Jones Ford Casa Grande

I took my truck in for an oil change, I had an appointment for 10:30 am I arrived and I as ignored for 20 minutes on the service drive finally Natasha helped me and she informed me I was late for appointment for 10:30 am I arrived and I as ignored for 20 minutes on the service drive finally Natasha helped me and she informed me I was late for my 10:30 appointment even though I had been standing there for 20 minutes!!!!! 3 hours later my oil change was completed, I asked Natasha if it normally took this long and she told me yes when your late for your appointment! Wow she has no business in the customer service industry this dealership provides terrible service go else where if you need something More

I had a driver seat in my 2017 Ford escape that failed to return to an upright position after being reclined. I was very skeptical of the validity of the need for all of the repairs that were reported to me return to an upright position after being reclined. I was very skeptical of the validity of the need for all of the repairs that were reported to me because my repair cost was extremely high and amounted to greater than a Thousand $'s, I asked for ALL of the replaced parts to be returned to my spouse who waited for the car to be presented for pickup. When my husband arrived home with the repaired car and "parts" only one section of the seat was present. I expected a switch, a full seat frame and the motor. I paid for replacement for all of these but only got half of the frame. I will never go back to Jones Ford Casa Grande nor will I recommend it. More

On 9/21/21 I came in for battery purchase and install and during the process of service, the technician broke the driver side door handle. When I came back to pick up the car, I pointed it out to the servi during the process of service, the technician broke the driver side door handle. When I came back to pick up the car, I pointed it out to the service writer who at first challenged then said she would need to talk with the manager and see what he wants done. She said she would have the manager call me back. I contacted again about a week later and the manager was not available and was asked to call back. I then received a survey form from Ford and I filled it out explaining the situation and not giving good marks. On 9/23/21 I received reply from my feedback, “New Survey Reply - Hello James, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (520) 836-3100 at your earliest convenience so we can work with you to make this right. We hope to hear from you.” I called back and they said I would need to come in. I decided to wait till my next oil change. On 11/1/21 I Spoke with Wade Matheson, General Manager regarding Handle that was broken September 21 during Battery Purchase and Install - Next day Service rep and Bob did work up on repair. Found out that he had minor surgery that turned into major and that my call had fallen through the cracks. He said they had just reviewed complaints that morning and found my complaint from the ford website which was today the same day I went in. Rep spoke up. Wade informed me that there would be no charge repair. On 11/9/21 Jones Ford resolved the issue by replacing the broken handle at no charge. My purpose for writing this is twofold, 1. To give commendation to Wade Matherson for restoring my faith in Jones Ford and it will have a major bearing on my next vehicle purchase, and 2. To give a 5 star review to balance out the negative review I gave earlier. -Best Regards James More

I want to thank Wade Matheson for restoring my faith in Jones Ford philosophy of a small-town mentality in service to all. A sweet friend of our family was recently widowed but left a 2019 GMC by her husb Jones Ford philosophy of a small-town mentality in service to all. A sweet friend of our family was recently widowed but left a 2019 GMC by her husband because he wanted her to have a reliable vehicle AND local (Casa Grande) service. Due to circumstances beyond Jones Ford and our friend, her GMC was unable to be repaired in a 'short' time frame. However, she was also told there were was a shortage of cars to 'loan out'. When she and I spoke on the Tuesday before Christmas, she'd been without a vehicle for about two weeks. I told her I'd have a vehicle for her the next day...thankfully, she was willing to accept the loan. After she and I spoke I sent an email (offered by Jones Ford) expressing my concern over this matter. I, like many of us these past two years, was frustrated by the current climate in the business world that often uses covid, shipment shortages, employee shortages, etc. as an excuse for human kindness. My heart was touched by the words I received from Wade Matheson as he not only 'read' the facts of my email, but responded to the human being involved. He said he would look into the matter and by Friday, Christmas Eve, my friend had a new loaner vehicle from Jones Ford delivered to her house and a promise to keep in close contact on the repair of her GMC. Again, thank you, Wade, from a current Phoenix resident but a born-in and long-time resident of Casa Grande. Sincerely, Richard Sanders More

12-4-21 I bought a used 2014 Ford Focus , when I got home it was dark so the lights were on and my son in law noticed the passenger front running light was out, I just gave them 9700.oo for the car and they it was dark so the lights were on and my son in law noticed the passenger front running light was out, I just gave them 9700.oo for the car and they won't replace a burnt out 1 dallor bulb More

Normally 5 stars.Last service for oil change at 1;00 PM Normally 5 stars. Last service for oil change at 1;00 PM appointment. I arrived at 12;45. Oil change took 1 1/2 hours! Normally 5 stars. Last service for oil change at 1;00 PM appointment. I arrived at 12;45. Oil change took 1 1/2 hours! More

The entire experience was pleasant. Since I had an order for a different vehicle and needed to make a change I anticipated problems, but my needs were accommodated and my expectations of difficulty were com for a different vehicle and needed to make a change I anticipated problems, but my needs were accommodated and my expectations of difficulty were completely unnecessary. Everyone at the dealership from the sales staff to the parts staff, and even the cashier, was pleasant and truly seemed happy that I was a customer. I didn’t spend a ton of money, but I was made to feel like the best customer to drive out that day. More

This was my first time working with this dealer and Jones Ford made the buying process simple and smooth! Staff was polite and easy to work with. Ford made the buying process simple and smooth! Staff was polite and easy to work with. More

Always treated well at Jones Ford. The staff was right out to greet me and verify my appointment time. The service was great, no problems. out to greet me and verify my appointment time. The service was great, no problems. More

Jone's Ford has an excellent, polite and professional service staff and I plan to continue to use their facility for all of my service needs in Arizona. service staff and I plan to continue to use their facility for all of my service needs in Arizona. More