Jones Ford Casa Grande

Great customer service from Rick who was very helpful in walking me through the purchase process. Received fair value on my trade in and fair pricing on the purchased vehicle and extended warranty. In a walking me through the purchase process. Received fair value on my trade in and fair pricing on the purchased vehicle and extended warranty. In addition, is a brand new facility, everything is neat and organized. In each office there is an inspiring quote by Henry Ford. More

Great customer service from Joe thanks for the help! Will definitely recommend my friends and family Will definitely recommend my friends and family More

I scheduled a service appt online for 2:00PM. We arrived an hour early and they got us in. Great customer service by our “handler” sorry I can’t remember his name, he was polite, pleasant & profe We arrived an hour early and they got us in. Great customer service by our “handler” sorry I can’t remember his name, he was polite, pleasant & professional! The service we got was thorough, complete & informative for future services and all around great! We are ready for travel to another state! More

I was disappointed in my last oil change service. It took way too long. Communication should have been better and it cost more than I expected. I have bought two cars from this dealer, but next time It took way too long. Communication should have been better and it cost more than I expected. I have bought two cars from this dealer, but next time I buy I will look at other dealers as an option. More

The service I received was exceptional. Jackson was attentive and helpful. I appreciate the shuttle service. Overall, I couldn't ask for more. Jackson was attentive and helpful. I appreciate the shuttle service. Overall, I couldn't ask for more. More

We delayed providing feedback for the Ford Dealership in Casa Grande, AZ because we've not had to ever write about a negative experience when buying a car. Yes, I know I bought a used vehicle om 11/30/2024, Casa Grande, AZ because we've not had to ever write about a negative experience when buying a car. Yes, I know I bought a used vehicle om 11/30/2024, so I'm not looking for perfection, but I am not recommending this dealership for the following reasons. First, the truck was advertised as having 28,900 miles on it but when we went to sign the papers it had 31,918. I did ask to be compensated and the service manager did take $300 off. (Hindsight tells me I should have walked away then.) Second, we drove the truck home and 2 days later made an appointment at the Ford dealership. Cost was $1590 because we found out that the oil pan drain plug & pan were stripped and needed to be replaced plus all the needed fluids since the truck had not had its 30,000 service before being sold. Third, the truck also had 412 idle hours on it which is the equivalent of having 12,000 more miles on it. It's hard to believe a private owner would idle a truck that many hours. We then discovered the truck was not owned previously by a "personal use owner" but was leased by a company. Fourth, the front passenger side windshield had a crack in it which we didn't notice since only the salesman sat in that seat for the test drive, and I only noticed after leaving the dealership. Fifth, we were told we'd receive a second key for the truck & window sticker.. We finally did receive a letter with a copy of the vehicle purchase agreement on 12/14/2024 but no extra key or promised window sticker was included. At the price of a Ford Lariat 350 truck, I expected a different level of service. More

Drove in on time and they were ready to change the oil in my 2024 ford maverick . All being very nice. Got in done in 45 minutes. The girl who help me through this showed me want they did and what they ch my 2024 ford maverick . All being very nice. Got in done in 45 minutes. The girl who help me through this showed me want they did and what they checked. She was very clear about the service. She took the payment and I was ready to go. She thank me for choosing them and checked the oil sticker and I left. I will return for the next service. More

Carlie Riggs did an excellent job going over the checklist indicating what was done and what was recommended. First time since 2013 that someone has sat next to me and really explained the vehicle c checklist indicating what was done and what was recommended. First time since 2013 that someone has sat next to me and really explained the vehicle check up list. She told me about the battery two year warranty. I have gotten other services done at this dealership but this is the first time that someone took the time to explain things. Excellent! More

Absolutely fantastic to work with this team, especially Chris (who helped me). Great price on the car without needing to go through any unnecessary back and forth, and Chris was upfront, honest, and really Chris (who helped me). Great price on the car without needing to go through any unnecessary back and forth, and Chris was upfront, honest, and really a pleasure to work with. Unlike any other dealer I've been to previously, highly recommend Jones Ford if you're in the market for a car. More

GREAT SERVICE. HELPFUL PERSONNEL.THANKS ESPECIALLY TO SERVICE ADVISER CARLIE RIGGS AS SHE STRAIGHTENED OUT OUR FORD PASS ACCOUNT. HELPFUL PERSONNEL.THANKS ESPECIALLY TO SERVICE ADVISER CARLIE RIGGS AS SHE STRAIGHTENED OUT OUR FORD PASS ACCOUNT. More