
Jones Ford Buckeye
Buckeye, AZ
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Not recommended for online sales I do not recommend this dealership for online sales. They are only interested in sales, not customer satisfaction. This dealership was ok for pre-pu I do not recommend this dealership for online sales. They are only interested in sales, not customer satisfaction. This dealership was ok for pre-purchase services, i.e. everything went ok during the purchase process. Post purchase was a different story. I purchased my vehicle online and the dealership arranged delivery ($1100 for 600 mile delivery) through a private shipping company and supervised the loading of the vehicle. The vehicle was damaged during shipment due to how the vehicle was secured to the delivery truck. Once I noticed the damages and contacted the dealership I was told by the salesman to just spray paint over the damages because it will rust no matter what because of where I live. I was then told to take the vehicle to a local dealership and do what they say, because Jones Ford would do the same. The local dealership recommended replacing the front control arms due to the front control arms being warped and gauged to bare metal. The Jones Ford salesman then told us the dealership had no liability concerning the damages. I requested the manager call me about the matter. I’ve had the truck for over a month and the manager still has not contacted me. I feel this dealership is only interested in Sales. More
Every aspect of this dealership from service to purchase is absolutely extraordinary. I take my cars in I buy my cars from and I bought a new one. is absolutely extraordinary. I take my cars in I buy my cars from and I bought a new one. More
Drove from Prescott to purchase a Ford Escape Hybrid, paying cash and no trade in. Salesperson was a "hi-ho". Unwilling to work with us on price and poor product knowledge. We have owned two Ford Escap paying cash and no trade in. Salesperson was a "hi-ho". Unwilling to work with us on price and poor product knowledge. We have owned two Ford Escapes and they have been awesome vehicles. One week later I receive an email from dealership asking if I am still looking. It took them one week to follow-up!!!! That same day last week we ended up purchasing a Toyota Rav 4 Hybrid from Right Toyota in Scottsdale. More
Friendly, knowledgeable ,great prices good deals fast service felt like family everyone was willing to help us find the truck we were looking for thank you! service felt like family everyone was willing to help us find the truck we were looking for thank you! More
Professional and Integrity Thank you Jones Ford for your excellent service each and every time I visit. Shout out to Scotty the Service Manager, Dennis and Tabby...Service Writ Thank you Jones Ford for your excellent service each and every time I visit. Shout out to Scotty the Service Manager, Dennis and Tabby...Service Writers for their excellent customer service. All three consistently take care of my vehicle, explain what will take place, how much time so I can plan my day or time effectively. They are always professional, kind and knowledgeable. I work in CA and contact Dennis to schedule maintenance or whatever I need to coincide when I come into town. Will not take my vehicle anywhere else. Thank you Jones for Service...the complete department for providing excellent service. More
Fantastic people in a wonderful dealership Every person we encountered throughout the process went well above and beyond to help us at an extremely difficult time. We were not going in to buy a Every person we encountered throughout the process went well above and beyond to help us at an extremely difficult time. We were not going in to buy a vehicle just because we wanted something new. We had to replace a stolen vehicle, and our situation was such that it was not going to be easy. Every person was extremely helpful and considerate, and they worked for several days to help get us into a vehicle. I will refer every person I know and even those I do not, to buy from them. I would like to specifically recommend Eric, Justine, and Monty they were amazing. More
I have had only 2 good car buying experiences in my life. My first one was in late 2005 when I bought a vehicle from Glenn Jones in Casa Grande. That one was a long time ago and not pertinent to this survey My first one was in late 2005 when I bought a vehicle from Glenn Jones in Casa Grande. That one was a long time ago and not pertinent to this survey but the second was buying from Glenn Jones in Buckeye. Started with a phone call after visiting a few other dealerships in Scottsdale where we left disappointed. We were transferred to a salesman name Josh who was waiting for us as soon as we arrived. Although he seemed newer to the dealership he was personable, charismatic, and answered our questions to the best of his knowledge. He explained everything during the process and didn't make us feel pressured which we both appreciated. Sometimes when dealing with salesman it makes you feel like you want to leave or take a shower after meeting them but not in this case. We were in a new used car in less than 2 hours, it was what we wanted and the deal was fair for our situation. The finance person Justine was also very nice and explained everything well and we left the whole experience with only a favorable impression saying to ourselves we are glad we drove all the way to Buckeye. More
Xavier as well as everyone on their team is top notch. Xavier as well as everyone on their team is top notch. Honest and straight forward with a personal touch. Best dealership experience ever!! Well wor Xavier as well as everyone on their team is top notch. Honest and straight forward with a personal touch. Best dealership experience ever!! Well worth the drive from north Phoenix More
Great Purchase Experience The entire purchase experience was smooth and fast. John was amazing and helpful. He was very professional and helped get the right deal. Justine was The entire purchase experience was smooth and fast. John was amazing and helpful. He was very professional and helped get the right deal. Justine was also professional and helpful getting the deal through. More
My buying and shopping experience for a vehicle was the best Ive ever experienced! You dont feel rushed or pressured to buy, all questions answered with friendly nice sales man and your left knowing you ca best Ive ever experienced! You dont feel rushed or pressured to buy, all questions answered with friendly nice sales man and your left knowing you came to the right place to purchase your vehicle! I love my experience and would buy again and would refer others too which I have! My next vehicle for my Fiance’ will be with Jones Ford! Great and best place to buy a car or truck! No pressure from the salesman you are not rushed on making your decision and they work hard to get you comfortable in the vehicle you chose! My experience was the best that I’ve ever received and I would buy my next vehicle from Jones Ford! More