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Jones Ford Buckeye
Buckeye, AZ
187 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 187 reviews
July 06, 2020
Service call on 2018 f350 Alan in service went above and beyond fixing our issues. Alan also made sure that all of our recalls ere taken care of. He made sure to communicate Alan in service went above and beyond fixing our issues. Alan also made sure that all of our recalls ere taken care of. He made sure to communicate with us every step of the way. More
by spurnrotor
Employees Worked With
Alan
July 01, 2020
When took truck home, parts started falling off. Hospitality was good while we were at dealership, but after we got home with truck, we noticed parts starting to pop off. Parts were just glued in pla Hospitality was good while we were at dealership, but after we got home with truck, we noticed parts starting to pop off. Parts were just glued in place. Passenger Headlights were secured in place with wood screws. A day later The driver side headlights popped out. Very disappointed how parts were glued in place just to sell the truck. Even more disappointed that Jones Ford would use this tactic to make a sale to an elderly. More
by Lilly B
Employees Worked With
Colin, Ryan
June 26, 2020
In my 70 years I have bought/sold dozens of vehicles. For the last 20 I have happily driven Lincoln Town Cars. I noticed a beautiful Lincoln Continental for sale and did some research on the model and fell i the last 20 I have happily driven Lincoln Town Cars. I noticed a beautiful Lincoln Continental for sale and did some research on the model and fell in love. The vehicle was at Jones Ford Buckeye which is more than 100 miles from my location. Sent an email to Jones and within the hour Xavier contacted me. i informed him I was very interested in the vehicle but would not drive to see it. If he wanted to make the sale he would need to bring the vehicle to me for inspection. We discussed payment details and then I was referred to Tylor who was going to bring the vehicle to me. Shortly thereafter I talked with Justine who was extremely friendly, cordial and professional. All details regarding transfer of ownership, payment, registration were covered to my satisfaction. The very next day Tylor arrived exactly at the time we arranged with the vehicle. An inspection ensued and then Tylor and I sat down to sign the papers. Tylor was very patient, explained everything and answered all my questions. He then demonstrated how to utilize the access fob, set up my phone through bluetooth and made sure any other questions I had were fully addressed. About 3 hours after the purchase Tylor called to check in and again asked if I had any questions. He assured me that at anytime I could contact him by phone, email or through the dealership. From the first time I contacted Jones Ford Buckeye, through the entire process which took less than 48 hours everyone was amazingly friend, cordial and professional. I was born and raised in Brooklyn, NY and still have a swollen ego and 'tude but at no time did I have the need to explode, lol. This was absolutely the best experience related to any buy/sell vehicle transaction I have experienced ever. I highly recommend Tylor at Jones Ford Buckeye. All my fellow US Marines give him a call he will do you right! More
by sonny
Employees Worked With
Xavier, Justine, Tylor
June 19, 2020
I trust Jones Ford and have very good results. Tabatha has been very helpful and honest with me. I will take my truck into Jones Ford for all future service work. has been very helpful and honest with me. I will take my truck into Jones Ford for all future service work. More
by Jack_laughner
Employees Worked With
Tabatha
June 12, 2020
Great dealer I have bought 2 vehicles from these people in the last 5 years. They are professional, friendly, and easy to work with. They have been servicing all o I have bought 2 vehicles from these people in the last 5 years. They are professional, friendly, and easy to work with. They have been servicing all of my vehicles (Ford or not) for the last 5 years and have never let me down. Great dealership More
by jwcoffey
Employees Worked With
Colin, Digital Air Strike Support
June 10, 2020
Not recommended for online sales I do not recommend this dealership for online sales. They are only interested in sales, not customer satisfaction. This dealership was ok for pre-pu I do not recommend this dealership for online sales. They are only interested in sales, not customer satisfaction. This dealership was ok for pre-purchase services, i.e. everything went ok during the purchase process. Post purchase was a different story. I purchased my vehicle online and the dealership arranged delivery ($1100 for 600 mile delivery) through a private shipping company and supervised the loading of the vehicle. The vehicle was damaged during shipment due to how the vehicle was secured to the delivery truck. Once I noticed the damages and contacted the dealership I was told by the salesman to just spray paint over the damages because it will rust no matter what because of where I live. I was then told to take the vehicle to a local dealership and do what they say, because Jones Ford would do the same. The local dealership recommended replacing the front control arms due to the front control arms being warped and gauged to bare metal. The Jones Ford salesman then told us the dealership had no liability concerning the damages. I requested the manager call me about the matter. I’ve had the truck for over a month and the manager still has not contacted me. I feel this dealership is only interested in Sales. More
by Kaseb1972
Employees Worked With
John Bolton
June 08, 2020
Every aspect of this dealership from service to purchase is absolutely extraordinary. I take my cars in I buy my cars from and I bought a new one. is absolutely extraordinary. I take my cars in I buy my cars from and I bought a new one. More
by kevinjordanx
Employees Worked With
Eddie in Sales!!!, Danny Tellez, Eric Jones, Digital Air Strike Support
June 01, 2020
Drove from Prescott to purchase a Ford Escape Hybrid, paying cash and no trade in. Salesperson was a "hi-ho". Unwilling to work with us on price and poor product knowledge. We have owned two Ford Escap paying cash and no trade in. Salesperson was a "hi-ho". Unwilling to work with us on price and poor product knowledge. We have owned two Ford Escapes and they have been awesome vehicles. One week later I receive an email from dealership asking if I am still looking. It took them one week to follow-up!!!! That same day last week we ended up purchasing a Toyota Rav 4 Hybrid from Right Toyota in Scottsdale. More
by Leonard.Hostetter
Employees Worked With
Eric Jones, Digital Air Strike Support
May 31, 2020
Friendly, knowledgeable ,great prices good deals fast service felt like family everyone was willing to help us find the truck we were looking for thank you! service felt like family everyone was willing to help us find the truck we were looking for thank you! More
by autumncampbell712
Employees Worked With
Eddy
May 12, 2020
Professional and Integrity Thank you Jones Ford for your excellent service each and every time I visit. Shout out to Scotty the Service Manager, Dennis and Tabby...Service Writ Thank you Jones Ford for your excellent service each and every time I visit. Shout out to Scotty the Service Manager, Dennis and Tabby...Service Writers for their excellent customer service. All three consistently take care of my vehicle, explain what will take place, how much time so I can plan my day or time effectively. They are always professional, kind and knowledgeable. I work in CA and contact Dennis to schedule maintenance or whatever I need to coincide when I come into town. Will not take my vehicle anywhere else. Thank you Jones for Service...the complete department for providing excellent service. More
by Sonja C
Employees Worked With
Scotty, Dennis and Tabby.
