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Jones Junction Hyundai
Bel Air, MD
618 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 618 reviews
August 28, 2024
After performing a serpentine belt replacement and a recall fix on my Elantra the Jones Hyundai mechanic left a small (3 inch?) screwdriver standing vertically inside a hollow of the battery so that wh recall fix on my Elantra the Jones Hyundai mechanic left a small (3 inch?) screwdriver standing vertically inside a hollow of the battery so that when he closed the car hood the screwdriver punctured a hole in the battery. I discovered this when I took my car to have the oil changed. Standing with the mechanic as he opened the hood I saw something that looked like a small pen sticking out of the battery. He explained what it was (a special small screwdriver, clearly an auto mechanics) and that he couldn't do anything to fix the battery. He urged me to have it replaced right away because of the danger. After calling Jones and being passed around to three different people telling me they didn't have an appointment for another 10 days, I insisted on speaking to the service manager. He relented after I told him that if anything happened to me because of this issue their dealership would be liable. Not only was this dangerous (leaking battery acid), but Jones Hyundai service manager and his boss insist that replacing the battery for free (the battery that their technician destroyed) meant they didn't owe me a refund for faulty service. So I've been driving around in a dangerous car that has been leaking battery acid and has caused me to lose a day of work and not a word of apology. Rather then apologize they maintain that I should be grateful that they changed the battery for free. As I explained to the rude service manager and his rude boss as they stood over me, I refuse to pay for a poorly performed service. We'll see...the charge has been disputed. More
by stephanie c.
Employees Worked With
Len and his "boss"
August 13, 2024
2016 tucson had the motor replaced last year under warranty took it back recently for loss of power turbo went bad because of the motor issue last year the technician recently even said it should have warranty took it back recently for loss of power turbo went bad because of the motor issue last year the technician recently even said it should have been replaced we have been getting the run around and still trying to charge us to fix the issue More
by John1314
Employees Worked With
Erwin
March 21, 2024
Such a great place to go. We bought our first Jones vehicle in 2020 and still have it. Last Sept 2023, we brought my cousin and he got a car. Just went back today 3/20/24 and We bought our first Jones vehicle in 2020 and still have it. Last Sept 2023, we brought my cousin and he got a car. Just went back today 3/20/24 and within a couple of hours left in a brand new 2024 Hyundai Tucson with 19 miles on it. This was a gift for my Mother and she LOVES it. Parked in driveway and handed her the keys. A special thank you to Alyson who helped me out on the Facebook Messenger (I responded to one of their facebook ads) and to Michael T Stender, the salesman who was literally at the door when I parked and got me in and out, the finance dept and Peter who handled the paperwork. More
by shadowpkingsley
Employees Worked With
Alyson, Michael S, Peter
July 22, 2023
Management lacks the ability to communicate kindly and respectfully, and help customers navigate these strange times when the car you want to buy just isn't available. Feels like the good old boys club - respectfully, and help customers navigate these strange times when the car you want to buy just isn't available. Feels like the good old boys club - If you are a woman looking to purchase, don't bother going there! More
by Mutmom
Employees Worked With
Management
February 22, 2023
Nothing but problems and I was given a run around with my 2022 Hyundai Tucson that originally had a recall that I know was not fixed . Even gave Jones Service Dept all the proof of the problem my car was hav 2022 Hyundai Tucson that originally had a recall that I know was not fixed . Even gave Jones Service Dept all the proof of the problem my car was having from other Hyundai customers with a fix and the contact number to call from another Hyundai dealer who fixed the problem and the manager Jay never bothered . He just kept telling me he knows the problem with my car but he has no resolution. Taking my business to another Hyundai dealer to get it fixed thankfully they got me an appt away after I told them what I have been going through to get my cars shaking steering wheel fixed at highway speeds . I mean at least call the customer back I had to go in person just to speak to management because they DO NOT RETURN CALLS ! More
by Seek1
Employees Worked With
Kenny / Jay both horrible
January 12, 2023
I Came in for a FREE oil change service that comes with the Jones for a Lifetime offer when you purchase a car from the dealership however, I leave with a $300 Invoice due to the sales advisor offering a s the Jones for a Lifetime offer when you purchase a car from the dealership however, I leave with a $300 Invoice due to the sales advisor offering a service but leaving out the price. Why Offer something that is $300 if I came for a free service? Also, why wouldn't you disclose the price before performing the service. Both the sales advisor (Mitch) and the manager we're very arrogant and had nasty attitudes. You would think that someone in a managerial position would make the situation better or see both sides of the story but, in this case, it was a completely different outcome, Jay, the manager I spoke to who reacted very negatively, he aggressively gave me keys and said, "Just Do NOT come back here again". Customer Service is very poor. More
by MorgV
Employees Worked With
Jay, Mitch
November 20, 2022
Michael S. exceeding our expectations. Everything went real smooth. Mike got us a good deal on a trade in plus a great price on a new car. Rick exceeding our expectations. Everything went real smooth. Mike got us a good deal on a trade in plus a great price on a new car. Rick More
by tusks1
Employees Worked With
Michael Stender
August 24, 2022
I just had my car fix at Jones and the best service ever. My car was fixed in 1 day. I could not believe it. I had the best customer service ever!!! Thank you so much Brian and Ryan. I rate you as the best d My car was fixed in 1 day. I could not believe it. I had the best customer service ever!!! Thank you so much Brian and Ryan. I rate you as the best dealership in Harford County!!!! I am also grateful for all your help!! More
by Turekheidi
Employees Worked With
Brian, Ryan, Steve, Ryan and Jay
June 12, 2022
I have been looking for an affordable, good 2014-2016 used V6 or V8 Ford Mustang convertible. They are very hard to find I drove three hours from Maryland to get to the Jeff D'Ambrosio car dealership a used V6 or V8 Ford Mustang convertible. They are very hard to find I drove three hours from Maryland to get to the Jeff D'Ambrosio car dealership at 1225 E. Lancaster Avenue in Downington, PA and I really liked the car, We negotiated a reasonable price for the trade and I drove home in the Mustang having purchased it. I went to the Maryland DMV late the next afternoon to start the process of registering the car and by the time I left at 4.45 pm there were only two other people there. When I left and got to the car in the parking lot I found that the dealers temporary (metal) plate had been stolen from the back of the car. I reported it to the local police who said "Yes, this happens quite a lot. Once a thief has your plate he can put it on any number of stolen cars as he drives around." So I had the car and no plate. I called the dealership and they were able to overnight the plate to me by Fedex so I was able to start driving it the next day. Great job Jon and Stephen. More
by jestrongman
Employees Worked With
John Meede, Stephen
