Jordan Ford - Service Center

Chris was exceptional! Service was done promptly at the time scheduled. Car was clean and returned promptly. Service was done promptly at the time scheduled. Car was clean and returned promptly. More

I was in and out before I knew it. I was greeted by the most friendly customer service agent. He followed up after the car was serviced by walking me through every thing they did. I was greeted by the most friendly customer service agent. He followed up after the car was serviced by walking me through every thing they did. All in all a very good experience. More

The staff was friendly, they ordered the parts the day before and I was in there for less than an hour. before and I was in there for less than an hour. More

Service was great and the schedule was kept on time . Will be returning for service in the future. Will be returning for service in the future. More

After hitting a deer in Dec 2024, I trusted Jordan’s again because of a great experience in 2021. This time? A nightmare. They returned my car in Jan. By April, it was overheating. Turns out the tech again because of a great experience in 2021. This time? A nightmare. They returned my car in Jan. By April, it was overheating. Turns out the tech had taken shortcuts—missing engine cover, broken fan shroud, and a poorly burped cooling system. I brought it back six times in a month, getting excuse after excuse. Customer service was abysmal—broken promises, no callbacks, and no real solutions. When another deer hit my car in May, I was relieved I could take it somewhere else. Campbell Ford quickly spotted more issues Jordan’s ignored and fixed things properly. But the car kept overheating. Campbell ran a block test—blown head gasket. Jordan’s refused to believe it, claimed nothing was wrong, and spent months avoiding responsibility while I drove a ticking time bomb. In the end, Jordan’s said, “It runs. You just never know when it’ll overheat.” That’s The Jordan Way. More

Great service, as always. Wonderful sales and techs. My oil change was done really quickly. Wonderful sales and techs. My oil change was done really quickly. More

Service at Jordan Ford is amazing, but communication with customers needs work. I was given three times for picking up my car for service on Monday (first 9:30am, then 1pm, then “give them another hour”), bu customers needs work. I was given three times for picking up my car for service on Monday (first 9:30am, then 1pm, then “give them another hour”), but they never showed, despite several phone calls. They then re-scheduled later in the week for 11 am, but after several more phone calls, finally showed up around 3 pm. I would prefer the courtesy to have been informed of delays. More

I’ve spent $4000+ to fix what they first thought was a clutch issue(which didn’t work), then a transmission issue, which they speculated would fix the problem. This would’ve cost me another 4k. Can’t aff clutch issue(which didn’t work), then a transmission issue, which they speculated would fix the problem. This would’ve cost me another 4k. Can’t afford the gamble. I’ll just have to drive this 2016 Focus with its rough shifting, with 4k wasted. More

Service was fast and efficient. Chris and Tanner were very helpful and did not pressure me into purchasing anything. Chris and Tanner were very helpful and did not pressure me into purchasing anything. More