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Jones GMC - Service Center

Savannah, TN

4.6
280 Reviews

280 Reviews of Jones GMC - Service Center

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April 18, 2024

The staff is always very friendly and helpful. They are willing to help and answer any questions we have. More

by harleynelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelan Davison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Jones GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jones GMC Management Team

April 14, 2024

Very friendly and quick turn around time on our oil change! Nice customer service! Thanks for the help! More

by BRANDIRAWLS28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2024 -

Jones GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jones GMC, we look forward to having you as one of our valued customers for many more years to come! Jones GMC Management Team

April 12, 2024

The service department at Jones is top notch! They always get me in and out quickly. More

by ACOLLINS9052
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 13, 2024 -

Jones GMC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Jones GMC, we look forward to having you as a valued customer for many years to come! Jones GMC Management Team

April 07, 2024

Took our truck for service. The service department was fast and efficient. Has a nice waiting room with bottled water and coffee. More

by LISABAKER5959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelan Davison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Westbrooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2024 -

Jones GMC responded

Thank you, Lisa! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jones GMC! Jones GMC Management Team

April 05, 2024

Took my 2020 Colorado in for transmission flush been 3rd day should have been done first day still there today not happy at all I'm coming to get it weather fixed or not More

by Thompsonjack886
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Thompson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rebecca Watkins
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Apr 08, 2024 -

Jones GMC responded

We're sorry that you didn't have a completely satisfying experience, Jack. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Starla Shaw Jones GMC Management Team (731) 925-4923

April 03, 2024

Was there to get a tire repaired for over an hour - not happy about that!!!! More

by ALLOWKAY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Watkins
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Apr 03, 2024 -

Jones GMC responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and you can call (731) 925-4923 and ask for Starla Shaw. Thank you again for your input, and we hope to hear from you soon. Jones GMC Management Team

March 30, 2024

Nicole always knows her customers and greets them with a smile! She is very attentive to your needs from start to finish! Could not ask to be treated any better! More

by docmhs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tori Sweat
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2024 -

Jones GMC responded

It's great to hear that Nicole was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jones GMC! Jones GMC Management Team

March 28, 2024

This dealership is very nice, understood what I needed and got it done. Nicole did a great job and helped me out. More

by wileysbunnybarn01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2024 -

Jones GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our priority, and we're happy to hear that Nicole met your expectations. Thank you again for choosing Jones GMC; we look forward to having you as one of our valued customers for many more years! Jones GMC Management Team

March 27, 2024

Greeted with a smile and service was quick and check out very satisfactory. Will definitely continue to get all my services there More

by KPJACKSON
Recommend Dealer
Yes
Employees Worked With
Rebecca Watkins, Rebecca Watkins
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Jul 06, 2024 -

Jones GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jones GMC Management Team

March 23, 2024

Very good. Staff members described what will be done, how long I would be there and cost. Also ask me about other things like tire rotation. Also directed me to More

by jf.cooper
Recommend Dealer
Yes
Employees Worked With
Staff at shop car entry area.
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Mar 24, 2024 -

Jones GMC responded

Thank you for choosing Jones GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jones GMC Management Team

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