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Jones GMC - Service Center

Savannah, TN

4.6
244 Reviews

244 Reviews of Jones GMC - Service Center

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April 26, 2024

I arrived early and they took the vehicle in within 10 mins.. service was completed and info about the tire sensors were provided but I didn't have that work at this time. More

by Jaxeagle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
not sure who serviced the vehicle and I don't have work order with me.
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Apr 27, 2024 -

Jones GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jones GMC! Jones GMC Management Team

April 22, 2024

everyone was very nice and prompt. They seemed to want to get my problems solved with little hassle to me More

by HEATH.DANIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carla Bizzell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Jones GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jones GMC Management Team

April 21, 2024

Nice waiting area for customers. Very thoughtful with the work on the auto service. Prices and time requirements see to be a little excessive. This is of set to some extend by thorou More

by JOHNDEEREL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Jones GMC responded

John, Thanks for sharing your thoughts about your experience with Jones GMC. We appreciate your business and hope to see you again soon! Jones GMC Management Team

April 19, 2024

The service department was very professional and efficient , the multiple task to my truck was completed in a few hours. More

by pdubose1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Westbrooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Jones GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again. Jones GMC Management Team

April 18, 2024

The staff is always very friendly and helpful. They are willing to help and answer any questions we have. More

by harleynelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keelan Davison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Jones GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jones GMC Management Team

April 14, 2024

Very friendly and quick turn around time on our oil change! Nice customer service! Thanks for the help! More

by BRANDIRAWLS28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2024 -

Jones GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jones GMC, we look forward to having you as one of our valued customers for many more years to come! Jones GMC Management Team

April 12, 2024

The service department at Jones is top notch! They always get me in and out quickly. More

by ACOLLINS9052
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2024 -

Jones GMC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Jones GMC, we look forward to having you as a valued customer for many years to come! Jones GMC Management Team

April 07, 2024

Took our truck for service. The service department was fast and efficient. Has a nice waiting room with bottled water and coffee. More

by LISABAKER5959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keelan Davison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Westbrooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2024 -

Jones GMC responded

Thank you, Lisa! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jones GMC! Jones GMC Management Team

April 05, 2024

Took my 2020 Colorado in for transmission flush been 3rd day should have been done first day still there today not happy at all I'm coming to get it weather fixed or not More

by Thompsonjack886
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Thompson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Watkins
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2024 -

Jones GMC responded

We're sorry that you didn't have a completely satisfying experience, Jack. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Starla Shaw Jones GMC Management Team (731) 925-4923

April 03, 2024

Was there to get a tire repaired for over an hour - not happy about that!!!! More

by ALLOWKAY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Watkins
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2024 -

Jones GMC responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and you can call (731) 925-4923 and ask for Starla Shaw. Thank you again for your input, and we hope to hear from you soon. Jones GMC Management Team

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