Jones Ford Buckeye

Pretty clean place and salesperson was great Mr. Morales excellent service great costumer service Thanks Morales excellent service great costumer service Thanks More

They are always professional and easy to work with. I always buy my cars from Jones Ford Buckeye, I recommend them to everyone! I always buy my cars from Jones Ford Buckeye, I recommend them to everyone! More

In March of 2022 we ordered a new F-150 Lariat with an upgraded tow package so we can tow our travel trailer to Alaska. Our truck arrived in late September, and less than two months later had an error cod upgraded tow package so we can tow our travel trailer to Alaska. Our truck arrived in late September, and less than two months later had an error code for the trailer brake controller. We were told by the service advisor at Jones Ford that the factory failed to install the trailer brake controller and that the missing part had been ordered but would take two weeks to arrive, and that they would call us when the part was in. In early February we still had not heard from them so we talked with Alan in service. He said the part had arrived and made an appointment to have it installed. Once they had our truck in service he called and said that Ford had sent the wrong part and that the correct part would take another month or two. I explained that we had travel plans and that the timeline he gave us wasn't acceptable, he blamed Ford for not having the part available. Yesterday I mentioned the mess to my son who spent about a half hour on google at which point he called and walked me through the repair... which consisted of removing and reinstalling two fuses that weren't pushed in all the way. Not only was the trailer brake controller installed in the truck, it is working just fine. THREE MONTHS OF WAITING ON A PART THAT WAS UNNECESSARY, AND ALAN DIDN'T EVEN CARE TO KNOW HOW WE FIXED THE TRUCK OR OFFER AN APOLOGY OF ANY SORT. I can't even imagine how much Alan and Jones Ford have scammed other customers for unnecessary repairs and warranty work, because surely if this had been an error he would have apologized. I believe that he got his hand stuck in the cookie jar, it wasn't the first time and I'm sure it won't be the last. More

Best car buying experience, I have ever had. No pressure at all. Honesty and integrity defines this dealership. It was worth the long car ride to get there. No pressure at all. Honesty and integrity defines this dealership. It was worth the long car ride to get there. More

Best car buying experience I have ever had. And I have bought a lot of vehicles in last 45 years. And I have bought a lot of vehicles in last 45 years. More

Sonny and Jay and Justine did at great job more like l was part of their family. We love the new Bronco.Sonny you are the best was part of their family. We love the new Bronco.Sonny you are the best More

We took our class C RV into Tom Jones Ford to have an exaust leak fixed. We'd had it diagnosed at an exaust shop but they weren't equipped to lift a vehicle of this size to make the repair. That estimat exaust leak fixed. We'd had it diagnosed at an exaust shop but they weren't equipped to lift a vehicle of this size to make the repair. That estimate was for 1 full day and $1250.00. We weren't shocked by Ford's $2100 and 1 week estimate but when it took 2 weeks. We had to cancel our vacation and were disappointed. The worst part was that I had to contact the manager to get information out of them, our advisor wouldn't call us back. And when we picked it up, it looked like it had been ransacked ! All contents of the "doghouse " or console were strewn across the floor, our National Park annual pass and book were even dumped out of their carrying case. And the bed--in the back of the RV was trashed. We had all the clean bedding stacked neatly on it. I don't know why they had to move that, but apparently they did. Ok, but, put it back like you found it! And the window molding on the bed area window was dangling on the outside. The cover on the skylight was on the floor too. And they'd removed the curtain tie backs and tossed them on the floor. I don't understand why they seemed to leave it a mess intentional. So, 1 star only and I hope everyone reads this and avoids this shop, which we expected more from. More

Sonny! Is a great guy! Always available when we need him ! He goes above and beyond ! Actually all Jones Ford employees are wonderful !!! Is a great guy! Always available when we need him ! He goes above and beyond ! Actually all Jones Ford employees are wonderful !!! More

Shady sales people . Bait & switch offers. Overall do not recommend. Sales Managers support the sales reps even when they breach Fair Lending laws. Sales will put pa Bait & switch offers. Overall do not recommend. Sales Managers support the sales reps even when they breach Fair Lending laws. Sales will put paperwork through on a car even if you say you don't want it hoping to force the sale. So disappointed. More