Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Jones GMC - Service Center

Savannah, TN

4.6
273 Reviews

273 Reviews of Jones GMC - Service Center

Sort by
December 19, 2023

Attentive to our questions. Checked tire pressures with a smile. Gave suggestion for “pulling” issue. More

by ALUDEWIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know his name
Report | Print
Dec 21, 2023 -

Jones GMC responded

Thanks for sharing your thoughts about your experience with Jones GMC. We appreciate your business and hope to see you again soon! Jones GMC Management Team

December 05, 2023

Lifetime warranty with jones is a scam. Just to make you feel better when you sign that final paper work of getting but xxxxed More

by mattdwilson1995
Recommend Dealer
No
Report | Print
Dec 08, 2023 -

Jones GMC responded

Matt, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Please feel free to call (731) 925-4923. Starla Shaw Jones GMC Management Team (731) 925-4923

Dec 08, 2023 -

mattdwilson1995 responded

I had no service record on my vehicle so I was pretty much just left out to deal with the problem on my own. However i am almost sure that the transmission fluid on my wife’s car wasn’t changed by you guys before I bought it. I am sure you guys don’t have any service records on it from when I purchased it with 92,000 miles on it. I recommended everyone that I knew to buy from you guys because of how well you did me on my 2013 Silverado when I had to have a new engine (no service records on it) at 165,000 miles and when my transmission went out in it at 185,000 miles.(no service records on it as well). Both costed me $100.00 each. I believe that my engine was replaced in 2019 and my transmission was changed in 2021. Now that I know how things have changed I will never recommend jones motor company to anyone ever again. Now I am left upside down on a Tahoe that has been nothing but problems since the day that I brought it home. With an additional bill of 3200$ to rebuild the transmission. So until something is done I will continue to drag your name down. Thanks for nothing. Matt Wilson

December 05, 2023

Thank you for your professionalism and great service I look forward to seeing you on my next service needs More

by KEITHIVY
Recommend Dealer
Yes
Employees Worked With
Nicole Thompson
Report | Print
Dec 05, 2023 -

Jones GMC responded

Keith, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jones GMC. Jones GMC Management Team

November 27, 2023

Great service, nice employees, not too long of a wait. Everyone was very nice and helpful. More

by sherryfinley1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole,5 stars, Carla Bizzell
Report | Print
Nov 27, 2023 -

sherryfinley1955 responded

Every one was very nice

Nov 27, 2023 -

Jones GMC responded

Thank you so much for your kind words, Sherry, and for taking the time to leave us this wonderful feedback! Jones GMC Management Team

November 19, 2023

Such nice employees and helpful too. Treated me very well and explained what was done to my car after it had been serviced. Nice waiting area in service department. More

by Sookiebell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Watkins and Shane the mechanic.
Report | Print
Nov 20, 2023 -

Jones GMC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Jones GMC Management Team

November 17, 2023

Professional service department. Detailed work and pricing explanations before work was provided. Offered convenience of a car to pick child up from school if work wasn’t completed b More

by tinaarnold1215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Pipes
Report | Print
Nov 19, 2023 -

Jones GMC responded

Thank you, Tina! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jones GMC. Jones GMC Management Team

November 15, 2023

Everything was very professional and nice lobby to wait in . We will be coming back to this location More

by bmamaonthehill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Nov 15, 2023 -

Jones GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback! Jones GMC Management Team

November 08, 2023

Everone seemed to be very friendly and courteous. Didn’t have to wait very long More

by SAMMY38450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Cole
Report | Print
Nov 09, 2023 -

Jones GMC responded

Sammy, Thank you for choosing Jones GMC. Your feedback and rating mean a lot to us. We're glad Amanda was able to help, and we hope to see you again! Jones GMC Management Team

October 31, 2023

Thanks Adam for coming getting me off the side of the road . Ms. Rebecca for making me feel better on the phone . Thank you for getting me back on the road before you said . More

by marilynlambert03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Johnson and Ms. Rebecca
Report | Print
Oct 31, 2023 -

Jones GMC responded

Marilyn, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Jones GMC, we look forward to having you as a valued customer for many years to come! Jones GMC Management Team

October 29, 2023

Service people were very friendly and helpful. They explained everything to me about what they had done to my vehicle. All was great! More

by DEBA655
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept. ?
Report | Print
Oct 30, 2023 -

Jones GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jones GMC, we look forward to having you as one of our valued customers for many more years to come! Jones GMC Management Team

1
...
19
20
21
...
28