Jones Ford Casa Grande

We purchased our 2024 Bronco Sport from Jones Ford Casa Grande in May of 2025. 16 days later we got a warning light on our dashboard traveling back from Gilbert to Casa Grande that indicated: “Charging Sys Grande in May of 2025. 16 days later we got a warning light on our dashboard traveling back from Gilbert to Casa Grande that indicated: “Charging System Service Now”. We were about 10 miles away and decided to stop at Jones Ford to get the warning light addressed. The attendant got a code reader and hooked it up to the car computer. It indicated that the battery is not being charged properly. We asked if it was a serious problem and could we continue to drive the car home. We were told it was OK to drive it home and we made an appointment for the next day. We got home and got on my computer and found Bronco Sport recalls: The 2024 Bronco Sport, along with other Ford vehicles, has been recalled for potential charging system issues. Specifically, a software issue can prevent the vehicle's control modules from accurately detecting the state of the 12-volt battery, potentially leading to sudden power loss and stalling. Ford has issued a recall (Ford Recall 24S24) to address this problem. Another note indicated not to drive the car – damage could result to the electrical system with continued use. The current software for the Body Control Module and Powertrain Control Module is unable to detect — and thus compensate for — the decreasing performance in the life of a 12-volt battery. This could result in the vehicle unable to restart while using the Auto Start-Stop Technology or stalling while coming to a stop at low speeds. This is accompanied by a loss of 12-volt accessories like lights, radio, air conditioning etc. • Solutions: Ford will fix the issue by updating the software in the BCM and PCM. After reading this we became concerned about the battery having enough power to start the car the next day to get us back to the service department. I looked at the battery – checked all the connections (snugged them up with a hand wrench) and connected our battery charger. It indicated a very low charge remaining in the battery so I left the charger on overnight. The next morning it indicated a complete charge so we disconnected the charger and took the car to Jones Ford service department. We were told that someone would call us with a progress report on what was found. End of the day came and no phone call. The next day we called and were told that a technician had been assigned but no notes or comments were available. No one got back to us that day so we called again and were told that the car was in the service bay under observation. At this point we were really unhappy with Jones Ford Service “TOTALLY”. Very bad communication, lousy service timing and as far as we are concerned TOTAL DISREGARD FOR CUSTOMER SERVICE. We did get a call from our service person several hours later indicating that the car was ready but there was possibility of a service charge because of an aftermarket item installed on the car. We immediately reminded them that we had just purchased the car from them and if there was an aftermarket item on the car it was on the car when they did their prior sale inspection and no mention of it to us causing any issues with warranted coverage. We picked up the car and asked if the recall took care of the problem. We were told that they did not address the Recall Reference Number 24S24 from Ford Motor Company. When we asked why, we were told the problem was a LOOSE BATTERY CABLE. At this point all we wanted was our car back – It’s hard to believe 2.5 days in a professional Ford service garage and all they found was a loose battery cable. Especially when I checked the battery cables myself and successfully connected a battery charger to charge the battery. WE ARE VERY DISAPPOINTED AND LEARY OF TAKING OUR VEHICLES BACK TO JONES FORD CASA GRANDE FOR SERVICE AND DEFINATELY WOULD NOT RECOMMEND THEM TO ANYONE. More

Great customer service from Rick who was very helpful in walking me through the purchase process. Received fair value on my trade in and fair pricing on the purchased vehicle and extended warranty. In a walking me through the purchase process. Received fair value on my trade in and fair pricing on the purchased vehicle and extended warranty. In addition, is a brand new facility, everything is neat and organized. In each office there is an inspiring quote by Henry Ford. More

Great customer service from Joe thanks for the help! Will definitely recommend my friends and family Will definitely recommend my friends and family More

I scheduled a service appt online for 2:00PM. We arrived an hour early and they got us in. Great customer service by our “handler” sorry I can’t remember his name, he was polite, pleasant & profe We arrived an hour early and they got us in. Great customer service by our “handler” sorry I can’t remember his name, he was polite, pleasant & professional! The service we got was thorough, complete & informative for future services and all around great! We are ready for travel to another state! More

I was disappointed in my last oil change service. It took way too long. Communication should have been better and it cost more than I expected. I have bought two cars from this dealer, but next time It took way too long. Communication should have been better and it cost more than I expected. I have bought two cars from this dealer, but next time I buy I will look at other dealers as an option. More

The service I received was exceptional. Jackson was attentive and helpful. I appreciate the shuttle service. Overall, I couldn't ask for more. Jackson was attentive and helpful. I appreciate the shuttle service. Overall, I couldn't ask for more. More

We delayed providing feedback for the Ford Dealership in Casa Grande, AZ because we've not had to ever write about a negative experience when buying a car. Yes, I know I bought a used vehicle om 11/30/2024, Casa Grande, AZ because we've not had to ever write about a negative experience when buying a car. Yes, I know I bought a used vehicle om 11/30/2024, so I'm not looking for perfection, but I am not recommending this dealership for the following reasons. First, the truck was advertised as having 28,900 miles on it but when we went to sign the papers it had 31,918. I did ask to be compensated and the service manager did take $300 off. (Hindsight tells me I should have walked away then.) Second, we drove the truck home and 2 days later made an appointment at the Ford dealership. Cost was $1590 because we found out that the oil pan drain plug & pan were stripped and needed to be replaced plus all the needed fluids since the truck had not had its 30,000 service before being sold. Third, the truck also had 412 idle hours on it which is the equivalent of having 12,000 more miles on it. It's hard to believe a private owner would idle a truck that many hours. We then discovered the truck was not owned previously by a "personal use owner" but was leased by a company. Fourth, the front passenger side windshield had a crack in it which we didn't notice since only the salesman sat in that seat for the test drive, and I only noticed after leaving the dealership. Fifth, we were told we'd receive a second key for the truck & window sticker.. We finally did receive a letter with a copy of the vehicle purchase agreement on 12/14/2024 but no extra key or promised window sticker was included. At the price of a Ford Lariat 350 truck, I expected a different level of service. More

Drove in on time and they were ready to change the oil in my 2024 ford maverick . All being very nice. Got in done in 45 minutes. The girl who help me through this showed me want they did and what they ch my 2024 ford maverick . All being very nice. Got in done in 45 minutes. The girl who help me through this showed me want they did and what they checked. She was very clear about the service. She took the payment and I was ready to go. She thank me for choosing them and checked the oil sticker and I left. I will return for the next service. More

Carlie Riggs did an excellent job going over the checklist indicating what was done and what was recommended. First time since 2013 that someone has sat next to me and really explained the vehicle c checklist indicating what was done and what was recommended. First time since 2013 that someone has sat next to me and really explained the vehicle check up list. She told me about the battery two year warranty. I have gotten other services done at this dealership but this is the first time that someone took the time to explain things. Excellent! More

Absolutely fantastic to work with this team, especially Chris (who helped me). Great price on the car without needing to go through any unnecessary back and forth, and Chris was upfront, honest, and really Chris (who helped me). Great price on the car without needing to go through any unnecessary back and forth, and Chris was upfront, honest, and really a pleasure to work with. Unlike any other dealer I've been to previously, highly recommend Jones Ford if you're in the market for a car. More