Jordan Ford

Ernesto was awesome. He was extremely knowledgeable and helpful. My husband and I had a wonderful experience with him, and I would definitely recommend him and Jordan Ford. helpful. My husband and I had a wonderful experience with him, and I would definitely recommend him and Jordan Ford. More

During three separate visits to Jordan Ford Ltd. located During three separate visits to Jordan Ford Ltd. located at 13010 IH-35 N San Antonio, TX, I purchased services for my 2008 Ford F150 titled "The Wor During three separate visits to Jordan Ford Ltd. located at 13010 IH-35 N San Antonio, TX, I purchased services for my 2008 Ford F150 titled "The Works". After services were preformed I checked my oil. On my first two visits the oil levels were about a half court low. During my third, and what I consider being my final visit, I had my front breaks replaced along with "The Works Service" which again was not fully completed; the power steering fluid was not topped off sitting at the minimum level and also the oil level was this time at almost a half quart low. After my second service I was contacted by a follow-up survey phone call. I explained my issues and was told the information would be passed on and receive a follow-up which I have yet to receive. More

Love my 2012 New Focus!Brag about it daily on Facebook and the knowledge of my salesman is unmeasurable. I'll be back when its time to trade this one for a new one...and will only deal with Mr.Flores! and the knowledge of my salesman is unmeasurable. I'll be back when its time to trade this one for a new one...and will only deal with Mr.Flores! More

Very friendly and knowledgeable staff. Were very concerned about a minor issue with a new vehicle and went the extra mile to resolve it. Much appreciated and highly recommended! concerned about a minor issue with a new vehicle and went the extra mile to resolve it. Much appreciated and highly recommended! More

This is hands down the worst dealership I have ever dealt with. When they mess up, they defintely will not step up and own the mess up. Stay away! I was having my seat covers replaced and clarfied with the s with. When they mess up, they defintely will not step up and own the mess up. Stay away! I was having my seat covers replaced and clarfied with the service person that it was going to be under warranty for both sides bottoms and backs. She said yes. I scheduled an appointment and the tech that does it wasn't even scheduled to work. After numerous calls with responses of it will be here tomorrow I finally got my truck a week later. I drove over an hour and a half to get there and realize they only did the backs. The service manager trys to get me out of his hair as soon as he can. He was going to call me the next day and I have left him several messages and still no call back. Problem still not resolved!!! I have worked with numerous dealerships and this is hands down the worst dealership.Got an oil changes and got my truck back with dirty finger prints all over my steering wheel. More

Carried our new 2011 fusion to have checked for low gas mileage (13.7) (19>8) 2000 plus miles. Went in on Friday Jul 5. Was told they were checing into the problem. Left vehicle and then called late t mileage (13.7) (19>8) 2000 plus miles. Went in on Friday Jul 5. Was told they were checing into the problem. Left vehicle and then called late that afternoon and they said they were still checking, so we left the car overnight. Called about 9 the next morning and was told they were still in the progress of checking the car. Called around 11 am on Sat. and was told they had not started on the car as of yet, so we went and got the vehicle from Jordan. Will try to get the vehicle into Bluebonnet or try to get the car change on the lemond law. One thing for sure if you have a proble when you buy from Jordan ddon't expect to get it fixed. Also will call Ford on this Vehicle. More

Mike did a fine job helping us out with resolving some issues with communication. He was very professional and responsive. Jimmy G in parts was able to locate a hubcap cover for us for our 1998 Villager issues with communication. He was very professional and responsive. Jimmy G in parts was able to locate a hubcap cover for us for our 1998 Villager that 3 other dealerships in town had said was unavailable. I am a woman, and have often experienced being "talked down to" or feeling dismissed by men employed in the service division of the auto industry. It was a pleasure to receive good customer service from these two at Jordan Ford. More

Sales person is very professional. He answered any question I have and give me all the possible information. He worked hard for the good price for me. I like this dealer. question I have and give me all the possible information. He worked hard for the good price for me. I like this dealer. More

If you want your oil changed they are ok. Anything beyond that they are incapable of. They can't even fix a window regulator right, let alone a transmission. 5 times under warranty for the trans and they cou that they are incapable of. They can't even fix a window regulator right, let alone a transmission. 5 times under warranty for the trans and they couldn't/wouldn't fix it. Do yourself a favor and check for fords transmission problems. They are more concerned about selling you a hands free telephone/sound system (sync?) than selling you a reliable vehicle. At least you can call for a tow truck with both hands on the steering wheel now. BTW, I've wrenched on aircraft for 25 years so I'm not completely lost when it comes to automotive repairs More

Brought truck in for a recall and minor service...took over a week for the truck to get back to me with half the work done. I had to pay $69.00 to have the truck misdiagnosed, took it in for the second t over a week for the truck to get back to me with half the work done. I had to pay $69.00 to have the truck misdiagnosed, took it in for the second time after a promise it would take a day to fix...still waiting on the third day. TERRIBLE customer service and ZERO communication !!!! Never again will I waste my time or money at this dealership. More