Jordan Ford

Great Experience!! Service was great and fast. Always helpful and courteous. Car runs great and clean.Wait was not long at all. Great selection of vehicles like always Service was great and fast. Always helpful and courteous. Car runs great and clean.Wait was not long at all. Great selection of vehicles like always More

Excellent customer service The customer service was outstanding! I didn’t feel pressured to buy as so many other places make you feel. Steve is my new dealer. I will definitely The customer service was outstanding! I didn’t feel pressured to buy as so many other places make you feel. Steve is my new dealer. I will definitely be using this dealership for future purchases. More

Good over all but not perfect because of one thing....... We will start will the bad and end with the good couple of things though... 1. It is very upsetting that salesman are quick to judge a person because We will start will the bad and end with the good couple of things though... 1. It is very upsetting that salesman are quick to judge a person because they look young. Yes I look like I am 18 but I am 25. I might be assuming my self but from a buyers purspective it makes you feel like crap. Multiple salesman saw me the moment I got to the dealer as I walked around and looked at trucks. It took about 10 min and 3 sales man to look at me and not say anything (looking from far away never tried to approach me.) Until Steve came and acknowledge me. 2. The second thing that makes this not be perfect is that after making a choice on the truck I wanted I specifically explained to the salesman that I had gone to the bank everything was good loan was approved and all they needed to do was fax the purchase order to them. I explained that what ever they did, to not run another loan application for Randolph brooks because I had everything ready to go. Sure enough couple days look at my credit report and show were Jordan Ford ran my credit again once I told the salesman not to. So now I have a extra hard credit inquire when it was not needed. The good... Steve was great showed me couple options and went above and beyond to take care of me. I told Steve what I was looking for and quick found me multiple options. Even took me to a diffrent location were they had the truck I ended up purchasing. Steve the next day got the two trucks I was intrested looking sharp since I had gone late the day before. We test drove both and made a decision. Steve was never pushy to wanting for me to purchase and was able to answer my questions quick on specs on both trucks. The day I went in to take the truck home with me it got there late and we were not able to submit the purchase order to Randolph so did not end up taking the truck home. To accommodate even tough it was not Steve fault he offered to loan us a new car for the meantime since I had been dropped off, which was awesome no charge no Hassel super easy I took a car and brought it back the next day. Steve made the paper work Part easy except the fact about my credit being run again was the only thing that bugged me. Other staff who help finalize paper work were not friendly and made it feel like they just wanted to get you out, except the young lady who offers the upgrades for your truck she was awesome don't remember her name. Steve also went above and beyond to get me the jack and spare tools the truck was missing As quick as possible and even had time to drop them off for me at my work. He made sure if I needed anything to not hesitate and call or text him at any time and he would do his best to take care of it. Over all experience was good. Would I go back and buy a car from Steve...? yes, I will because he found me exactly what i wanted and how I asked him for it and acknowledge me from the beginning. Will I reminded him 20 times to make sure and not run my credit when not needed, I will!!!! . More

Great customer service Sales personnel were very kind and helpful ... Every snag and problem that popped up Tim was very patient with me and provided excellent help in order Sales personnel were very kind and helpful ... Every snag and problem that popped up Tim was very patient with me and provided excellent help in order to get me my car. More