nothing they could do. Was told it would be 6 to 8 weeks before they could look at it. So, I went to another Dealership and had all issues resolved in 3 days and the cost of the non-warranty repair was 1\3 of the cost quoted by Jordan. Then I need an oil change on the wife's car. Made an appointment for the service. An hour and a half past my appointment time they hadn't even pulled the car in. Got the keys back and went to another Dealership. Didn't have an appointment but the service was completed in less time than I spent sitting at Jordan. I have always taken my vehicles to Jordan for service. Don't think I will be returning in the future. More

My expedition 2019 it’s been on service for 40 days and still no answer on when will be fixed still no answer on when will be fixed More

Fantastic experience and great service Adrian is the man to go to when you need for vehicles repaired! He addressed all of the items I needed taken care of and had them completed in a timely fashion. to go to when you need for vehicles repaired! He addressed all of the items I needed taken care of and had them completed in a timely fashion. More

A huge thank you to Jordan Ford and Eric Gomez for always taking care of me when I come in for an oil change. I always leave there with a great experience and treated so nice while waiting. Several employees taking care of me when I come in for an oil change. I always leave there with a great experience and treated so nice while waiting. Several employees walk by and always say hello, even offering water while waiting. Thank you for all the kindness! More

Had a 2nd time of replacing latches.I was provided with Had a 2nd time of replacing latches. I was provided with lyft & that made it easier to get to work & back to get my car Had a 2nd time of replacing latches. I was provided with lyft & that made it easier to get to work & back to get my car More