Jordan Ford

Salesman is lazy, never responds. Can't keep his word. Admits that he doesn't know anything about the vehicle. Lied about the price. Had to make multiple trips because he forgot stuff that went with word. Admits that he doesn't know anything about the vehicle. Lied about the price. Had to make multiple trips because he forgot stuff that went with the vehicle. I will give them credit for not adding useless stuff on like Northside. More

I was amazed of the service received by Luis he introduced me to 3 pf his Managers to give me the peace of mind that they were going to help me with the value of my trade, I went to another dealers introduced me to 3 pf his Managers to give me the peace of mind that they were going to help me with the value of my trade, I went to another dealership and offer me more for my trade but they wanted $5000 more for the truck I wanted, Luis work very hard for 2 days to get us the payments we wanted, Chris in finance was very helpfull as well, Best buying experience ever. More

If I had an option for zero stars I would. Rude and could care less about helping my wife with mysynch issues because he had another sale pending. Turned his back and walked away on us! Couldn't believe it! care less about helping my wife with mysynch issues because he had another sale pending. Turned his back and walked away on us! Couldn't believe it! More

I have been buying Trucks for over 20 plus years and Johnathan was the best none xx person I have ever worked with. The in tire Dealership has made my buying a truck the best ever. Thank You! Johnathan was the best none xx person I have ever worked with. The in tire Dealership has made my buying a truck the best ever. Thank You! More

Had cash in hand and dealership didnt want to come down 384.78 to make the sale. Made the point over and over that the truck was soooo good that they didnt need to sale it any lower.Yet at the dealer it st 384.78 to make the sale. Made the point over and over that the truck was soooo good that they didnt need to sale it any lower.Yet at the dealer it still is. Bought from Jordan in the past as well as 3 family members. After this none of us will buy there again. More

On Sept 21, 2012, I took my 2012 Explorer in for it's 15,000 service even though it only had 13,000 miles,and to get a recall taken care of. This service per a letter was to take less tham half a day. 15,000 service even though it only had 13,000 miles,and to get a recall taken care of. This service per a letter was to take less tham half a day. When I showed up I was not met by a service advisor but actually had to enter the dealership. After being told that they wanted to keep the car for several days. I asked "Why, since I had scheduled the service". I was told by the service advisor that "it didn't matter, scheduling doesn't give you priority you have to wait you turn in line like everyone else". So what is the point of scheduling? I asked. Then I asked if they were going to give us something to drive. In an accusitory tone he said that "Since I had not purchased an Extended Service Agreement at the time I bought the car I was not enititled to any rental". I told him to skip the recall repair. The bad attitude did not stop at this. In leaving the advisor did not go over the paperwork with us even though I needed a new Air Filter thereby Jordan Ford lost out on a sale. When leaving my husband informed the man that his boss Service Manager MIke Davis was a personal friend we had known for many years. At THAT time Mr. Vasquez finally starts back pedaling due to his bad behavior. Too late, I would not recommend Jordan Ford to anyone at this time until they figure out what Customer Service really is. More

My vehicle was taken in for suspension repair and body repair; it took two months to get my car back. When I did, I was overcharged by $600 and they have yet to "get paperwork together" to find where the repair; it took two months to get my car back. When I did, I was overcharged by $600 and they have yet to "get paperwork together" to find where the problem was at. So it's been a month and a half and everyone continues to give me excuses. I have not received a reimbursement until this day. Adrian kept stressing that he was getting the parties together to come to a solution and when I spoke to a different representative, no one was even aware of the situation. Now to the service, they insisted I needed new rotors in the front because they were warped, I got my car back and my rear right rotor is making noises. To add on, the front left wheel is still clicking when I turn, pops when I hit the brakes, and pops when I put the vehicle in reverse. Even further, my air pressure sensor fault light is on; and please keep in mind my car was in the shop specifically for suspension repair. What did they do exactly for 4k that I was charged? Still trying to figure it out. I would love to take my vehicle back so they can fix the issues; why haven't I, I'm afraid I'll have to wait another month and pay more money, perhaps take the risk of being overcharged again. Take your business elsewhere people, they don't value customers how they say they do. More

Did not intend to shop with Jordan Ford but wanted only Did not intend to shop with Jordan Ford but wanted only to price the auto I intended to purchase from a dealership near Round Rock, TX. Meet sales a Did not intend to shop with Jordan Ford but wanted only to price the auto I intended to purchase from a dealership near Round Rock, TX. Meet sales associate Lee Efting, as I entered the show room, and from that moment I realized that this was the Dealership I would work with. Lee is a great sales professional, John, new car manager, is outstanding and quality staff led me to purchase two Fords from Lee. I recommend that you talk to Lee before you purchase your next Ford!! More

First of all, I'd like to say this was my VERY BEST car buying experience by a long shot. As a family, we've purchased over 5 cars in the past 3 years and I've never seen customer service the way I have a buying experience by a long shot. As a family, we've purchased over 5 cars in the past 3 years and I've never seen customer service the way I have at Jordan Ford! My husband and I were doing some comparison shopping on Memorial Day weekend for hybrids and had already been to two other dealerships (Toyota and Kia) before stopping in at Jordan Ford. We were interested in the Ford Fusion. Ernesto was our sales rep and took us on a very thorough test drive where he explained every feature on the car, the mechanics of the hybrid technology, and he demonstrated the Sync system voice command with our own phone. Afterward, he laid out the numbers for us and there was no pressure to buy or decide. They loaned us the car to go and have lunch off site while they appraised my trade-in. I loved the Fusion, but they didn't have the color I wanted, so Ernesto personally found one for me at a nearby dealer. A few days later, it was there detailed and ready for me. He kept me informed the whole way through from the time he found it to the time he was driving back to the dealership with it and even sent me pictures! I could not have asked for a better sales person! I got the feeling that this level of customer service wasn't reserved just for me, but it's something he does for every customer. The icing on the cake came about a week later when I had an issue with the Bluetooth on the car. When I spoke to Ernesto about it, he immediately offered to pick my car up from work (I have a super busy schedule) and bring it in for repair. Who does that, especially now a days? I would recommend Jordan Ford, but especially Ernesto to anyone looking to buy a car. I am completely satisfied and am extremely grateful for excellent customer service. The finance team also did a superior bank, finding an interest rate for me that beat my banks by half! And the sales supervisor, Mack Dodd, was helpful and very courteous. Way to go to the entire team! More

I purchased a Ford Ranger (2008) from Ted Saldana at Jordan Ford on December 21, 2010. I was involved in an accident on January 14, 2012 and my "new" truck was totaled! Ted was very helpful in walking Jordan Ford on December 21, 2010. I was involved in an accident on January 14, 2012 and my "new" truck was totaled! Ted was very helpful in walking me through the process at Jordan's Collision Center and even helped me get my tools etc. out of the wrecked vehicle and back to my home. After I found out that the truck was a total loss, Ted immediately began the serach for a new vehicle for me. Within one week, Ted found a replacement for me and was instrumental in getting the price right and all flaws taken care of so I could pick the 2010 Ranger up within the week! If you ever need a car, I would highly recommend buying it from Jordan Ford in San Antonio Texas and ask for "Ted Saldana" when you get there. Ted has a very winning way and is a man of great honesty and integrity. I'll never buy a car from anyone else! Gary E. Napper More