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Jones GMC - Service Center

Savannah, TN

4.6
271 Reviews

271 Reviews of Jones GMC - Service Center

Sort by
April 13, 2025

Great service! Took care of oil change in a timely manner. Spencer is an asset to the service department! More

by Librarybobcat
Recommend Dealer
Yes
Employees Worked With
Spencer Westbrooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spencer Westbrooks
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April 01, 2025

Adam went above and beyond to help me after our Yukon left us stranded. He and his team worked together to turn our bad situation into a timely repair while keeping us informed about everything. Exceptio More

by gwmadden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Westbrooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2025 -

Jones GMC responded

Thank you for sharing your experince! We're so glad Adam and the team could turn a tough situation around with exceptional service. We appreciate your trust and support!

March 30, 2025

Great place to do business. . family been doing it since 2017 with jones .. 5 vehicles from them .. great place .. More

by garyhand2262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Westbrooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Christenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2025 -

Jones GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jones GMC Management Team

March 21, 2025

I took my 2021 GMC Denali in for 45,000 service. They drained the oil, then flushed radiator, started vehicle up with no oil in the motor. Blew the motor. More

by duckworthdebra12
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Spencer Westbrooks
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2025 -

Jones GMC responded

Thank you for providing this feedback, Debra, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Andrew Pate Jones GMC Management Team (731) 925-4923

March 20, 2025

He was polite and kept me up to date with the progress of my car. Answered any questions I had promptly and informed. I would gladly do business with him again. More

by anniefannie80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Westbrooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2025 -

Jones GMC responded

Thank you for your feedback! We're glad to hear that you had a positive experience with clear communication and great service. We appreciate your support and look forward to assisting you again in the future!

March 13, 2025

Very professional and knowledgeable technicians and staff. I'm very pleased with the service and respectful staff More

by marcusleeharris.87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Westbrooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2025 -

Jones GMC responded

Thank you for taking the time to share your feedback with us, Marcus. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jones GMC Management Team

March 13, 2025

Service writer came out in the lane, was very polite and knowledgeable. Checked my vehicle in. More

by stjackson698
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Westbrooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2025 -

Jones GMC responded

Thanks for sharing about your experience with Jones GMC. We appreciate your business and hope to see you again soon! Jones GMC Management Team

March 05, 2025

Took my car in for an oil change and they found a leak that needed to be fixed. So thankful I can trust my Jones Service team to take care of me! Nicole is exceptional at getting everything scheduled and More

by ACOLLINS9052
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 05, 2025 -

Jones GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jones GMC Management Team

March 04, 2025

I have been dealing with jones for many years. They’ve always made me feel like I was the lost important person in the room. More

by TBar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Westbrooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 05, 2025 -

Jones GMC responded

Thanks for sharing about your experience with Jones GMC. We appreciate your business and hope to see you again soon! Jones GMC Management Team

February 25, 2025

The help that Spencer gave me was very much appreciated. Everyone was very courteous and helpful More

by dunn.marilynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Westbrooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2025 -

Jones GMC responded

Thank you, Marilynn, for taking the time to share your thoughts on working with Spencer and our team. We're glad to hear we delivered such a great experience! Jones GMC Management Team

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